Hey Gracie, I came close to doing the same but my sixth sense took over. We were at Cane Garden and my friend who lives in Duvall told me about the plight of their neighbor. I knew who did the job before he even said it. Not related to this case is the homeowner who had these locals in a pick up truck knock on their door to trim trees. One of guys fell breaking arms and some ribs. They are suing the homeowner insurance company as they had no insurance. Homeowner should have checked and verified insurance before starring job on his property. We must get the word out to protect our neighborhoods. These cases of being taken advantage are all over the place. How about the 83 year old couple paying $4000 for a filter which can be bought at Lowes for $119.00. We have to get word
out to protect the herd. Going back to original The Villages continue to hold Pooters harmless in this matter which really ticks me off.

Forgive me for being so dense. If the contract was between the homeowner and this company why does The Villages have any way to find them harmful or harmless?

Oh you mean they allow them to sell on the square?

A couple of things:

As I said earlier Irishmen mentioned a negative review of Pooters this past May so he/she knew something and to be wary of them.

I guess Regor was the one who was lying. Note to self: remember that.

This is a very unfortunate situation for the homeowner.

First of all the homeowner signed for the covenants and must have known about the Architectural Review Board. The landscaping change they made is very radical, so surely the homeowners must have talked to other people about the change - neighbors or vendors or The Villages.

That said the vendor has served The Villages since 1999 so likely knows the covenant restrictions and any morally responsible company would tell the homeowner that the change would not be allowed.

I wonder if this homeowner has met with the vendor and attempted to get some relief (refund) from him?

A situation like this could do this vendor a great deal of harm if he does nothing to help. His website shows a BBB logo so the homeowner could file a complaint there, as well as with The Villages. Then there is always Small Claims Court if the claim amount fits the Sumter County parameters.

Details of all Florida Business entities, Corporations, LLC's etc can be looked up at

www.sunbiz.org.

This search will show the principals and registered agent's names and addresses.

Count me in !

Power to the people and TOTV

I talked to the owner of Pooters at the square tonight and he told me that the owner told him to go ahead an install the artifiicialal grass that everything was ok
drd

ok. I hope everyone is comfortable because this might take a few minutes of your time up. I am the owner and operator of Pooters. And yes, that is the nickname of our son. However please dont be rude to others since alot of people just simple refer to us by that nickname. It is a common misconception that it is our last name and we have never corrected anyone and will answer to it if called. Anyway, I dont know why Irishmen apparently has it out for myself and my business but I would be more then happy to tell what happened. When the Florida legislature recently changed and added the Florida friendly provision we were called by a friend and told about it. in simply terms it states that an HOA cannot turn down a Florida friendly or water conservation landscape. No, artificial turf is not Florida friendly but it does fall under the water conservation part. That is what both a manufacturer of turf and a lawyer told us. That being said, we started offering the turf as an option instead of just doing putting greens. We were recommended by the landscaper to the homeowner once they found out that they wanted to remove the grub infested grass and put turf in. So we met with the the homeowners to give a bid. While there we measured everything out and tried to come up with several options for coverage of the grassy areas that would be a suitable cost for the homeowner. Once we agreed upon what was to be done. The homeowner stated that they had contracted to have the landscaping done and that they were going to go to the ARC review for her so since she already had the house plans for the main landscaping that the turf would need to be included with her submittle, since we do not do any ARC review submittles as per our contract. That has to be done by the homeowner is always that information we were given. The landscaper was contacted and asked to include the necessary information and she agreed. We set a date a couple of weeks out so as to leave sufficient time for approvals and the main landscaping to be done. When we called to check in with the homeowner prior to installation, she said that the landscapers were installing their part at that time. now this is that part that I will claim fault in. We assumed that since the landscaping was being installed and when we asked the landscaper she said that everything was ok, we took her at her word and then proceeded with the job. The job was done and the homeonwer was happy. No, there is not any ridges or overlapping. Dont know what some of the other posts are refering to but yes there is a seam. That seam is what will take time and weather to disguise. It already looks better then when installed. but I will admit that "beauty is in the eye of the beholder" and what looks good to some may notlook good to others. So I will not argue that some people might not like to see the seam. There is actually 4 or 5 seams on the entire job, and there is only one that apparently some people are offended by.
Anyway, once the homeowner received a notification from the Villages, they contacted us and we contacted several people to question the reasoning. We were told that there was apparently NEVER any ARC review submittly for anypart of the landscaping or turf, and that the homeowner needed to do that. So I met with the homeowner provided samples and anything else that I could to them to help them at that point. And then we waited to hear back from the homewner as to what the ARC review board had to say. Apparently the homeonwers could not get ahold of the landscaper to get the necessary lists from them and ended up having to go out of town. So while gone they received a phone call from the Villages and set up an appointment once they returned home to meet what I thought was the board. The homeowner contacted us and we went with them to the meeting with samples and scientific data with regards to the drainage amounts of the turf(which we were told was the reason they didn't like the turf, ITS INABILLITY TO DRAIN SUFFICIENTLY, do you think 315+/- gallons an hour is sufficient?) as well of pictures of yards in the Villages were FULL yards had been done with multiple colored landscaping rock(also not a FLorida Friendly landscaping materials)(But does fall under the water conservation part). We knew nothing of the individual deeds that homeowners agreed to, but knew that Not all yards ( and I mean ranch homes) have sod. Supposably turf is not an approved material unless it is used for small putting greens in the rear of homes. (EVEn though I have seen some in the front yards) and NO we did not do the installs... Finally, I guess I would just like to let everyone know that we are actively trying to find a buyer for the turf in the yard. And are trying to help this homeowner out.
Also, yes, we may be a small company but we have our own crew of local people whom all take pride in what they do for a living. We have NEVER knowingly or with any intention given out false information to a detriment to our customers. We recognize that you can't make everyone happy but we try too. And we also acknowledge that not every contractor/business out there has good intentions but we have proudly served that Villagers since 1999. And will continue too for as long as they allow us to.

