publix manager gets thanksgiving turkey award
 

Today my wife felt the holidays spirit and after doing her groceries at publix in Southern Trace she went back in and filled a cart with turkeys to give to the less fortunate when she got to the register before she could pay the bill the manager named Tim came up and in a very demeaning voice informed her she could not get them at the advertised price and would have tp pay an additional 50 cents per pound she explained she intended to give them away this made no difference to Tim my wife agreed she would have no problem paying the additional fee at which time acting immature he grabbed the cart from her hands and said they would all have to be re weighed . She asked for his name to report him to upper management and told him he could keep the turkeys she would shop elsewhere This attracted the attention of at least 7 other shoppers whom all told her they were appalled by his behavior . She did go to another store and 20 family's will have turkey on her she also called upper management to inform them of his inappropriate behavior. If you feel the same take time to let Tim manager at Southern Trace Publix know what a turkey he was

God bless you and you wife for your kindness and caring. Happy Thanksgiving to you and those blessed by your spirit.

You wife did the right thing by notifying upper management. The store's manager needs some additional training, or worse.

He did nothing wrong other than enforce store policy. Publix has tightened the rules on coupons and specials. I sure he was frustrated and your wife was just the straw that broke the camels back.

What was the reason for her having to pay an extra $.50 per pound?

.
Brett,

It was nice of your wife to think of those who may not be able to
afford a Turkey this Holiday. :ho:

After loading 20 Turkeys in that cart she may need the services of a Chiropractor.

I know of a Chiropractic office that is only a quarter of a mile from that Southern Trace Publix. :)

Two Chiropractors available there. I heard the "younger" one is good.

The OLD guy is pretty good also. :wave:

Agreed.

Ad flyer and sale sign on case both state a limit of 2 per customer at sale price.

As told by OP ...."Tim" could have handled it a bit more professionally.

No one really knows how "Tim" handled it. Only hearing one side of the story from an angry person. If the ad stated 2 to a customer, then it is 2 to a customer. Why should "Tim" care one way or another what she is going to do with them? Glad you felt the holiday spirit that day, but I would say Publix feels it all year. Believe they donated more than 50 million to United way last year. And know I don't work at Publix. I shop at Winn Dixie.

Turkeys at 59 cents per pound is a "loss leader" for the store, and a way to show their appreciation to loyal customers at Thanksgiving. Hogging specials is rude, greedy and illegal, and the reason the Publix ad clearly stated "Limit 2 turkeys at .59/lb.; additional turkeys at $1.09/lb." We do all our shopping at Southern Trace Publix and have dealt with store management, including Tim, many times, and have always been treated fairly. To a person, they have been professional and kind. I further suggest that if your wife really had a charitable reason for clearing the shelves of product, the additional 50 cents per pound would not have deterred her from doing so. I would love to have been there at the time, to witness the exchange, rather than hear only your wife's version.

OMG, I'm buying my bird at Winn Dixie.

Public's can stuff it!

If you read the post she was willing to pay the extra charge; however, the manager was angry he would have to re-price the turkeys. Like they say no good turn goes unpunished. Blessing to your family this holiday season and for paying it forward.

Tim should have seen this as an opportunity for free publicity of good will. He should have taken the picture with the op and the filled cart, explain why he can't do that for everyone and every volunteer group but appreciates the spirit and good intentions of the donation.
But who thinks that fast?

So very true!!!

I say lets give the manager the benefit of the doubt. May be he was out of line we don't
know what was or was not said or how

FYI ...... just saw turkeys on sale at WallyWorld for .58 per pound, with no limit.

"Hogging specials is rude, greedy and illegal"

I would be extremely interested in seeing the statute that makes it "illegal"

Maybe a better way to do this would be to go to the manager first and tell him you want to buy 20 turkeys to give away for Thanksgiving, and then ask how to go about doing that.

Great turn of words!

I'm missing something. If the ad stated the sale price for 2 and regular price for quantities over 2, why didn't the cashier ring them up correctly in the first place?

Idle curiosity, but what kind of incidents would impel you to speak to store management "many, many" times? I've been shopping at Publix for years and have never once needed a manager.

having worked in retail a lot during my various times of life I probably emphasize with the manager. it's one of the busiest times of the year for the store....he's probably got a million things to do, it's clearly marked there's a limit on the number that can be bought, and then the thought of having to stop everything to re-price all those turkeys probably hit a nerve....of course, the customer should always be treated with respect and you should respond politely at all times....but in practice, it can be hard sometimes. as someone said, contacting them beforehand could have prevented it and the store may have considered giving the discount price.

You are right and I stand corrected in my use of that word...I guess what I should have said was "rude, greedy, unethical and reprehensible". Still, this is certainly a "he said, she said" situation, but we have the benefit of only the "she said" here.

Yep. There are 50 shades of gravy in this one. That's for sure.

You would have to go to the original post to understand what's being said. The cashier obviously did ring up the merchandise correctly, however the customer wanted more than the allowed number of turkeys at the special price. Simple. And if you shop at Publix often, you will find that the managers are always available when you have questions about certain items or about their product mix in general. We have found them to be accommodating and gracious in their service to us. That's all. Please don't read more into this than necessary.

Solution would be buy two at a time. Could either go and buy two and buy and take to car or cashier could have rung up two at time. It was for charity, but maybe not his favorite food kitchen.

I wouldn't be happy if treated like this. I would want to debrief. There often are many reasons for less than professional behavior, we all know that. If we hear it again and again about someone it is a warning.

No one knows exactly what happened at the checkout, not even the first time poster Brett. Facts get skewed as time goes on. As for my opinion on being generous, and sharing my or your good fortune with the less than fortunate... yes by all means do so. There are hundreds of outlets for donating for thousands of causes. Many organizations take donations for holiday meals, Christmas gifts for the needy, etc. That being said, claiming to have a sudden spiritual enlightening at the local grocery seems to me to be disingenuous. And the fact that the OP named the store and identified the asst. manager by name is troubling to me. I have seen threads closed on ToTv for posters being too personal to members who for most part unknown to viewers and who are using fictitious monikers. I believe this website was remiss in not closing this thread immediately. Personal attacks on real people, with real jobs, with real families to feed from anonymous people I find quite repulsive. And to think there are some that join in and blindly agree with the OP with zero facts is comical, actually pathetic.

Well said.

:pepper2: Amen! Well said!

A simple solution.

:agree: Then the manager could have told her she could buy two at $.59 a pound and 18 more at $1.09 a pound like the ad said. Oh, wait a minute, that is what he told her! Nevermind.

Story sounds "fishy". How do you fit 20 Turkey's in a shopping cart? Given each weighs about 15lb, how would she push a 300lb cart?

Maybe the cart was like Santa's bag.

:coolsmiley:

exactly.........and if they did talk with the management first, maybe publix would have helped with other donations......you never know......

but again it just might have been a spur of the moment idea....that went horribly bad...

I agree. She would need a chiropractor after a work out like that.

:bigbow:it's SO wonderful that your wife wanted to give Thanksgiving to those who cannot afford it.

BUT (yep) she would have been better off to have notified the Publix manager to help her before she got to the checkout. Publix stores are very good at helping the needy and supporting anyone who is. Their food drives are tremendous! If you donate money, they can buy double, triple and sometimes more food with that money.

I am sorry she had a bad experience.....

I hope everyone has a wonderful Thanksgiving!