Apria cpap customer service

Apria cpap customer service

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Apria cpap customer service
  #1  
Old 03-13-2019, 11:04 AM
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Nucky Nucky is offline
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Default Apria cpap customer service

Just in case anyone is in need of C/Pap or Bi/Pap supplies I would like to let you know in advance that if you want the ultimate in aggravation, misinterpretation, aggravation, did I mention that? Then this is the company for you. They have made mistakes at every turn in my one-year relationship with them. The latest and greatest is that they sent someone else's order to me. The house number was the same as mine but naturally a different street. I know how the man who was waiting for these supplies felt so we took them to his home a few days ago. We let Apria know what we were doing before we did this delivery. They Okayed it. Turns out I got the bill for his supplies and they (Apria) don't want to hear about it. I owe, period.

I have names and confirmation numbers of the phone conversations and the man waiting for his supplies is going to pay me and I'll pay Apria. I have delivered regular mail to his address that has been put in my Villages Mailbox. The last batch of mail was a collection of four envelopes of Pension Checks.

My Apria monthly bill is mailed on the 1st of the month reaches me on the 18th and is due on the 20th. It is an ongoing battle and I have to explain this to someone who speaks the English Language but does not understand the English Language each time we talk.

They sent me to an Apria store in Spanish Springs last month to pick up a part that I broke, totally my fault and when I arrived the store was closed sometime before, gone, finito. SMH, go somewhere else. This is my good deed for the year.

The strange thing is to be compliant with the equipment the company has to send out a technician from time to time and the people who come inside our home are as WONDERFUL as the Customer NO SERVICE is HORRENDOUS.
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  #2  
Old 03-15-2019, 08:56 PM
BeetleBailey BeetleBailey is offline
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Have had several different CPAP providers over the last 16 years since moving to The Villages. I have found that Southern Respirtory in Mt. Dora, Fl. to have the best customer service I have ever experienced.
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  #3  
Old 03-15-2019, 09:16 PM
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Nucky Nucky is offline
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Quote:
Originally Posted by BeetleBailey View Post
Have had several different CPAP providers over the last 16 years since moving to The Villages. I have found that Southern Respirtory in Mt. Dora, Fl. to have the best customer service I have ever experienced.
Bless you. It is so good to have someone recommend another vendor. I don't wanna argue with them I just want to understand what the hell they are saying and have them understand me.

I found a Pulmonary Doctor in Leesburg named Dr. Jose Diaz 352-315-1627 who is phenomenal and so is his office staff. A humongous victory for the month. Now you with Southern Respiratory, life is good. I'm all over it on Monday Morning. Thanks Again.
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  #4  
Old 03-15-2019, 09:46 PM
Markue Markue is offline
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I have Lincare and I have the same problems, I cannot say one good thing about lincare.
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Good to hear it
  #5  
Old 03-15-2019, 11:44 PM
sallybowron sallybowron is online now
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Default Good to hear it

Quote:
Originally Posted by BeetleBailey View Post
Have had several different CPAP providers over the last 16 years since moving to The Villages. I have found that Southern Respirtory in Mt. Dora, Fl. to have the best customer service I have ever experienced.
I have had Pulmonary Plus for a long while, but since Mike left the service has gone straight down hill. I am not going to continue with them so it is good to hear of a good provider.
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  #6  
Old 03-16-2019, 12:55 AM
omimom omimom is offline
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Location: Rio Grande
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I was so aggravated with Apria customer service 2 years ago that I got on the computer and searched till I found the CEO of the company. I emailed him and he actually answered my email. He even called me and gave me a dedicated person in the USA!! to take care of my orders. That worked while she was there but now we're back to the same horrendous service. Does Southern Respiratory participate with United Healthcare Advantage Plan? I bet they don't.
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  #7  
Old 03-16-2019, 10:11 AM
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Bob45 Bob45 is offline
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Quote:
Originally Posted by Markue View Post
I have Lincare and I have the same problems, I cannot say one good thing about lincare.
I use Lincare. They call every 2 months to let me know what supplies I am eligible for. I can accept or decline all or part. A week later there here. Easy, peasy.
Bob
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  #8  
Old 03-16-2019, 10:19 AM
marianne237 marianne237 is offline
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I've been lucky with American Home Patient. They also call me every 2 months to check on supplies that I might need. If i call them, I do get decent customer concern and shipment of supplies as needed.
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  #9  
Old 03-19-2019, 11:53 AM
John S John S is offline
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Location: Village of LaReynalda
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I use Breathe Easy Medical in Tavares. Their location is not very easy to find the first time. They seem to be good folks to work with. Most items can be handled by phone. I will warn you that parts (for any brand) are expensive. I recently discovered the catch on the lid of the water tank was cracked. This happened a couple years ago and I had to purchase the whole tank/lid at an out of pocket expense of about $60. It is a poor design. This time, I checked Amazon and found the exact same reservoir/lid for $21. Look before you order parts.
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  #10  
Old 03-19-2019, 12:00 PM
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skip0358 skip0358 is offline
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Wife uses new air what a pain in the butt they are.
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