thank you for reading this and giving us the oppurtunity to correct the misconceptions that some had with regards to us taking advantage of someone. I will admit that supoporting each other is a wonderful thing, and being able to openly listen to both sides of the story is in my book even better.

And special thanks to our friend that told us about this post/blog tonight so that we could have a chance to comment. We didn't know anything about this site until tonight at the square, and would not have posted anything wioth regards to questions and answers if not for them.

As for Irishmen, I do not know how we have affended you, but we apologize if we did. I saw that you posted a comment in May with regards to a estimate we gave you, but I am glad that you were helped with your needs even if it wasn't through our company. Although, I have to say that we have never had the attitude you stated with regards to the villages, I have worked out there as both an a/c tech with a local company and then as a business owner myself, I respect the people, employees, and the entity of The Villages.

Thank you everyone-
The owners of Pooters

Potters -- If I were on a jury and that was your "summation" ------------- Guilty as charged

Pooters....thanks for taking the time to explain.

Hindsight is 20/20 and the homeowner is ultimately responsible for authorizing the work to proceed, but..... something as radical as putting artificial turf in an entire front yard should have set off some bells and alarms. You, as a contractor, probably should have checked with the Villages ARC/Deed Compliance folks on a matter of general principle to see if this type of project would be acceptable before you ever offered it as a service.

Personally, I agree with the covenants and think the turf yard looks out of place in a 'natural' grass designer neighborhood.

First of all Pooter we on this forum have nothing against you or your company. This is not personal. It's business. This forum is for residents and others to express ideas and tell about experiences good or bad so others may either benefit from the good or be saved from having huge costly mistakes. You have a great personality and Would enjoy having a beer or two with you. However, once you plant your flag, you open yourself to any criticism or praise due you.

