Quote:
Originally Posted by crmain41
I would think that a good office manager would say something to those waiting to explain the delay...
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Part of the problem here is finding and retaining good front office and nursing staff. I recently left a long term doctor I liked because of overbooking, long wait times. and errors with billing, scheduling, prescriptions, etc. The office had only recently digitized their records and added an online patient portal but none of the staff knew how to use it. There was a lot of turnover. The phones rang busy or went to voice mail. It just became too much of a chore.
On the other hand, my dentist has really helpful, pleasant and efficient staff and assistants. Maybe she pays better, who knows
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