Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   Medical and Health Discussion (https://www.talkofthevillages.com/forums/medical-health-discussion-94/)
-   -   A Trip To The Villages Hospital (https://www.talkofthevillages.com/forums/medical-health-discussion-94/trip-villages-hospital-185960/)

Challenger 03-25-2016 08:27 AM
Quote:
Originally Posted by TNLAKEPANDA (Post 1203595)
One would think that if any hospital was going to be top notch in quality care and service it would be the Villages Hospital. Not so. Very disappointing.
Management of a large hospital is extremely challenging, at best. Operations at 7/24/365/366 with critically ill as well as slackers arriving at every hour of the day and night. Add the complication of the swelling and contraction of catchment area population . Now heavily regulate that organization and require that the operation be financially solvent at all times with sufficient cash reserves to assure continuity. All of this knowing that outcomes will be less than satisfactory for many customers(non curable and terminal issues).

In my opinion no organization can operate efficiently under such circumstances without an enormous subsidy to provide for increased staffing and capital expenditures. Are we willing to pay for capacity laying idle for much of the year?

tuccillo 03-25-2016 10:15 AM
The Mayo Clinic just up the road ( 2.5 hours ). I have been there several times, including surgery, and they are definitely first rate. U of Florida is just up the road (a little over an hour). I think Florida is fine for health care but you need to drive a bit to find the good stuff. If you have an issue that is over the top you should consider a drive. Emergency room visits are, of course, not applicable.


Quote:
Originally Posted by graciegirl (Post 1203623)
The Villages Hospital is not run by The Villages but it was built by The Villages and rented to THIS hospital "company". There are levels in hospital's and this one is NOT a large teaching hospital and Florida is not the best place for medical care. It is the one disappointment here that does not seem to be immediately solvable. You cannot make GREAT doctors come here. Teaching hospitals are a magnet for research money and extremely skilled specialists.

big guy 03-28-2016 06:03 PM
Quote:
Originally Posted by snowbird22154 (Post 1198148)
Last night my neighbor came over and asked if I would drive her and her husband to the hospital as her husband was had been sick the last few days and suddenly he had experience severe chills, vomiting and wanted to take him to "Urgent Care" to help with the sudden unexplained severe problems.

After taking him to "Urgent Care" in the Villages Hospital and a few feet from the Emergency Room we were told that "Urgent Care" office closed at 7pm (we arrived at 7:10pm) and to please go to the Emergency room next door for assistance.

We then proceeded a few feet next door to the Emergency room around 7:15 and told to fill out "paperwork" all the while suffering sweats, chills and fever. We were told that a blood test would give results as to what might be the trouble and so we waited...and waited...and waited until around 12:30 which was about 5 hours from when we arrived.

After taking the couple back in the back for a blood test and waiting and waiting until another 4 1/2 hours had past we finally got the results and were told that the "techs" had gone home at 7pm and they were short handed and so 9 hours after arriving we were told he had a kidney infection and was given antibiotics and another hour to check results

We had talked to several people that had spent SEVERAL hours "waiting" to be helped and I cannot believe how long we waited and will NEVER go to "that" hospital as have been told MANY times that "Monroe" Hospital is the ONLY hospital that will give "quality" service and NOT make you wait 5+ hours WAITING on someone to help you then waiting another 4 hours to get test results

Think I'm being impatient? Try asking "anyone" that NEEDS immediate care and has attended "The Villages" Hospital Emergency Room and has to wait 5 1/2 hours before even being waited on and another 4 hours for a blood test !! :cus:
No matter which emergency room we go to we expect to be there a full shift.

Madelaine Amee 03-29-2016 05:47 AM
Quote:
Originally Posted by tuccillo (Post 1203694)
The Mayo Clinic just up the road ( 2.5 hours ). I have been there several times, including surgery, and they are definitely first rate. U of Florida is just up the road (a little over an hour). I think Florida is fine for health care but you need to drive a bit to find the good stuff. If you have an issue that is over the top you should consider a drive. Emergency room visits are, of course, not applicable.
Agree with your post. I was a surgical patient at Mayo in Jacksonville for three years, excellent facility. Unless you come from the inner city you are going to have to travel to a really good medical facility in any area.

We are from the Boston area and had retired into the NH mountains with the most rudimentary local cottage hospital care. My doctor and hospital was Beth Israel in Boston, a good 2 hour drive from my home. Just once I had to use the Emergency facilities of Beth Israel in Boston, and if you think TV emergency is a zoo, you 'ain't seen nothing yet!

dillywho 03-29-2016 09:03 AM
Food for Thought
 
For all those so eager to trash TVRH, there might be a couple of things to keep in mind:

1) If everyone here starts going to Munroe, etc., for emergency care, then soon their ER will be just as flooded as this one. All ER's triage their patients.