Back in May, We met you on the Square in Lake Sumter. Remember, standing on one foot like a pelican and closing your eyes and trying to make a putt? It was entertaining. We commend you for coming here to give your side.
You must also remember when I asked you about artificial grass and if The Villages approved, you put your arm around me and said" Yes I have state law that says they cant say no and With a little nudging The Villages will approve especially if you did the job.
So as I do with everything, I started doing research. I spent hours on the Internet and on the phone asking questions. I had seen this product in AZ, Vegas, California, and even Austalia. It always looked good. Heck it took me 2months to decide on a flat screen. It drives my wife nuts.
In this process, I had 2 other companies from Orlando come up and they both told me artificial grass was not allowed in front yards because deed restrictions prohibited it. I thought How could a guy being in business since 1999 in The Villages say yes but 2 companies from outside the area say no? That was first red flag. The second was these companies had references in The Villages and was glad to provide them. You said because of privacy issues, you couldn't tell provide any reference for artificial grass or putting greens.
So I didnt take the word of a mfg or lawyer, I went diectly to The Villages and there was no ambiguity in this matter. No But Pooters said I could. They said Putting Greens are allowed but only in back. Hmmmmm.
So I get back in Mid August and a golfing buddy of mine who lives In Duval says artificial grass must be approved cause we have a neighbor who has it. He knew I would be interested. I was thrilled and excited and looking foward into getting rid of our crappy grass.
I drive over to Little Mountain Loop and was horrified. This yard was terrible and I hadnt seen or from any pictures of yards done with these unsightly ridges and lines. I was thinking mfg defect so I had another friend who owns the largest office maintenance company in NYC go back over there. What he found and took pictures of was disturbing news to me. This carpet was overlapped with other carpet and just nailed down. No attempt to seam properly. I have close-up pictures if I can figure out How to post them that shows grass laying on top of other grass. Not beside each other but on top. All the pieces are like that. You say the homewoner was happy but once they know the real details I bet their going to be furious. They just believed your explanation. Pooter its obvious that either you don't know what your doing when it comes to grass or putting greens or you don't care about the homeowner. Pavers you are the best. Grass no. Pictures are the smoking gun.
So your blatant deception to the unsuspecting homeowner about "it will take time and weather to disguise" is a complete falsehood. The unsightly appearance is there forever. How on one hand can you say the carpet has a 10 year warranty against UV fade and on the other hand say weathering will make the ridges go away. Do you see why we are upset? I will post these pictures as soon as I can figure how to transfer from the phone.
To further the issue, the neighbor next door comes out and says The Villages is making them take the grass out. Are you kidding me? Who did the job and the neighbor says a company called Pooters. They didnt say so and so landsacaping. They said you. I suddenly remember our conversation and couldn't stay on the sidelines as there probably were more homeowners put in this position by Pooters. Unbelievable.
Any credible company knows that they can submit a signed arc review with all the details for the homeowner and even pick up the approval for the homeowner so your comment that is further red flags on what is going on here. The homewoner is the only one that can submit. Really? You have been in The Villages since 1999?You knew it was wrong but did it anyway. You assisted in this homeowner demise although we recognize the homeowner must take resposibility as well.

Maybe what we should do is have the homeowner come on here as well.

What is the right thing to do?
Give the homeowner back the money you assisted in deceivingly taken because you knew better and to take up the carpet at no expense to homeowner. You cant look the other way in this matter.
We forgive and we can all learn from this process. However, Don't put this all on the landscaper or the homowner.
Do the right thing Pooter. It will pay dividends down the road if you make it right.
Once again your a great guy and understand your a family man running a small business. Wish you the best of luck.

First my apologies to Regor since he/she must have been mislead by Pooters that it was their last name. (Although Regor says it was a friend so not so sure why a friend wouldn't know the truth).

And for any company doing landscape work of ANY type in the Villages to not know that something this different would need ARC approval is beyond belief. I'm glad that they are trying to rectify but this must be a nightmare for the homeowner. I would doubt that any of the over 10 thousand viewers to TOTV would ever trust this company at this point. In today's connected world (Facebook, twitter, TOTV) you have to know that word gets around.

Pooter - If I were you I would go out of my way to not only remove the offending turf (at any cost to you) but also to hire (at your cost again) a zero use landscape specialist for the homeowner to get them to the lowest environmental cost of their yard as was their desire. Heck you have $8500 to use for this purpose.

While I admit that ignorarance is not an excuse. I will say that we had already seen other peoples yards with turf in them. Had spoken with homeowners and unfortunately was going off the assumption that Village owners had already had this done before and that the landscaper had it approved. We dont just work in the villages and every area is different. But please be sure that we are trying to help this homeowner out and not everyone who does work for people in the villages is out to take advantage of homeowners. Yes this is a learning experience but we don't like it when people aren't happy. As I said before. We don't just work in the villages and we are allowed to use this product else where apparently. But as a contractor we have to be able to trust that other people are doing what they say they will do and that the homeowners know there individual deeds. That being said. This homeowner was like us and was under the assumption that everything was ok and approved.

I would say since the homeowner had crummy grass in the first place and most likely would have had to replace it, the homeowner should pay to have new sod installed. Pooter should also deduct from any refund cost of removing original sod since the homeowner would have had to do that anyway.
On a side note, we know a CYV friend who wanted to extend his Lanai all the way to the fence not observing a setback. T&D Concrete would not honor homeowner wishes to ignore setback rules.

