Am I being unreasonable?

Am I being unreasonable?

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VHS Is this reasonable?
  #1  
Old 08-19-2019, 05:04 PM
geofitz13 geofitz13 is online now
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Default VHS Is this reasonable?

My wife fell and broke both ankles while in South Carolina on 8/17. We went to a local Urgent Care where they took xrays and splinted her. They advised to see an ortho as soon as possible. They gave us the written report as well as a disc containing the xrays.
8/19 we call our provider, and are told we could see a PA late in the afternoon. (At this point, she is in excruciating pain, meds not helping.) I told them that we had xrays in hand, along with physicians's report, and we needed to see ortho. They refused, said the PA needed to see her to evaluate. We then called ortho directly. I again told them we had xrays and report, and the condition my wife was in. They said they could fit her in in OCTOBER. Two broken ankles and they think she should wait two months. We then called an ambulance to have her taken to the Villages Hospital. We were advised to go to Ocala, as Villages hospital was not capable of treating this type of injury. So off to Ocala we went. She was re-xrayed, resplinted, and was told to see their ortho ASAP. We saw him about two hours later. Examined, resplinted (because VHS would not allow him to put her in boots, wants their own supplier) and sent on her way. Fortunately, no surgery was needed, but it was explained that if she had not been treated promptly, she could have further injured herself.
Is it reasonable for VHS ortho to defer treatment for two freshly broken ankles for TWO MONTHS?? The docs at Ocala certainly didn't think so.
We both have the same PC in VHS, and I have an appointment scheduled for tomorrow afternoon. She is going to get an earful. As will the people in the VHS office in Sumter Landing. Again, two broken ankles, don't bother treating for two months?? I think this is borderline malpractice.
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Old 08-19-2019, 05:22 PM
biker1 biker1 is online now
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I generally believe you are better off going outside The Villages Health (both the primary care and speciality offices) for something "challenging". UofFlorida/Shands in Gainesville is another good option for ortho.

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Originally Posted by geofitz13 View Post
VHS Is this reasonable?

My wife fell and broke both ankles while in South Carolina on 8/17. We went to a local Urgent Care where they took xrays and splinted her. They advised to see an ortho as soon as possible. They gave us the written report as well as a disc containing the xrays.
8/19 we call our provider, and are told we could see a PA late in the afternoon. (At this point, she is in excruciating pain, meds not helping.) I told them that we had xrays in hand, along with physicians's report, and we needed to see ortho. They refused, said the PA needed to see her to evaluate. We then called ortho directly. I again told them we had xrays and report, and the condition my wife was in. They said they could fit her in in OCTOBER. Two broken ankles and they think she should wait two months. We then called an ambulance to have her taken to the Villages Hospital. We were advised to go to Ocala, as Villages hospital was not capable of treating this type of injury. So off to Ocala we went. She was re-xrayed, resplinted, and was told to see their ortho ASAP. We saw him about two hours later. Examined, resplinted (because VHS would not allow him to put her in boots, wants their own supplier) and sent on her way. Fortunately, no surgery was needed, but it was explained that if she had not been treated promptly, she could have further injured herself.
Is it reasonable for VHS ortho to defer treatment for two freshly broken ankles for TWO MONTHS?? The docs at Ocala certainly didn't think so.
We both have the same PC in VHS, and I have an appointment scheduled for tomorrow afternoon. She is going to get an earful. As will the people in the VHS office in Sumter Landing. Again, two broken ankles, don't bother treating for two months?? I think this is borderline malpractice.
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Old 08-19-2019, 05:29 PM
gadaboutgal gadaboutgal is offline
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I think I would have made an appointment with an Ortho before even calling my GP. Does your insurance require you to have a referral?
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Old 08-19-2019, 05:30 PM
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Most of us would only give opinions and if we missed or you missed a tiny part of the narrative, it could be another situation entirely.

You did find help. She has been treated. I hope she is well soon.
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Old 08-19-2019, 05:39 PM
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My guess is if you would have went to the PA as suggested in the beginning the ending at VHS would have been much different. Just like lawyers and judges they work with each other every day. Never assume they will break their cronyism for someone they only see once in a while.
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Old 08-19-2019, 05:40 PM
Bjeanj Bjeanj is online now
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To answer your question: no, I don’t think you’re being unreasonable.

However, in my experience with a PA, I think you would have found her/him working closely with the ortho doctor in resolving the pain issues and any other concerns you had. This is one of several reasons I don’t care for Medicare Advantage/managed health systems. Two months is outrageous, and you should have had the option of finding an ortho who could fit you in.

And I’m sorry both you and your wife went through this.
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Old 08-19-2019, 06:07 PM
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graciegirl graciegirl is online now
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What is VHS?
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Old 08-19-2019, 06:37 PM
geofitz13 geofitz13 is online now
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We did try ortho directly. They are the ones who said two months. They said they don't do same or next day visits. Really left us no choice but to call for ambulance. The EMT's are the ones who told us to go to Ocala, saying that The Villages Hospital would just send her there anyway, as they we're "not equipped to care for this kind of injury." I asked them to repeat that, because I found it hard to believe.
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Old 08-19-2019, 06:39 PM
geofitz13 geofitz13 is online now
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Quote:
Originally Posted by graciegirl View Post
What is VHS?

Villages Health System (Services?}
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Old 08-19-2019, 06:44 PM
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Quote:
Originally Posted by geofitz13 View Post
We did try ortho directly. They are the ones who said two months. They said they don't do same or next day visits. Really left us no choice but to call for ambulance. The EMT's are the ones who told us to go to Ocala, saying that The Villages Hospital would just send her there anyway, as they we're "not equipped to care for this kind of injury." I asked them to repeat that, because I found it hard to believe.
Which ortho office did you call? Two months for an acute injury? I'm horrified!
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