Quest Diagnostics

» Site Navigation
Home Page The Villages Maps The Villages Activities The Villages Clubs The Villages Book Healthcare Rentals Real Estate Section Classified Section The Villages Directory Home Improvement Site Guidelines Advertising Info Register Now Video Tutorials Frequently Asked Questions
» Newsletter Signup
» Premium Tower
» Advertisements
» Trending News
» Tower Sponsors




















» Premium Sponsors
» Banner Sponsors
» Advertisements
Closed Thread
Thread Tools
  #1  
Old 03-09-2020, 10:45 AM
BAT777 BAT777 is offline
Member
Join Date: Jul 2015
Posts: 38
Thanks: 18
Thanked 4 Times in 3 Posts
Default Quest Diagnostics

Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
__________________
BT
  #2  
Old 03-09-2020, 10:51 AM
ColdNoMore ColdNoMore is offline
Sage
Join Date: Apr 2016
Location: Between 466 & 466A
Posts: 10,512
Thanks: 82
Thanked 1,493 Times in 672 Posts
Default

Quote:
Originally Posted by BAT777 View Post
Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
I've had them pull the same thing on me.

The letters I just ignore and my primary and secondary insurance...eventually takes care of it.

On the occasions where they try to get me to pay upfront before testing, I go ahead and do it, make them give me a receipt and then come back in to get debited...after showing them my insurance's payment(s).

A bit of a pain that I'm guessing they think most people won't bother with, because of the relatively low amount...but it's all about the principle of it.
  #3  
Old 03-09-2020, 11:01 AM
bagboy bagboy is offline
Platinum member
Join Date: Jul 2011
Posts: 1,887
Thanks: 164
Thanked 641 Times in 222 Posts
Default

Quote:
Originally Posted by BAT777 View Post
Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
Good Luck with LabCorp.
  #4  
Old 03-09-2020, 11:28 AM
CWGUY's Avatar
CWGUY CWGUY is offline
Sage
Join Date: Aug 2012
Posts: 3,671
Thanks: 3,660
Thanked 1,367 Times in 609 Posts
Default

Quote:
Originally Posted by bagboy View Post
Good Luck with LabCorp.
I agree! I had a bad experience with them. And now that I am reminded of it...... I didn't think their place was very clean looking. No problems with Quest Diagnostics.
__________________
__________________________________________________
Trying To Understand Some People Is Like Trying To Smell The Color 9
  #5  
Old 03-09-2020, 11:48 AM
golfing eagles's Avatar
golfing eagles golfing eagles is offline
Sage
Join Date: Mar 2015
Location: East Meadow NY, Brooklyn, Staten Island, Auburn NY, Lake Deaton
Posts: 7,248
Thanks: 189
Thanked 4,515 Times in 1,354 Posts
Default

Quote:
Originally Posted by BAT777 View Post
Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
And you think LabCorp is any different? Medical billing is extremely complicated thanks to the government and private insurers. Some insurers have been known to randomly deny up to 20% of their claims, since they know many won't go to the trouble of resubmitting it. Add to that the clerical personality who are pumping the billing through the computer generally don't hold PhD's in medical administration or computer science, so errors, that is LEGITIMATE errors, will happen. Not many will try to "pull something", the penalties and negative publicity aren't worth it.
  #6  
Old 03-09-2020, 07:57 PM
rjm1cc's Avatar
rjm1cc rjm1cc is offline
Soaring Eagle member
Join Date: Apr 2010
Posts: 2,048
Thanks: 90
Thanked 263 Times in 101 Posts
Default

Quote:
Originally Posted by BAT777 View Post
Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
Today Quest wanted to charge my wife over $200 for a B12 test. I have been getting them at Quest for no charge (last one about a month ago) for the last couple of years. We have identical medical insurance plans. Something is wrong and I guess I should try and find a new lab that my insurance accepts.
  #7  
Old 03-10-2020, 06:00 AM
KLBNJ KLBNJ is offline
Junior Member
Join Date: May 2015
Posts: 25
Thanks: 144
Thanked 33 Times in 15 Posts
Default

