Do yourself a favor... Just fire them they are the worst lawn care company..

We also had Steller / Smart Service once Smart Service took over everything went downhill fast. They would not return calls or show up, I beieve Smart Service had no intention of honoring Steller customer agreements.
We dropped them and went with Falcon Lawn and pest and our yard looks great !!

Who cuts lawns in Hacienda Villages
 

INTERESTING...Called a few companies to maintain lawn...some do not do North of 466 others do not cut Augustine grass...most use riders....hmmm

I just fired ServiceSmart after 6 weeks of using them. Horrible service. They have not lived up to any promise they made. I have to call to get anything resolved. I have never seen so many weeds. My front lawn is mostly crabgrass. I asked for a refund and they said no. I am giving them until next Friday to refund on my card (signed up for 1 year, the works) and if they do not, I will reverse the charge and file for fraud. And that is just for starters. I have already talked 3 families out of using them. Cash up front? Never again. I will now only pay monthly and only after the service is performed. And all I want is a decent looking yard. No excuses.

They are supposed to take care of the weeds in our beds but have not done so for 4 months. We cannot get them to come out to do so although they have promised numerous times.

Same problem. Went to Seniors Against Crime yesterday and was told that we were the 34th complaint filed against them. Intend to take them to small claims court. Maybe we should all get together to do so!

Falcon does not do lawn cutting though...

I think the problems with these companys is that they grow very quickly and than they have trouble finding people to do this work. I have a small company and the crew told me they have 400 plus customers. Can't imagine how many these larger company's have.

My neighbor is using Phillips, whom they used at previous house. He seems to do a good job, I am going to watch for a while, and I may change.

What is the point ? SS has numerous complaints to Seniors VS Crime. Why whitewash their sins constantly?

I have been trying for over a week to talk to a supervisor,nobody will call me back.i call the office 5 times now. they stink.

We have been away from our house for a month now. Our neighbors emailed photos yesterday of our lawn with our grass and weeds up to their knees! I called Service Smart and said I wanted a supervisor to come out to see my terrible looking yard. Within 10 minutes (no kidding) our neighbors emailed back and said they were now mowing our yard. Point being, the supervisors receive so many complaints that they don't even bother getting involved anymore.

Btw, you wouldn't believe all the weeds that started sprouting up all over our yard right before we left! Neighbor said it is much worse now. I started the yard/weed treatment with Service Smart the first of this year. I seriously believe they fertilzed my existing weeds instead of killing them off as promised. Our yard looked much better BEFORE these treatments!

my story is the same as 20 percent, my neighbor emailed photos of my weeds last week and I try to talk to a supervisor ever since,it may be hopeless?? my contact is up in oct. thank god.

Worst of the worst

Lower than the belly of a snake ? [emoji216]

My only point is that there are only a few FULL-SERVICE companies around.
I'm just trying to compare apples to apples.
But since it bugs you, I'll duct tape my fingers where Service Smart is concerned. :lipsrsealed:

[emoji106]🏻

They are my third lawn service company in three years and the worst! I signed for a year on two houses and am thinking of getting an attorney to help me get half my money back.

Service Smart is the worse operation in the Villages. The employees are unskilled and untrained, management will not get on the phone or take responsibility. If you engage them do so at your own RISK.....:cus:

When is a business not a business, but something else.