I called Pooter a friend because he is a friend. I know him, talk to him once or twice a week, know something about his family and what he does for fun. I assumed the name Pooter was his nickname or something. But the point is, the statement that graciegirl made about a name "Sounding nasty", was in my mind in bad taste.

Russ made the statement "Heck you have $8500 to use for this purpose", I would imagine that out of that $8500, that Pooter had expenses for stuff like the turf, wages, equipment, etc.

Ok. I am not going to and have no wish to argue with anyone. I only posted a response so that concerned friends and neighbors would know that we are not a fly by night company. We ate still here and doing what we can for the homeowner. We just wanted to let people know that as in any business we have had complaints and we do everything to rectify the problems. I love my job and going what I do for a living. The people experience alone has made me a better person. I have been here since 1999. And plan to continue being here. We are and will work with the homeowner. We haven't ignored this issue. But please respect that the only reason I said anything is that the Lynchmob and misinformation was more then I was going to ignore. Everyone is entitled to their opinion. And I understand that, would never disagree that youbhave a right to post your opinions on how you feel about things. Just please let us do what we can for the homeowner and not crucify us in the mean time. Thank you.

If the homeowner went to Home Depot and got a roadside crew to do the job then the homeowner would be entirely responsible.
The homeowner went to supposed experts to have the work done and was screwed by these experts.
Washing your hands and trying to shift the responsibility to others will only cause more negative comments to be posted on the internet.
Long rambling and disjointed justifications will increase the interest in the thread.
Get some marketing advice from an internet expert on how to address a marketing disaster on the internet.
A unique name will make the search easier to see the online reputation that you have acquired.
If Florida friendly landscaping allows turf than let the the process go forward with the deed compliance people and have the turf industry support both of you through the court process. There are 40,000 homes in TV that are potential customers.

Good luck Pooters, Seems you have explained to my satisfaction. Did not see that you did anything wrong.There are far to many people here who jump at first reaction.Sometimes act like first-graders,name calling and all.I have no problem.

Well here is what I think...
 

Most contractors who get top commendations from posters here on TOTV repeatedly, are those landscapers and builders who know the deed restrictions and make the application to the Architectural Review Committee themselves.

I think that Pooters should refund the money, take up the turf and start over, thereby gaining a ton of good will on this very important forum.

And that is only my opinion...... Which because I am old and stubborn, I am entitled to and if someone gives me a better argument...which could happen, I will change my mind...because I am also a woman.

According to this article The Florida-Friendly Landscaping™ Program does not consider artificial turf to be a Florida-Friendly product.

Couple of things here:

The folks who contracted with Pooters definitely should have read their deed and covenants to know they had to get ARC approval before starting the project. Before forking over $8500, get it in writing the project is approved!!

However, Pooters seems to be negligent, too, IF they said the ARC approval was not needed. I would take that with a grain of salt. It is not Pooters responsibility to obtain the approval. It is the responsibility of the homeowner.

If the Homeowner has proof Pooters said it was not necessary, take the case to Small Claims Court.

At least, the Homeowner should print off this long list of replies and take it to Pooters and explain how Pooters now has a big blemish because of this action. Some sort of refund could remedy that blemish to a degree?

I am the homeowner in question and I would like to clarify somethings. We are in talks with Pooters to resolve this issue. Pooters has been very cooperative with us and we thank you for your concern for us, but feel that we will be able to resolve this situation with Pooters to the satisfaction of both parties. Please do not bad mouth Pooters. This is their livelihood and we don't want them to be hurt. Again we will hopefully rectify this matter on Sunday when we meet with Clint & Kelly. I will post the results of our meeting.

Pooters is a reputable company. Both parties were wrong in this instance. I think they will both resolve it. To say that since Pooters has a tent a the square and thus is The Villages fault is just plain stupid. If I buy a purse at Town SQ and it tears...is that Morse's problem...or The Villages? How about a bad pizza....the real estate is owned by the developer...should it be their problem? Of course not.
And some of these amateur legal opinions on this thread are a joke....
Pooters has been in The Villages for over ten succesful years....and yes the company was named after his son's nickname. Some of the commentators on this thread should be ashamed of themselves....rude, ignorant comments.