Walk out and don’t give them your credit card when they call your name after check in. They do that every once in awhile at Quest. Report them to the Better Business. They are the most unfriendly techs. Go to another lab in the area.
  #8  
Old 03-10-2020, 06:20 AM
Byte1 Byte1 is offline
Gold member
Join Date: Sep 2017
Location: The Villages, FL
Posts: 1,442
Thanks: 6,601
Thanked 1,790 Times in 749 Posts
Default

Quote:
Originally Posted by BAT777 View Post
Not sure how many use Quest Diagnostics but both my husband and I have received bills for blood work and the reason why is they had submitted it wrong to our insurance. My concern is how many just pay the bill without questioning? I was online with both Quest and United Healthcare for 2 hours today getting this resolved. Quest finally stated it was their mistake for submitting it wrong to Insurance. (Scam) From now on we will go to LabCorp. We have to question and watch everything!
We have gone around and around with them for a year before it was resolved. I thought it was the insurance's fault, but we have had no problems with other medical services messing it up as this one does. It wasn't that we couldn't afford to pay them. It was the principle of their laziness in being professional enough to do their jobs efficiently.
  #9  
Old 03-10-2020, 06:28 AM
diamond2005 diamond2005 is offline
Member
Join Date: Nov 2016
Posts: 57
Thanks: 0
Thanked 87 Times in 26 Posts
Default

It took me 5 months of getting bill after bill, to make them realize that they
submitted the claim to my secondary carrier, not my primary.
  #10  
Old 03-10-2020, 06:37 AM
rockyisle rockyisle is offline
Senior Member
Join Date: Feb 2010
Location: Bonnybrook
Posts: 255
Thanks: 0
Thanked 2 Times in 2 Posts
Default

I've tried for a year to get a bill resolved. I'm done trying. I would never go to quest again for anything. The bill is for $31.00. they coded it incorrectly and won't admit it.
  #11  
Old 03-10-2020, 06:57 AM
Andyb Andyb is offline
Member
Join Date: Dec 2017
Posts: 97
Thanks: 28
Thanked 145 Times in 54 Posts
Default

I’ve had problems with both, going to Vista from now on.
  #12  
Old 03-10-2020, 07:05 AM
msilagy msilagy is offline
Senior Member
Join Date: Mar 2013
Location: Bonnybrook
Posts: 160
Thanks: 5
Thanked 160 Times in 64 Posts
Default

People are human - mistakes are made - most likely not a scam! Don't know why it was hard to ask them to re-bill your lab work , sit back and wait till it's corrected.
  #13  
Old 03-10-2020, 07:29 AM
willbush willbush is offline
Member
Join Date: May 2010
Posts: 93
Thanks: 100
Thanked 33 Times in 26 Posts
Default

Been going to Quest since moving here in 2009 and have never had an issue. I always go to the same Quest -1580 Santa Barbara Blvd Suite E, The Villages, Lady Lake, FL 32159 (near the hospital) Have Medicare & Tricare For Life (TFL)
  #14  
Old 03-10-2020, 07:32 AM
yammie yammie is offline
Junior Member
Join Date: Mar 2011
Posts: 4
Thanks: 3
Thanked 0 Times in 0 Posts
Default

We had a much better experience with LabCorp in all aspects. No problem with payments and especially fast reporting of results. Labs are also very clean.
  #15  
Old 03-10-2020, 08:15 AM
psoccermom psoccermom is offline
Junior Member
Join Date: Jun 2017
Posts: 16
Thanks: 86
Thanked 6 Times in 4 Posts
Default

If you have paid with a credit card and feel you were not charged correctly, file a complaint with the credit card company and let them handle it.
Closed Thread

Tags
quest, diagnostics, insurance, wrong, watch

Thread Tools

You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 09:36 AM.