Comcast is a Crook
 

Our December Comcast bill wax $95.77. Just got our January Bill, $122.89. These folks are crooks. Something has to be done to stop their unruly billing practices .

What does it include? Internet, cable, phone, cell? Did you sign up for a promotional offer for 1 or 2 years?

I just got our January bill which is just basic cable no extras, Comcast jacked it up a few bucks ... no big deal, but when I called billing and asked why I found that I was talking to someone overseas who couldn't give me a clear answer. Brighthouse here we come!!!

TV only. Signed up three years ago. Our original monthly bill was $79/month. Monthly bill has increased steadily but a $27 one month increase is absurd.

Love Bright House
 

We have Brighthouse and love them. Great Customer service.

If you don't like that bill, wait until you get your taxes and insurance bill!

I agree Comcast are crooks
 

We only had TV and Internet, no HBO etc. Within one year it went up $60 a month! Now we have Century Link and are having problems with our Majic Jack, it keeps cutting off. It never did that before with Comcast. Not sure what to do.

Call the corporate office. They will assign someone to assist you. We have had them since October when we moved in and have had to have our bill corrected each month.

I had a similar thing happen several years ago. It turned out that I had signed up for a promotion where I got some movies channels for free during for one year. At the end of that year, instead of turning off the movie channels, the simply continued billing me for them. when I called to complained, the deleted the movie channels and took the charge off my bill.

They are pretty slimy like that, but I don't know of any better service. A friend of mine up north switched over to Verizon Fios and hated it. I don't know much about Brighthouse, but would appreciate hearing from people on this forum who have it.

Brighthouse beats Concast anytime. They are accommodating and the service is excellent. Had them in Orlando and now here. They are a Time Warner company which I had in NY as well. $155 a month covers cable with DVR and phone and Internet. No premium channels but I don't miss them.

I was told our bill would be 109.00 this year. We are snowbirds. Two hours later I got an e mail saying it would be 165.00 per month. I have talked to three people at Comcast, can hardly understand what they are saying. The bottom line is that the price is going to be 165.oo. I don't even know what channels we have. They are a horrible company to deal with. As a seasonal imam not sure what options we have.

Had same issue with Comcast ~ TERRIBLE customer service and bill kept going up. Just switched to Brighthouse and loving it......have all the same services as we had with Comcast for a lot less $$$$

Brighthouse sounds great but
 

we can't get it here in Lake County....I'm also tired of contacting Comcast
every month....Every call, I threaten to go elsewhere, and they remove overbill and correct but it is annoying....But I'm relentless, I will win this war, period! Promotion or not!....One promotion is always replaced with another!

I couldn't agree more that Comcast is one of the worst companies I have ever dealt with. I signed up with their triple bundle promotion last year and almost every other month I am on the phone with them, which in itself is a nightmare, because of billing issues. They just add packages on at will and then you spend hours trying to get them to remove stuff you never wanted in the first place. It happens too frequently for it to be honest mistakes and it is never in your favor. I can't wait until next year when I can get rid of them. I wish I had the power to organize a few thousand Village households to cancel them until they get enough customer service reps to handle all the billing problems they cause and to lower their rates to acceptable levels. Wow, now I feel a little better.

Try this phone number for the corporate office - (215) 286-1700.
It is very tiring to call every month. We had Brighthouse for 25 years and rarely had a problem and when we did they fixed it promptly and courteously. Sadly, Bighthouse is not available where we live in The Villages.

Here are some local numbers.



Comcast
13011 County Road 101
Oxford, FL
(352) 398-0653



8130 CR 44
Leesburg, FL
(352) 234-8203


Comcast Xfinity Cable, Phone and Internet Service Center
Comcast Official Site: High-Speed Internet, Cable TV, and Phone Services Deals
Google+ page


8130 CR 44 Leg-A
Leesburg, FL
(352) 877-9986

The local office could never help us. We contacted the corporate office and within 24 hours someone from corporate who was based in Florida contacted us. He gave us his contact info. Now, if there is a problem we contact him directly. He really does make sure things get done correctly.

Right now, I'm up to, 226.85 a month for Comcast. Got it in 2008

Century Link and MagicJack
 

We have Century Link Prism and Magic Jack and don't have any dropped call issues. What I like about Prism is that I DON'T have a contract so I'm not tied to them if they raise their price. I signed-up last April and can cancel at any time but have no intention of doing so. (I save approximately $30 per month buy switching from DISH to Prism and they gave me a $100 gift card to do so.) I may just be lucky but think that overall, I presently have the best information system I've had in years.

P.S. I'm not a Century Link employee but in full disclosure, I do own their stock:)

We are moving in mid Feb and have not decided to go with Comcast or Brighthouse. Cyberlink is a definite NO. I believe that Comcast has the fastest internet which is very important to me. Currently we have Comcast internet and Dish Network TV but it is expensive that way!

Comcast vs Time Warner
 

I agree!!! I have Time Warner in Swimdawg North and I get so much more bang for my buck. Not only that, but T-W's customer service is soooo much better than Comcast.

I came on here several weeks ago asking about other services because I'm so disgusted with Comcast. The bottom line is that I guess the new companies aren't north of 466A yet.....and I'm in St. James.

