Talk of The Villages Florida - Rentals, Entertainment & More
Talk of The Villages Florida - Rentals, Entertainment & More
#31
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This new ER sounds like a very viable alternative.
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It's harder to hate close up. |
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#32
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#33
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Lookup Summerfield ER on Goggle Maps
But check the reviews there too... 4 of the 10 there are about poor service. Google Maps Last edited by Dan9871; 06-10-2017 at 03:12 PM. |
#34
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Just Spent
We just spent 6 weeks at Mayo Clinic in Jacksonville and have absolutely NO complaints ! When you have an appointment with a Dr. or other (e.g. Blood work,etc,) you can go to the bank that you will not wait more than 5 minutes regardless of the need. You can be assured you have a "team of Dr's" evaluating your med needs and getting the best professional treatment. If you call your Dr. at 12 midnight from home you can be sure that within an hour they will call back. If you go to Urgent Care you will be seen within 1/2 hour by a Physician.
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#35
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1) They do not have to hold patients waiting for a bed on a floor to open up----just make an ER to ER transfer in accordance with COBRA laws and pack them off in an ambulance. 2) National ER admission rates average 13%, their admission rate is probably less than 2%, so less work messing with admissions 3) They do not have ambulances arriving every 10-15 minutes 4) The REALLY, REALLY sick patients tend not to go there, so the severity of illness is less 5) As far as staffing goes, as long as they are running it as a separate entity, they do not have to worry about less than optimal workers with a lot of seniority bidding for the jobs there, which tend to be more desirable, so they can pick and choose who they hire. 6) They are NEW, so the equipment and facility are modern, they can write policies and procedures that suit the place, and there hasn't been enough time for the staff to develop its own "culture", which far too often is a culture of laziness. As an aside, I've always favored eliminating the solid walls and doors between the waiting room and the ER treatment area. Yes, you need to keep the patient rooms out of sight, but I think the common areas should be in view. If you think the people are angry when they wait in the ER now, just imagine if they could see the staff talking, giggling, sitting with their feet up on the desk, reading a book, surfing the web or even napping while they wait. If you don't think those things happen, think again. |
#36
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Totally agree! Think if we didn't have TVRH at all....we'd still be hearing complaints but most likely more because the community has grown since it was built.
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#37
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Excellent post. And since GE asked, I will weigh in. Having observed, used, and survived some ERs, not all are equal. Once one is seriously broken, as is TVRH's, it can be very difficult to turn around. I've turned around a couple in my career so I speak from experience. What I'm posting here has been written and told to the hospital leadership. There are a number of issues that are easily noted for someone like GE so let's see if he agrees with my analysis. First problem, the ER docs are lazy. They have no skin in the game and act like they really don't give a darn. They certainly aren't oriented toward productivity. SOLUTION: hire a new ER group, and make sure the contract speaks to quality and productivity standards. Second problem, the hospital employees have a terrible attitude. It shows in the way they interact with each other and patients. I believe the attitude has rubbed off from the docs. SOLUTION: Replace the docs, and have all employees take a mandatory course on customer relations. Disney offers these, and they will teach it on site. Third problem (and this one is literally a killer), best practice protocols are not being followed. When a patient arrives at the hospital with chest pain, there are practices that must be put in place immediately. Although anecdotal, there is sufficient evidence to believe cardiac and other protocols are not always followed. SOLUTION: Replace the ER group. There should also be a medical staff committee that reviews records to assure QA. I'd recommend that the committee investigate certain protocols to be sure they are being followed. Where appropriate it may be necessary to require education, or restrict privileges. Fourth problem, they invested millions to the expand the ER...most likely hoping construction would resolve many of the issues discussed here and in other threads. The problems have remained. And IMO, the ER docs are the bottleneck. SOLUTION: fire the ER docs, and bring in a consultant to assess patient flow and staff work patterns. That's enough for now. What do you think GE? Sent from my iPad using Tapatalk Pro
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All the great things are simple, and many can be expressed in a single word: freedom, justice, honor, duty, mercy, hope. Winston Churchill |
#38
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When I needed them, They were there....But in retrospect I should have taken him to Ocala...
But..... we got a bill the other day from the ER doctor, that charged us $150 extra on his bill because we got to the ER at 11pm..... We called him and had it removed, which they did....but the nerve..... We didn't call him from home, he was on 11-7 shift.....wow..... |
#39
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#40
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Thank you GE. I think one additional point I would make is we (TV residents) should not put up with such mediocrity. It's important to speak up - to hospital leadership, first. If you are the recipient of inadequate or dangerous care, and reported it to the hospital (but did not receive satisfaction), then report it to the State Department of Health and The Joint Commission. Both will investigate if you have a legitimate complaint. Finally, there are really good ER physicians and companies out there, so don't settle. If enough people speak up it will help. I think we all want TVRH to be an excellent hospital. We need it to be one. Sent from my iPad using Tapatalk Pro
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All the great things are simple, and many can be expressed in a single word: freedom, justice, honor, duty, mercy, hope. Winston Churchill |
#41
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__________________
It's harder to hate close up. |
#42
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#43
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Fortunately I have no experience with the ER facility.
Up north the hospitals I used gave ER priority to those who arrived by ambulance. We were at a doctors office and were told to go to the ER. According to the Doctor and his experience we could take an ambulance from his office and be seen when we arrived. If we drove ourselves it could take several hours. We drove and it took longer to be seen that those arriving by ambulance. It seems that the ER is being used over its capacity. The problem is that when you go to the ER you might not be sure how serious your problem is and if you should go to a more remote facility for treatment. For starters I would learn where other facilities are located and how long the average wait is. Then when an emergency occurs you have to make a judgment on where to go. I know one or more hospitals in Ocala let you make an emergency room appointment before you leave home. Of course they still take the most serious person first. Guess we all have to do a little home work and some postings on experience with other ER's would helpful. |
#44
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It is not just The Villages hospital. Took my dad to Leesburg for choking and ended up getting admitted for high potassium. We waited 8 hours for a bed in the emergency room. There were stories of people waiting 17 hours and we were prepared to wait that long. Hoping they can come up with a solution with such a growing population of elderly patients. After living in the North (and thinking the wait times were bad) 1 hour or so this was quite a shocker!
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#45
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Leesburg and TVRH are both run by the same organization- the Central Florida Health Alliance. So I wouldn't expect a significant difference in the two ERs. Sent from my iPad using Tapatalk Pro
__________________
All the great things are simple, and many can be expressed in a single word: freedom, justice, honor, duty, mercy, hope. Winston Churchill |
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