Help needed with Comcast
 

I need a reality check please! Our house is south of 466A and when we built the house, we contracted with Brighthouse for cable, Internet, and phone service. I have no issues with Brighthouse service but I have comcast in MD and want to switch service to comcast in FL (at least I'd understand the remote). I've called Comcast at least 5 times, I've signed up for service via their website, and I just called to confirm installation for this coming Thursday to be told that they cancelled the installation order because I have to walk in to the Leesburg location, show them the deed to our house to prove it's ours, and then they can provide service! Is this really what is takes to get Comcast service in TV? Does anyone have a better way to get installation? I'm at a loss! Thanks for the help!

Had Comcast in my home in VA. When we purchased down here several years ago had it setup with basic for renters, Actulaly went thru the villages, They have a specail group that handels new installs for home owners never talked to comcast directly for orignal install. They took care of appt as well.
Now that we are here for good we called Comcast to upgrade service to X1 and change phone number. No problem doing either task. Check with the villages offices they may have a better number for you to call. I just do not have it handy at the moment.

We had Comcast and when we moved to FL, all we had to do was call and set up an appointment. That's with both houses that we have had. If I were you, I would call Comcast back and not tell them that you had tried before. Just act like it's your first call and you want to get service in the new home. Never heard anything about having to go to the Leesburg office to prove anything.

If I were you, I would think twice about switching. I live just north of 466A and wish Brighthouse was in my area. I had them when I lived in Wesley Chapel, FL and loved their service. Comcast, not so much!!!!!!!!!

My Son works for comcast. I will run this by him. He lives in jacksonville. Maybe he could help.

If you are having this much trouble trying to be a Comcast customer can you imagine the customer service you will receive after they have you locked up? Get a different provider! Comcast's service is terrible!

When I moved in, a short 2-1/2 weeks ago now, I got a letter from ClearLink Communication LLC who said they are the installation service for Comcast in TV. Their contact information is 800-726-6592 or 352-751-3547. There is an install charge for internet and TV - since I haven't had Comcast in the past not sure if more or less than what Comcast itself would charge. But their response was great, set up an appt which they kept on time, everything worked when they left and even though I still haven't figured out the Comcast remote, I'm happy with the service and especially the internet speed.

I'll do you one better.

When my mom died earlier this month Comcast demanded I bring them a death certificate to terminate service to her house.

with out a doubt Comcast is the worst company, by far, that I have ever had to deal with. That being said I like the product but get psychically sick if I have to contact them with a problem. I have to pay an extra $5 per month so they will service their equipment otherwise they charge you to send out a technician.....

We have Comcast in TN (our only choice) and hate it. At the Villages we went with Brighthouse and love it. Learn the remote and enjoy Brighthouse!

Couldn't agree more with tnlakepanda. Learn the remote. You are lucky in that you don't have to go with Comcast. I have written a few times on here about Comcast. I look forward to next week when we do our partial move to the Village of Lake Deaton. and have Brighthouse. It has already been easier working with Lysander who is the personal rep for them. If you change, make sure every piece of equipment you have that belongs to Comcast is accounted for when you turn it in and you have a receipt for it. I fought for nearly a year over a $30.00 router they said I had from our move from CO to IL., all the while paying a $200+ bill. Why would I do that? As I've said before, I could write a book on Comcast. Every time we moved from one state to the next we started over as a new customer with them. Can you imagine the Comcast nightmares I have been through. I literally feel sick when I have to call them. I don't think they make you start over anymore though, but still. Again, I would welcome the change even if it means a new remote. I have Brighthouse coming out next week. I worked with Lysander over the phone and I haven't even signed a piece of paper. I just can't wait. Too bad I still have to deal with Comcast here in Illinois until we retire next year and move to a TV full-time. Best of luck to you in whatever your decision is.

Everyone, thank you so much for your replies - greatly appreciated. Alanmcdonald, I am so sorry they put you through that process. I want the Villages channels as well which I believe are only with Comcast -- that's actually the driver of the change. And the remote but if it were not for TV channels, I would spend the time trying to learn the Brighthouse remote based on everyone's feedback. Like all of you who have or had Comcast service, I get a lump in the pit of my stomach when I have to call them. Thanks everyone!

I was under the impression that Comcast was NOT available south of 466A. If that is true, then you may have to go with either Brighthouse, Dish, or DirectTV. If that is the case, I would say to count yourself lucky. We live just north of 466 and are "stuck" with Comcast until I figure out a way to get high speed internet in some other manner.

We are south of 466A and have Comcast.

Been dealing with Comcast the last 3 days, about no Internet Service. First two calls, I talked to a representative from the Phillipines. Yesterday (3rd call) talked with a Rep from Columbia. Everything is done out of country. Went to Leesburg yesterday, to get a new modem, and asked the girl for a phone number to call locally, and she said there is only one number, and your connected to someone, outside the country.Yuk!!

Comcast is a joke and over prices. Stay with Brighthouse

I too have dealt with someone from the Philippines. It was during our move from CO to IL. I was trying to get service here...remember we always had to start over with our moves and Comcast? She told me I could keep the same area code for our phone. I told her she was probably wrong. Another 5-minute hold and she came back on and read her scripted apology that I could not. I knew that. Just one of many....