2) Why would anyone think that perhaps other hospitals are not being forced to cut back on staff?

3) Many doctors and nurses are leaving the profession and fewer and fewer are making them career choices. Can't say as I blame them, either, with some of the abuse they are forced to endure from patients. I believe someone in an earlier post addressed that abuse from experience working in a much larger, well-known hospital.

4) ER's in close proximity to TV are not waiting breathlessly for Villagers to give them their business. These hospitals, too, treat people from their communities and surrounding communities. Not everyone needing medical services is old, either.

5) With more and more people unable to afford their insurance any longer, the hospital, doctor, and ER problems will just continue to grow.

6) As for Mayo in Jacksonville, I have been there for some specialized surgery. I can tell you: They do not accept Medicare, but will file it for you. Then you get reimbursed by Medicare and your supplemental insurance. Mayo bills you directly for their services and whatever Medicare and supplement monies you get, you pay them directly plus any additional these do not pay. Been there, done that.

Licismom 04-10-2016 10:37 AM
On 3/6 went to TVRH ER at 11 PM for Hemorrhagic Cystitis. My experience was much the same as those already mentioned: inefficient and ineffective triage, long wait (3 hours) for physician visit (actually timed at 2.25 minutes =$600+), slow discharge due to computer speed. Then it got worse, orders for Culture and Sensitivity to insure correct medication for infection was not done by the lab. They threw away the specimen after a quick Urinalysis that showed serious infection with high blood counts, high bacterial involvement. Necessitated a follow-up visit to the Urgent Care center for another antibiotic and the C & S.
Okay, that was the experience. Here's the follow-up. Received a letter from the RN in charge of Quality Improvement along with a questionnaire about my experience. I took the time to write her a letter explaining my concerns. I have 43 years in the medical field. My spouse has 50+ years in hospital management and nursing. So, I felt like I understood what were dangerous areas in need of improvement and what were highly annoying but not dangerous. OUTCOME: not one word. THAT is what is wrong with the hospital. The ER is understaffed for season. It is contracted out to another firm so they get paid regardless. The citizens of The Villages must speak out. The hospital, being run like a business, needs competition. Contact Cleveland Clinic, Johns Hopkins, Mayo, other top tier hospitals about opening a small hospital and then watch the quality improve. Use the "fastest growing MSA" to attract some competition.

justjim 04-10-2016 12:37 PM
Frankly, have never used TVRH. When you view all the various Threads and posts regarding our hospital here in The Villages, it's "down right scary"! Especially the ER. Lucky we have not had to use TVRH and close friends that did were at the very best disappointed. If there is an emergency, you might have no choice or at best it's Ocala or Leesburg. Improvement to the hospital would be a great project for the VHA or POA. Wouldn't it be "nice" if the two would cooperate on something? Just a thought........

photo1902 04-10-2016 01:24 PM
Quote:
Originally Posted by justjim (Post 1210945)
Frankly, have never used TVRH. When you view all the various Threads and posts regarding our hospital here in The Villages, it's "down right scary"! Especially the ER. Lucky we have not had to use TVRH and close friends that did were at the very best disappointed. If there is an emergency, you might have no choice or at best it's Ocala or Leesburg. Improvement to the hospital would be a great project for the VHA or POA. Wouldn't it be "nice" if the two would cooperate on something? Just a thought........
I've used it for my mother on at least 4 separate occasions. Three of the four resulted in admissions. Yes, the ER wait is long, but so were the waits in hospital ER's in Maryland and Virginia. My mom received excellent care at TVRH. My father received similar excellent care at the hospital in Leesburg.

normandy 04-10-2016 03:50 PM
We have taken a few friends to the villages emergency room always the same 5 to 9 hrs wait, the poeple who work there suck, go to leesburg great.

RickeyD 04-10-2016 07:26 PM
A Trip To The Villages Hospital
 
Quote:
Originally Posted by normandy (Post 1210991)
We have taken a few friends to the villages emergency room always the same 5 to 9 hrs wait, the poeple who work there suck, go to leesburg great.