Maybe we could get these two to run for Congress and represent this area. Amazing what cooperation can do from both sides.

Well said
 

Thanks for saying it.

When you engage a business to do some work you don't expect issues.
We had a citrus tree installed and the nursery called dig safe to have our lawn marked before they dug the hole. I would have just started digging.
I would expect a builder or landscaper to ensure they had all the permits before starting a job. Seniors tend to be victimized and we all should watch out for each other.

As far as rude remarks made about the name pooter do a google search and see that they were PG compared to the urban dictionary returns.

Thanks for the update. Best of luck on Sunday and please let us know how it goes.

Yes glad this is coming to a end for you larbar. Let us know How things work out.

Turf Wars
 

I'm in the minority here, as well. (don't bother me none) - I believe Pooters made an honest mistake and lesson learned. And I really believe the customer will come back on here and report their satisfaction.

What did I learn about this entire thread? That I probably will never possess the character Pooters has. I would have lambasted every last one of you talking about me that way, if I thought I was innocent, but made a mistake; but Pooters came on here, explained his company name very nicely, asked to please not be rude, apologized upfront for possibly offending someone and offered his story. Then, to top everything off, the customer comes on and has only nice things to say about him, has been working with them since this whole thing happened and please don't ruin his reputation. That, to me, says a great deal about the man. He didn't run away. He didn't shrug his shoulders. He didn't tell anyone to take a hike. Those are the kinds of people that don't care about other people. He made it his business to get online and explain. Before anyone told him "to do the right thing" he was taking care of business behind the scenes to make that happen. What's going to matter in the end? What's going to matter at those pearly gates is how you treated people when they were mean to you (YES, you were mean); staying calm when a gang of people are against you; eloquently explaining the circumstances.

Naive? Maybe. But, I'd rather give someone like Pooters another chance, especially the way he has conducted himself on this forum.

You, sir - are a gentleman in my eyes.

God Bless.

I for one would never do business with Pooters - that be said - good luck for those of you who feel Pooters made a mistake. --- More kool-aide mom
If this had happened to me, i would be at the square every night Pooters were there, with a sign stating my feeling

For what it's worth both pool companies that I'm working with thus far on my project have said that they will take care of the ARC approval. this is also true of the one landscaper to finish the project. So from my only knowledge of this type of project thus far the contractor can (I assume since they said so) take care of the ARC paperwork etc. Is this the norm? And if so then why wouldn't Pooters have done that?

Again, I am the homeowner in question and told everyone that I would report back today after our meeting with Pooters. I am glad to report that we have come to an agreement with them. They are going to resod, at their expense, so that everyone will be happy and The Villages will no longer be unhappy with my yard. I know that everyone is going to ask, but the other details of this meeting, as to refunds or reimbursement, etc., we are not going to broadcast. Just please let it be known that we are happy and satisfied with the outcome. Thank you all for your concern, and again, please dont be mean to Pooters, this was a learning experience for us all. I am glad that they were willing to stand by there services and not turn their backs. I would highly receommend Pooters, they are a company with integrity.

Good news, thanks for sharing.

I thought I would share some thoughts from my experience that might help someone in the future. This will apply to newbies and oldies alike! Save some money, do it right.
======
As a former Chairman for several years of an Architectural Review Committee of an island community, I can tell you the most important thing to remember is that the homeowner is always responsible for the actions on the property. I would suggest that if you're a new owner to be sure and obtain your subdivision restrictions at the closing and then BE SURE TO READ THEM. If you're a long time owner, read them!

In most cases, they will list things you can and cannot do but the part many miss is that just because something specific is not named does not mean you can avoid the permitting process. People often try to skirt the process but it always catches up in the end. If you have any questions, call the ARC for clarification. They will usually try to help if you approach them before a project rather than trying to fix a problem after. When in doubt, ask!

Another thing is to NOT trust your contractor if he says he's obtained a permit as part of the particular project you've hired him to do or if he says a permit is not needed. If he says it's included and he will obtain the permit, insist you see the APPROVED permit BEFORE you let him start work. They (the bad ones) are usually in a hurry to finish a job and get paid and don't want to wait for the permitting process. Yes, I know there are good ones who do it right and they're much appreciated. Better yet, get the permit yourself and you'll know it's OK.
ARC are usually hard working and under appreciated and catch a lot of flack from novices who are not familiar with the process. Just do your due diligence. When in doubt, ask the ARC.

