COMCAST - Hall of Shame
 

No surprise that Comcast has come in number two as the worst company in Customer Service in the country. Don't you wish the execs in their beautiful ivory tower in Philadelphia could read some of these posts. Those arrogant dogs are always the highest paid execs in the Philly area. Why? Because they higher cheap labor who are so incompetent that it makes me ill. The customer who managed to tape a conversation when they wanted to cancel their service only had to endure 20 minutes of aggravation. A top exec, Brian Roberts, is now apologizing and promising better service. Like he didn't know that they are the worst company in the world. He's too busy acquiring other companies to give a hoot about us. I hate Comcast and my stomach turns every month when I have to get them to correct my bill. I am south of 466A and will look into Brighthouse as soon as I return in September. People are correct when they say to hold onto your receipts for any of their equipment that gets returned. I've been trying since May 16, when one of their knuckleheads signed for a returned modem, to get the billing dept to remove it from my bill. I wish there was a way to organize all the people in The Villages and in one fell swoop tell Comcast that we can't endure any longer the stress incurred when dealing with their "Customer Non-service". Did I say I hate Comcast.

That' unkind to dogs. They are much better than anyone in Comcast! Weasels or rats would be better names for them. Cockroaches, maybe...

I couldn't stand them any longer so I went with DirecTV. So far so good with them but I haven't had any problems yet or a need to call them.

The only time I have EVER seen Sweetie that mad was when he was on the phone to a Comcast person.

Me too, except for the time our teenaged son snuck out with the car keys and did donuts in the high school parking lot...

They are beyond incompetent. We are north for the summer and I put my service on vacation status, which they confirmed by email. Lo and behold, I get a bill for full service in June. I then spend hours on the phone with them where they deny I put it on vacation status. I tell them I have the email confirmation. They then tell me that I have to print out a copy and take it to one of their offices. I tell them we are in Ohio and there are no Comcast offices in the area, how about if I just forward the email to them. I get put on hold for fifteen minutes and she comes back on and tells me that they do not have email!!!! She then says they will trust me when I say I have the confirmation. Three days and seven calls for that!

Well once again you all have saved me some stress by steering me away from Comcast. We will be closing on our home July 25th and even though I had received a call from Comcast we have decided to go with Bright Light. Lysander was very helpful and send me an e-mail with all their information and had it sent while we were talking on the phone. Now I just have to decide what package to choose. Thank you all for all the helpful hunts to a newbie.

You will not be disappointed. Good choice. We have had them before on Anna Maria Island and would have them in a heartbeat if they were north of 466A.

Comcast customer service...did you say service???
 

But how do you really feel? I couldn't agree with you more. Short story. Had a computer problem with virus that bypassed Norton Security. Called Comcast, got switched to another rep in Comcast who told me to call Microsoft. I mentioned that Microsoft would charge me. He said 'mention Comcast (and I would get a good seat???). Called Microsoft, metioned Comcast, $99 please say Mr. Microsoft. Up yours Mr. Microsoft (not really) took a few hours and solved my own problem. By the way, Comcast wanted me to take their survey. They NEVER called me back. Customer Service.

We gave up cable TV mostly because of their high rates and ridiculous customer service. Miss some channels but not enough to resubscribe.

this attitude by any company is what germinates when there is no suitable/comparable competition. And their position is protected by law.

If it was not for the fact that satellite reception is interupted by weather I would switch in a minute. I know all the statistics of down time which on an individual basis are meaningless. When you need the communication capability the most is when it is interupted. During prolonged raining, hurricane, tropical storm outer or inner bands that can go on for days IS a problem (for me) in FL.

Brighthouse ROCKS!!!!
Great customer service, with actual caring human beings answering the phones
And Lysander is a credit to their quality.

Strange that all of the usual people blast Comcast.

Those of us that are happy with Comcast do not want to waste our time typing notes to defend them.

OOPS, I just did.

Z

Unfortunately, DirecTV doesn't have viable internet service, so we have to have that through comcast. However, that results in few to no service calls.

DirecTV goes out for a few minutes in a really bad storm, but comes back on quickly. In the over-a-decade that we've had it, it's gone out less than Comcast cable that we had at our second home. And their customer service is reliable.

What makes you think that cable wouldn't go out in a hurricane or tornado or horrible storm? Maybe you have been in one and Comcast rode through it. TV would be the last thing I would worry about in a storm. I guess we would rely on our AT&T cellular iPad for communication if Comcast internet went out. As long as there were electricity to keep it charged, and our laptops on Comcast as well.

Both of you?

Not sure what "usual people" are, but there is no way that you ever had a billing problem and in the same breath be able to say that you are happy with them. I have never in a year and a half been able to solve any issue with them in a single phone call and those calls can last for an hour or more. I could never be happy with such indifference and incompetence. And did you forget that they were selected number 2 in the country for worst customer service. Do you think I'm making this up?

I have had a couple of problems with Comcast but they were solved in an orderly fashion. I am very happy with their service.

Z

We just switched from DirecTV to Comcast. We were customers for over 15 years with DirecTV and stayed because of the NFL Ticket. Our service was okay but the prices kept increasing.

