Talk of The Villages Florida - Service Smart Opinions

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Same problem. Went to Seniors Against Crime yesterday and was told that we were the 34th complaint filed against them. Intend to take them to small claims court. Maybe we should all get together to do so!

Falcon does not do lawn cutting though...

Quote:

Originally Posted by batman911 (Post 1052497)

I believe all of the lawn maintenance companies are about the same. My neighbor has gone through at least 5 and is still not happy. I have had Stellar/Service Smart for two years since we bought in TV. They are not perfect but they do respond promptly and do what I ask them to do. No lawn maintenance company will do it as well as you can. They need to move fast to be profitable. I pull a few weeds and sometimes treat problem areas to help out. My lawn looks great. Several of my neighbors have the same company and their lawns look terrible. I do notice that they over water constantly. Before you give up on a Service Smart, try getting one of their supervisors to come and take a look at your lawn and check the sprinkler system settings. Grass will grow if it is fed and watered correctly.

I agree that lawn maintenance companies are about the same.
We've owned since 2007. We've changed providers many times in the past eight years.
Sometimes it takes a while to realize that lawn companies need to move fast to be profitable,
so expecting perfection isn't reasonable.
If you are looking for a Full-Service Company, there aren't a lot of options.
We plan to renew with Service Smart.

I think the problems with these companys is that they grow very quickly and than they have trouble finding people to do this work. I have a small company and the crew told me they have 400 plus customers. Can't imagine how many these larger company's have.

My neighbor is using Phillips, whom they used at previous house. He seems to do a good job, I am going to watch for a while, and I may change.

Quote:

Originally Posted by villagetinker (Post 1056600)

My neighbor is using Phillips, whom they used at previous house. He seems to do a good job, I am going to watch for a while, and I may change.

Is Phillips a full-service company? Do they have a pest control license?

Quote:

Originally Posted by Barefoot (Post 1056631)

Is Phillips a full-service company? Do they have a pest control license?

What is the point ? SS has numerous complaints to Seniors VS Crime. Why whitewash their sins constantly?

I have been trying for over a week to talk to a supervisor,nobody will call me back.i call the office 5 times now. they stink.

We have been away from our house for a month now. Our neighbors emailed photos yesterday of our lawn with our grass and weeds up to their knees! I called Service Smart and said I wanted a supervisor to come out to see my terrible looking yard. Within 10 minutes (no kidding) our neighbors emailed back and said they were now mowing our yard. Point being, the supervisors receive so many complaints that they don't even bother getting involved anymore.

Btw, you wouldn't believe all the weeds that started sprouting up all over our yard right before we left! Neighbor said it is much worse now. I started the yard/weed treatment with Service Smart the first of this year. I seriously believe they fertilzed my existing weeds instead of killing them off as promised. Our yard looked much better BEFORE these treatments!

my story is the same as 20 percent, my neighbor emailed photos of my weeds last week and I try to talk to a supervisor ever since,it may be hopeless?? my contact is up in oct. thank god.

Quote:

Originally Posted by Tigger33 (Post 1057462)

Worst of the worst

Lower than the belly of a snake ? [emoji216]

Quote:

Originally Posted by Barefoot (Post 1056631)

Is Phillips a full-service company? Do they have a pest control license?

Quote:

Originally Posted by RickeyD (Post 1056640)

What is the point ? SS has numerous complaints to Seniors VS Crime. Why whitewash their sins constantly?

My only point is that there are only a few FULL-SERVICE companies around.
I'm just trying to compare apples to apples.
But since it bugs you, I'll duct tape my fingers where Service Smart is concerned. :lipsrsealed:

Quote:

Originally Posted by Barefoot (Post 1057561)

[emoji106]🏻

They are my third lawn service company in three years and the worst! I signed for a year on two houses and am thinking of getting an attorney to help me get half my money back.