If you want to stay with Comcast, here is the email address for the local rep: Debbie_Brainard@cable.comcast.com

She is nice to deal with, but I eventually got so fed up with Comcast that I changed to BrightHouse several months ago. A great decision.

have comcast due to no brighthouse put account on vaca, they vacationed the TV but not the internet..been fighting with them since may...i hate comcast

If I were you, I would stick with Brighthouse Communications (top rated in a 'leading consumer magazine). We live south of 466 and can only get Comcast. I too wanted to switch off Comcast up in VT and have it turned on down in TV. I even went as far as to contact (by letter) the VP of customer service and in short, Comcast is regional and has yet to have a program like that. We have friends that absolutely love Brighthouse. I think it's a big mistake if you switched....but do you actually have a choice between Comcast and Brighthouse south of 466A ???

At one point in time (11/2012), this person's name and number were given (thanks to the the POA for printing this info) for any Villager to call if having trouble with Comcast. I don't know if it's still current, but you could give it a try.

Ms. Debbie Brainard, Area VP for Operations
Debbie_Brainard@cable.comcast.com
904-256-1800

not a day goes by that I don't curse Comcast. liked Brighthouses DVR better, on demand better.....wish they were where I lieved

We have had Comcast for over 15 years...in Texas, Geogrgia and now in Florida. Yes, sometimes the customer service calls can be frustrating but our service for Internet, TV and phone have always been elecellent. We moved here 2 years ago and Clearlink installed our service for a Comcast...easyPeasy. Yes, call Clearlink. You should not be having this trouble. Before being full time residents here we had our service switched back and forth between here and Georgia. No problems.

I was previously told that Comcast is not available below 466A. They did not get approval for that area. That is why Brighthouse is only available below 466A in the Villages.

Sorry, but not true. I think you have mistaken something, as I have Comcast and I am south of 466A.

Brighthouse, on the other hand is not available NORTH of 466A.

Yes, actually a choice between Comcast, Brighthouse and Century Link, plus the sat providers: (Dish, Direct TV)

Comcast is available, although when we first moved in they said they did not provide service in our zip (32163). I should have gone with BrightHouse then, rather than wait 2 years.

If you read these closely Comcast comes in at the bottom, over and over. They just don't care and are just taking advantage of their customer base.

Worse Company in World
 

I recently told my daughter that if I ever have a heart attack or stroke, check my phone records to be sure I wasn't talking to Comcast and if I was, try to sue them. I hate that company, I hate their stupid, incompetent reps, I hate to get my bill each month because I know they will somehow add a charge. Wish there was a way for all of us to get together and get rid of Comcast.

Worst company I have ever dealt with...never return calls, service not installed, charged for services not receiving. Worst customer service ever.
Do not use this company...the villages should not broadcast from this carrier.

I was double billed for MLB add on- ( it is baseball, $199 for entire season) I called last Friday.. talked to Philippines - she put in a ticket and said I would get call back from Tech to correct.. I called back on Tues this wk.. still no callback..Today I took bill into office on 441- she can't correct but accepted payment less the $199 double charge. but could not correct nor tell me how much to deduct for extra taxes.. I wonder if I will EVER get a call back .. can't wait to see my next bill. Hopefully, it will not scare me as much as this months.
their customer service is so so so SO bad..

As of noon today I am officially an x-Comcast customer. Only had the service for a little over 2 months and had nothing but problems. Had I kept the service I would have been on my third receiver. Each time they needed to replace the box they wanted to charge me a $39.95 tech service fee. Told them I could not afford to pay for their crappy equipment. Took 15 minutes on the phone before they finally agreed to terminate my service. Tomorrow I plan to drive to their office in Summerfield to personally return all their equipment only because I do not trust them to properly credit my account. Life is too short to put up with their poor customer service.

Do yourself a HUGE favor and stick with Brighthouse. We have Comcast up north and Comcast in TV and, trust me, they do not care if you have two accounts as their excuse is that 'it's regional.' I wanted to turn off service up north and turn it on down south and vice-versa but Comcast does not do that. I went as far as to write to the VP of Customer Care in Philly and their best solution was to participate in a seasonal program which we do in both places now. So now, when my seasonal is up in both places, I call them to get a 'promotional' deal.

Call Debbie Brainard @ Comcast I am sure she can help. If you do not get her leave a message with your problem and she will get back to you. Wonderful service!!! Debbie Brainard 904-256-1800

shelly, you're not hearing what is being said, if you like outages, poor service that comes many days after the problem starts, unresponsive customer service then go with comcast, the daily sun newspaper covers the same info you would get on the villages tv station as does the radio station. it is not worth the hassle to deal with comcast. I thought your first call to them would have given you a strong taste of whats to come with them!

I find it amazing that these issues are still,popping up and it is so bad a vp from comcast has chosen to give her number out. I'm sure she is more than aware of her company's disgusting reputation but as of yet nothing is being done about it. She must just be in charge of damage control. Their philosophy has not changed obviously. It pays to be a monopoly. The villages should be demanding a good hard look at the franchise agreement with these cable companies regarding this very poor and ongoing problem. That is the only thing that will get their attention!

I wonder if The Villages has a consumer advocate? An advocate can centralize the unity that The Villages already has. Maybe also centralize petitions, protests, boycotts, etc.

I had one online chat with Comcast that lasted over two hours, the person was so stupid it was funny. I saved the transcript.

Comcast problems
 

If you ever have a problems with comcast over a billing or service issue file a complaint with the state public service commision. Not only will you problem be remidied the same day but also without the run around and BS of dealing with their incompetent customer service employees. I had a problem with them as a snow bird and them messing up my billing for months each winter, two years straight. After the second identical episode the manager (you deal with a manager of public service complaints with in an hour of your complaint) the manager gave me a $50 a month discount for my troubles. When I asked for how long he said "from now on". It lasted about 9 months until I moved down here perminately. File a complaint wait about an hour or so, a manager will call you and reslove your problem right away!

We call it Comcrap!

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