That committee is the reason TV remains such a nice place that is so desirable.
======
Found this since posting: https://www.talkofthevillages.com/fo...ad.php?t=44389

Pooters
 

I have since contacted Pooters to do some work for me. He tried to explain the mix up to me but to be honest I didn't care as he and the owner had worked it out. As with most of you we have been in business for years and know that sometimes things do happen. You do what you can to make it right and make the customer happy. It seems by the posting here that Pooters has done that!

Now.... Back to my story. While I was talking to the owner of Pooters about my work, he showed me pictures of the property he did for the people this thread is about. WOW!!!! Honestly, it was beautiful! I could see the seam that was being discussed and was already aware the grass will do that until all the "grass" comes up and blends in!

I can see why The Villages wouldn't want it on someone's property. It makes all the other lawns look like crap!

Angie Fox Will you enlighten us How you knew the grass would come up already? Is that a line Pooter ran by you as welll? I mean How can 2 pieces of carpet be overlapped on top of each other and "the grass will come up" through that. Seems like Pooter would have posted pictures himself or the Homeowner of that lawn if there was as beautiful as you say. It must have been another job somewhere else somebody else did he was showing you. We went to the Fall Home and Garden Show in Orlando and there were Fake grass vendors and not one said you should see where the 2 pieces join. Pooter is slick as they come.

PS looks the BBB now has complaint against Pooters this year before this incident. Also read someone else on here had some issues.

No.... actually, when the post about Pooters came out it gave me the idea of putting a patch in my birdcage. So, I went out and researched it. That's where I found that in large amounts it may be mashed down in different ways and need to come up over time.

Honestly, I didn't see it in the pictures. I don't know that it was the same yard. I couldn't see in the picture what was described in TOTV and I told him that. He kept trying to show it to me. I still didn't see it.

I am going to hire him. I will take pictures and let you know how I like him. I don't know him and since the was trying to hard to tell me what the poster was refering to even thought I couldn't see it.... It doesn't seem too "slick" to me. *shrug*

I would also add that the person who had the work done was happy with Pooters. I can't get excited about what a third party thinks! As I remember Pooters was working with his customer to make it right before this post even came up.

I've heard he's been around for a long time and I think if he had one complaint that's pretty good. I know of many good companies that have many more complaints. You just can't please everyone. I mean.... even in this forum people come out with a complaint when just about everyone else will come on and argue that it's the BEST place in town.

All of this being said... Has he done work for you?

Agree completely. My point was that the contractor can file the paperwork and do the legwork. Then you can verify the results. I was just wondering why the vendor didn't start the process with the ARC. My pool vendor (All seasons) made sure that it was the very first thing done before they went ahead with any other permits etc. In his words "You don't want to commit any cash before we have approval".

Great point Russ. It just doesn't add up does it.? Even the vendors from Orlanado know about the deed restriction.

Angiefox, Not to beat a dead horse but what about happened to us can be found in this thread. He counted on us not to verify.

Along with no money up front, Always get quotes from others. He counts on you not to know better. There is a company under landscaping in The Daily Sun who does fake grass. I heard that company is very reasonable in their pricing.

There are a lot of great tips on this site. Power of TOTV.

First the person who hired Pooters doesn't appear to have a problem with them. It was a third party who started this thread and even then, the person who hired Pooters has come on a few times to say they are happy with Pooters.

Pooters explains the mix up and takes responsibility for not checking on the permits before he started work.

Pooters has been in business for many years and been in BBB since 2004 with one complaint. That being said, according to BBB "BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1)"

BBB gives Pooters an A+ rating.

I haven't heard from anyone who has had work done by Pooters who is unhappy with the work and the people on this page who appear to want to destroy his business have never used them and some have never heard of them.

What I have learned about artificial turf by going online is that it comes in rolls, has to be raked to try to get it up and sometimes will show a difference where the seam is until the turf comes up. Pooters tried to show me the seam. To him it was obvious. Honestly, I couldn't see it! I'm not kidding... This "slick" salesman kept pointing to the picture trying to show me where the problem was. When I said I couldn't see it, he brought out another picture. REALLY???? Shady? *shakes head*

I am going to hire him. I will let you know if I am unhappy with his work. So far, I'm very happy with how he handles problems after they happen. I know that not everything goes right all the time. What I want to know is how a company handles it after the fact. So far as I can see.... A+