I had Comcast come and take out one DVR and remove my phone landline. The serviceman took 2 1/2 hours and I felt "uncomfortable". He insisted on going in all my rooms which I thought was odd. I just wanted the Greatroom DVR removed and disconnect phone service.

It would have taken Time Warner 15 minutes at most to do what Mr. Comcast did in 2 1/2 hours. I tried to call Comcast to report what happened, but after being put on hold for more than an hour, I gave up.

Let me know when another good service comes to St. James!!!

comcast
 

do yourself a favor get brighthouse and piece of mind wish i could take brighthouse back to ma.when i leave.

Please let me know when Brighthouse is available north of 466A. I'm in!

ditto

You might want to check with Brighthouse. They are expanding into dofferent areas all the time.

Give them a call. You might be surprised where they serve in TV.

I agree that Brighthouse beats several other TV provider, we had it in Miami, FL. I can recommend this company.

I have Brighthouse internet and phone service. I dropped their cable TV for DIRECTV. The broadcast quality is very, very much better with DIRECTV and I'm paying the same as before. I have never seen television as clear as with DIRECTV. I'm satisfied with the Brighthouse services I have.

I've personally contacted Brighthouse and was told they are not in our Village of Lynnhaven. Given the posts I've seen, what Villages have a choice between Comcast and Brighthouse?

Beating Comcast
 

We are also seasonal and before we head north I take all their equipment back and cancel the service. When we return in fall we take their six month promotion, Currently paying $49.00 per mo. ( bill comes to $57.68) a month for basic T.V. This includes tax and all their garbage charges.

Other than a satellite dish or Comcast what is available between 466 and 466 A ?

Is ATT U Verse available and is it any good ?

I think we should be contacting the County commissioners as I think they award the contracts to the various companies and give some exclusive territories.

Thanks

Each of the cable and dish and phone providers utilize a method of billing that not even Einstein could have figured out . They have all been doing it for years .

This seems to be a situation in which some government over-site to impose rules which would require clear easy to follow consumer pricing . Even a bank could not get away with this type of deliberate pricing chicanery .
Perhaps a letter campaign directed to the offices of our State and Federal representatives might at least get some " pricing disclosure reform " on the table .

Ditto for me too!

My bill with Comcast jumped $26/mo after the first year too, with a basic pkg. I called and they lowered it, but may still switch to Brighthouse

Bingo!!!!

Comcast is a crook? Comcast, like any other large company has it's problems. The customer service is outsourced to a foreign company and that is frustrating; however calling them a "crook" is a little harsh.

:shrug:Geezzz, Jim, ya lost me on this one.
My bills from DirecTV and AT&T, for the cell phone,
couldn't be any clearer or less confusing.

Maybe I'm just lucky.

Equipment Charges!
 

We have Comcast and have had numerous billing problems. I don't know if anyone else has had this problem, but, they turned us in to a collection agency because they said we did not return their equipment when we moved from one house to another within TV. When in fact, we returned the box in June and I had a receipt to prove it. (We were not moving to the new house until August and headed north, hence the reason to return equipment for the two month span.) The collection agency was calling us on a DAILY basis...SEVERAL times a day. We were being charged $400 for the equipment. I tried on numerous occasions to make the collection agency understand that we did not owe the money, but they don't want to listen. I also tried numerous times to talk to someone at Comcast by calling the numbers they say to call. Soooooo frustrating! They would put me on hold for an hour, or, I would finally be able to talk to someone and then the call would drop.:rant-rave: Finally, I was able to speak to a very nice young lady in the Oxford office. She went over our bills with me and determined just as I did, we owed nothing! She then provided me with copies from the computer screen indicating a "0" balance. The next time the collection agency called I was also surprised to talk to another very nice lady. I explained my situation and told her I had copies from the Comcast office to prove I did not owe any money. She provided me with a fax number, which she told me she wasn't supposed to do, but she was interested in helping me. I wrote them a letter and faxed it along with the copies of the computer screens. Well, I never got another phone call from them. :BigApplause: I did receive a letter stating that our credit was not damaged by the above, but never an apology from Comcast for the mix-up.

Be sure to get a receipt when you return your equipment and hang on to it!

I had a similar problem when we left Comcast AZ and moved to TV! We had been with them for nealry 20 years, we owned our own cable modem, and when it was time to actually make the move, we returned all of their equiment.

When we got TV, did some research on prices and services, and decided to again go with Comcast. I still believe they offer a good product for internet, and Televesion, but agree that heir customer satisfaction has to be the worst of any company I have ever delt with. We started getting calls from "Comcast" (but were actually from a third party, but never identified as a collection agency) that we owed money for a cable modem that was not returned. We NEVER rented one from them, and our bills showed "customer owned modem" right on them. It took several weeks of calls to finally get it resolved. But it was finally resolved.

Now a new problem...I'll start a new thread as it is not billing related.

they tried doing that to my son and his room mate at college. I received a bill for unreturned equipment. They had provided a mailing box for the college students to send back the equipment and of course, the kids didn't realize they should have got a ups receipt. Luckily, they called and it was ok, but I wonder if they didn't just do that across the board hoping some parent would just pay the bill...because it was sent to this address as my son's home address. I am not a fan of Comcast at all. Plan to keep it until the inevitable price increase then reassess.