We have been Comcast Internet customers for about five years and have no complaints. So far, I love the cable for my television. I have no problems and really am glad we switched to Comcast. The two year locked in price for cable and Internet is about half what I was paying for DirecTV and Internet.

For your internet service, why not go with a Mi-Fi from AT&T or Verizon?
We have the AT&T one...just love it.

Thanks for the suggestion. We are investigating that. We're trying to figure out what our monthly usage is on Comcast to compare prices. right now we pay $75/mo. for Comcast Cable (no bundle). Seems high. It was $60 when we started in 2012.

Moved to TV in 2007 and had Dish Network installed because of increasing costs of Comcast. Dish was a disaster due to lost signal in T'storms, unfulfilled DVR service promotions and poor customer service. Went back to Comcast within 4 months. Of course, service costs increased each year. Suddenly, the additional HD outlet that had been included in our package was going to be charged at $17.95 per month. Century Link Prism then became available in our village and we dumped Comcast. Since Comcast was the only provider of T.V., phone and internet service we were trapped with them. Now others have all three services and I believe consumers are leaving them in droves. Customer Service reps. wouldn't take the hint from many of us that once other providers could offer all three services Comcast would be dumped. So far (since April) we have had few problems; the most common is a temporary scrambling of the television signal when lightning strikes nearby. They have a good promotion for new customers lasting 2 years. Of course I expect the costs to rise after those 2 years.

The really sad part is they don't care what you, me ,or anyone else thinks about their pathetic company. If everyone in the Villages cancelled their Comcast subscription they would not even blink an eye.

Century Link Prism works best, I understand, if you have fiber optic to the house. What about older homes that just have a thin copper phone wire to the house...dies Prism work OK or will they run fiber optic to your house?

I believe Prism is a so-called IPTV offering. A minimum amount of bandwidth to your house is required. For homes that have a copper connection, usually the bandwidth drops off as you move away from the nearest switching station. In my old town, the maximum distance was about 3000 feet. For homes with fiber, distance isn't an issue. The best thing to do is call CenturyLink and ask if they can provide you service.

Comcast , for me, has always been easy to deal with. From my experience they have listened and they ave responded.

It is true that they are growing leaps and bounds and that has caused them such disruptions. I am not happy that they charge me rent to use their equipment. I am not happy that they dismantled fast forward on their TV On Demand Shows. I am not happy that they first offer to rent you new releases when the reason Premium channels were introduced was for that very purpose.
But i understand the TV portion of their business is a loser and highly competitive

One poster commented that the Executives in Philly could care less and he is correct. However in any corporation those people who work in the Ivory towers are so far away from their consumers and so into their five years plans they will never notice unless subscriptions tumble and profits fall. Its the way it is

And The Answer Is....
 

:BigApplause::BigApplause:

Comcast
 

....

Where are They?
 

Where are our Government reps when it comes to the disgraceful conduct of Comcast. Where are they in representing us to prevent our being subjected to abuse regarding the terrible behavior of Comcast. Why are they, in some cases able to get protection from the Gov't while abusing the Citizens? Why are we not holding the Representitives accountable for the behavior of Comcast who is reaping the harvest of the anti citizen activities. When we allow the Rep's to get away with this it could be asserted that we deserve what we are getting. :police:

There was a bit of a hullabaloo last week because of a recorded conversation between Comcast and a customer who was trying to cancel their service.

A response from Comcast's COO is here.

I emailed Debbie Br? - ( her name & # are on another thread).. with my billing problem.. email returned within 15 mins.. in less then an hour I rec'v call back from supervisor in billing- Tara Williams.. problem solved.. she indicated my numerous calls to customer service will be pulled and reviewed..I have never had a problem with my comcast service , this was a billing error for $199 - I was charged twice for adding MLB.. their Reps on the phone are all outsourced and there is the problem. Debbie followed up with 2 more emails..

Why does it take a Vice President to solve a simple billing issue? This company has proved time and again their total disregard for good service. They should have pet Dalmatians to help them chase the many fires they create. Their franchise should be pulled and the PSC flooded
with each and every complaint.

I, too, emailed Debbie Brainhard after several attempts to get Comcast to stop charging me for a modem I own. The next day I received a call from an agent advising the modem charges were stopped and credit will be given for prior rental charges. Lets hope this is the end of this saga.

Never going to happen. Too many Comcast haters.

Z

I would love to be able to love Comcast....started out with very open mind.....if you have had excellent service without any problems, consider yourself lucky

I truly believe it is a regional management issue. I had great service from them both in Philly and Ft Laud. Here it was horrible from beginning to end. I can't say much good about century link either and I only have them for internet. Dish has been very good to me so far.

In that case just call me "Lucky".

Z

I'm a little bit off topic here, but I want to set my Comcast DVR for TCM's 24-hour salute to James Garner movies tomorrow (Monday, July 28). Here it is 8:00pm Sunday night and their program guide has not yet been updated to TCM's schedule change in my area near Sea Breeze north of 466A. Frustrating!
http://touch.orlandosentinel.com/#se.../p2p-80862126/