[emoji15] did a mapquest. We leave near 44, Leesburg hospital is 2 minutes closer at 22 minutes. That's at the legal speed limit which of course I will not obey.

retiredguy123 04-10-2016 10:14 PM
a trip to the villages hospital
 
my theory is that emergency rooms are a high profit part of the hospital. so, rather than screening out the non-emergencies and sending those people home, they opt to treatment everyone. the federal law regarding treating people who show up in the ER, is widely misunderstood. it only requires real emergencies to be treated and then only sufficient treatment to make the patient mobile. However, insurance has a special rate for emergencies that is 3-4 times the rate that can be charged by a non-emergency facility. For example, if you have insurance and go to your doctor for a sore throat, the insurance will pay about $80 for the office visit. But, if you go to the emergency room with the exact same sore throat, the insurance will pay $300-400. Hospitals should be required to screen out non-emergencies and send them home without treatment. They are ripping off the system by treating non-emergencies in the ER.

laceylady 04-11-2016 07:15 AM
We live south of 466A. My husband is disabled due to a brain hemorrhage. He also many other medical conditions. The ONLY hospital we go to is Ocala Regional Medical Center. Their current ER wait time is posted on an electronic billboard en route to the hospital. It seems to always be between 3 and 12 minutes. Their service is so above and beyond. They saved my hisband's life two years ago after I begged the EMTs NOT to take him to TVRH due to past experiences. This hospital takes 40 min. to drive to either on I-75 or 301. TVRH takes 30 min. from our house. Leesburg hospital is owned by the same people who own TVRH. Just sayin'. Ocala Regional is not just a major trauma hospital. We have gone to their ER three times so far.

JohnN 04-12-2016 11:49 AM
The Villages Hospital ER is horrible, we were there nearly 8 hours for 5 minutes of treatment, which yielded nothing. I'm glad it wasn't more serious. Never again.

photo1902 04-12-2016 12:00 PM
Quote:
Originally Posted by laceylady (Post 1211090)
We live south of 466A. My husband is disabled due to a brain hemorrhage. He also many other medical conditions. The ONLY hospital we go to is Ocala Regional Medical Center. Their current ER wait time is posted on an electronic billboard en route to the hospital. It seems to always be between 3 and 12 minutes. Their service is so above and beyond. They saved my hisband's life two years ago after I begged the EMTs NOT to take him to TVRH due to past experiences. This hospital takes 40 min. to drive to either on I-75 or 301. TVRH takes 30 min. from our house. Leesburg hospital is owned by the same people who own TVRH. Just sayin'. Ocala Regional is not just a major trauma hospital. We have gone to their ER three times so far.
Interesting when you look at the reviews of Ocala ER. Same complaints as TVRH, long wait times, understaffed, etc. I've seen this complaint all along the east coast (having traveled it many times). I have nothing but positive things to say about TVRH, having taken a parent there on 4 occasions. Their ICU is outstanding, and I could not be more pleased with the care my mom received.

kriley1211 04-14-2016 08:24 AM
Quote:
Originally Posted by snowbird22154 (Post 1198148)
Last night my neighbor came over and asked if I would drive her and her husband to the hospital as her husband was had been sick the last few days and suddenly he had experience severe chills, vomiting and wanted to take him to "Urgent Care" to help with the sudden unexplained severe problems.

After taking him to "Urgent Care" in the Villages Hospital and a few feet from the Emergency Room we were told that "Urgent Care" office closed at 7pm (we arrived at 7:10pm) and to please go to the Emergency room next door for assistance.

We then proceeded a few feet next door to the Emergency room around 7:15 and told to fill out "paperwork" all the while suffering sweats, chills and fever. We were told that a blood test would give results as to what might be the trouble and so we waited...and waited...and waited until around 12:30 which was about 5 hours from when we arrived.

After taking the couple back in the back for a blood test and waiting and waiting until another 4 1/2 hours had past we finally got the results and were told that the "techs" had gone home at 7pm and they were short handed and so 9 hours after arriving we were told he had a kidney infection and was given antibiotics and another hour to check results

We had talked to several people that had spent SEVERAL hours "waiting" to be helped and I cannot believe how long we waited and will NEVER go to "that" hospital as have been told MANY times that "Monroe" Hospital is the ONLY hospital that will give "quality" service and NOT make you wait 5+ hours WAITING on someone to help you then waiting another 4 hours to get test results

Think I'm being impatient? Try asking "anyone" that NEEDS immediate care and has attended "The Villages" Hospital Emergency Room and has to wait 5 1/2 hours before even being waited on and another 4 hours for a blood test !! :cus:
A few weeks ago, I was visiting friends in Scottsdale, AZ, when I became ill with an ear infection. A friend suggested that I try the CVS minute clinic nearby. I was soooooo pleased with their service. I ended up needing a second visit and will use the CVS minute clinic when possible. Their hours on 466 are until 7:30 pm, M-F, and until 5:30pm on Sat and Sun. The nice feature is that the patient signs in at a computer kiosk and is told how long until their appointment. My wait the second time was three hours, BUT, I ran errands and even went home to let my dogs out, because the computer generates a message telling me when to return for my appt. time.


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