Stellar/Service Smart

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  #1  
Old 03-11-2015, 11:40 AM
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HelenLCSW HelenLCSW is offline
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Default Stellar/Service Smart

We have had lots of problems with this company (companies) over the past year and a half --unreliable--make promises they don't keep--anyone else had similar problems? I think a claim has been filed against them by someone with Seniors Against Crime. I am reluctant about doing that but am thinking of doing so as I have had no appropriate response from the company?
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Old 03-11-2015, 12:16 PM
village dreamer village dreamer is offline
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I have 7 more mounths to go with them,because I pre paid. never again will I prepay .they cut my grass only 2 times in 3mounths,weeding is a joke,spray bottle and like the movie .........gone in 30 seconds.
  #3  
Old 03-11-2015, 04:43 PM
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Same here...6 mos to go and we are outta here! Will be looking for a reliable lawn service company. If anyone has any recommendations I would appreciate it. We have a large corner lot.
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Old 03-11-2015, 08:06 PM
RedChariot RedChariot is offline
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When our contract was up we dumped them. How can a good company,which Stellar was, become so bad. It deteriorated over the last 2 years. We have moved on, but curious. What happened to the owner of Stellar?
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  #5  
Old 03-12-2015, 05:55 AM
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Quote:
Originally Posted by SKysar View Post
Same here...6 mos to go and we are outta here! Will be looking for a reliable lawn service company. If anyone has any recommendations I would appreciate it. We have a large corner lot.
We use Deans and are very happy with them. No contracts which is how we like it.
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Old 03-12-2015, 05:59 AM
lake5798 lake5798 is offline
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We switched to deans and could not be happier!!!
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  #7  
Old 03-12-2015, 06:48 AM
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I actually cancelled their service with a couple of months left on the contract, chalked it up to a lesson learned for pre paying. Problem is, they keep showing up and are baffled when I send them away and say we cancelled their service. Called the office and they wanted to send a supervisor out to see me, set an appointment, and of course he never showed.
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  #8  
Old 03-12-2015, 09:54 AM
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You are not alone. In our experience, Stellar failed to perform its responsibilites for us unless we complained and ultimately we terminated them.
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Old 03-12-2015, 10:58 AM
justjim justjim is offline
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OP, this seems to be relative common among "lawn mowing companies" especially those that require or offer discounts for prepay. Anybody with a lawn mower and a truck with a trailer can apparently start a lawn mowing company here in TV. Sorry I can't recommend someone---I suggest to ask around your neighborhood as many of these companies tend to like to work just in certain areas of TV where they have a large number of customers. Good luck.
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  #10  
Old 03-12-2015, 11:36 AM
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Here is a link to another Service Smart thread (you can find many others using the search function):

http://www.talkofthevillages.com/for...inions-140328/

As one poster said, run don't walk from Service Smart!!!
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  #11  
Old 03-12-2015, 12:05 PM
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How about getting some exercise,

buy a lawnmower
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  #12  
Old 03-12-2015, 01:04 PM
JakeInTV JakeInTV is offline
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Quote:
Originally Posted by HelenLCSW View Post
We have had lots of problems with this company (companies) over the past year and a half --unreliable--make promises they don't keep--anyone else had similar problems? I think a claim has been filed against them by someone with Seniors Against Crime. I am reluctant about doing that but am thinking of doing so as I have had no appropriate response from the company?
As I write this, my wife is outside having a 'lively' discussion with them. Service has not been the same, especially the past year. Our contract is up next week. I actually came on this site to see others' views before renewing or discontinuing. Businesses in TV thrive or close based a lot on word of mouth. Thanks everyone. I'll try someone else.
  #13  
Old 04-21-2015, 12:50 PM
jetlag70 jetlag70 is offline
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I have been on the phone for 2 days trying to get Service Smart to mow our lawn. We now have mushrooms growing. No one has returned my calls. Will not be renewing our contract. I am so disgusted with them. All I get when I call is, I am so sorry, there is nothing we can do. If they are so sorry, why not get some one to return my calls or come out here and mow are lawn. I am finished with them.
  #14  
Old 04-21-2015, 02:18 PM
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Maybe time for a class action lawsuit for breach of contract?
  #15  
Old 04-21-2015, 03:21 PM
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Deans all the way.
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