Anyone else having problems with Comcast
 

Cable continuing to cut out this evening. Anyone else experiencing problems?

We are OK in Hillsborough.

Our main TV is ok, but both last nite and tonite we have had to reboot the lanai and bedroom TV.. they won't change channel unless we unplug box and reset.. annoying. I will notify comcast once I get my courage to call their customer service... they need a record of this ..

I switched to BrightHouse about 6 months ago. No problems, no unexpected fee increases and great TV.

We are in Virginia Trace. It has been intermittent for past two hours. Sometimes off for 3-4 minutes at a time.

Our picture freezes for a few seconds several times an hour and then refreshes. Started happening Saturday and they said they had a problem. TV came back but now have intermittent problems.

last week the higher stations were totally off for over two hours....still goes off just for a few seconds now and then...

Comcast
 

I recently had experience with Comcast customer service regarding my 93 year old Aunt who lives over in Citrus County. Comcast is really bad. I don't see how they make it. Worst customer service that I have ever seen. I got my Aunt hooked up with Brighthouse. I just bought a CYV in The Villages. I will not be using Comcast.

Our TV's have been freezing up for the past few days, but it seems mostly at night. It is annoying when watching a show and it freezes just at the part of the show you wanted to hear. I think the X1 platform still has a lot of bugs to work out. If I have time I will call them and try to get a credit for that.

Direct TV
 

Direct TV keeps getting knocks that they have outage when it storms. We changed from Comcast to Direct TV about 18 months ago and I think we had 2 outages for about 1 minute each in all this time. That beats the heck out of Comcast. We had Comcast for years and finally gave up and went to Direct TV. The picture is much better, it is much cheaper, we can record in any room (have 4) and play back in any room. We do have a regret. That is that we did not change over years earlier. It is a little pain to make the change but very very well worth it.:popcorn:

Leaving Comcast the worst
 

I'm leaving Comcast the worst ever. After months of trying to straighten bill I gave up and decided to just pay. Even the late fee! Then they posted the payment on my Illinois account, which is on vacation hold. Illinois and Florida Comcast are different companies, they do not correspond to each other They could not transfer the monies. Then they proceeded to shut off service. The only way to activate was to pay with credit card,if you talk to someone "they will increase the charges" then they are charging me for reactivation. In the meantime the IL Comcast will send me a refund check that will take 6-8 weeks.

I am changing service don't no where yet but definitely not Comcast. The worst ever.

BTW, a suggestion, anytime you speak to Comcast,have them email what they promise. They have very short memories. And do not use the Comcast suffix on your email address, they then got you.

Also, if you do use Comcast, you do not need to sign a commitment contract, Thank goodness I did not, I would be paying the breaking a contract penalty in addition to all the aggravation. Or maybe this will be another case of short memory on their part.

I wish Brighthouse went north of 466A. Any suggestions?

comcast cut out on me when I was using the phone. internet stopped, thus the phone. It happens fairly frequently. I have to unplug router and reboot.

Our experiences have been similar to others for about a week now...intermittent freezes, some short delays, etc but returns to normal quickly, other than a prolonged problem a few days ago when it lasted several hours. Unfortunately this Op's original question has turned into another Comcast bashing which makes it harder to see if there is a broader problem with signal interruption in recent days. Comcast told me on Wednesday that they did not show any reported issues but would log my report and track others. Those that are Comcast haters, please use other posts to express your anger and stick to the question at hand so we can get Comcast to fix this problem. Thanks.

Good luck. Have Comcast triple play. Many problems with internet and phone that have plagued us for months. Even wrote letter to Comcast VP about problems. Sadly cable does not have enough competition to make them earn their revenues. Our TV has worked ok except for one time when service was shut off for no particular reason. Interested in knowing what people think of Century Link for cable and phone.

Comcst Price Increase!
 

:cus:Along with the really bad service, I noticed a $12 increase on my bill received in the mail yesterday...!!!! Always something hidden on that statement!!:yuck:

We have Century Link for internet only via fiber to the house. We are pretty happy with them. We are south of 466A. I would recommend them without hesitation.

Not other than those greedy so-and-sos passing on another $ 10 increase this month.

To answer the OP's only question yes me too

dslreports.com
 

I have a 24 hour-a-day line monitor measuring pings on my Comcast isp. Looks like Thursday was somewhat of a glitchy day for Comcast.

Comcast has the worst customer service of them all

I finally did it , I dumped Comcast after 11 years of nothing but frustration .....I went with Centurylink for all services and I've never been happier ..........fabulous picture (true HD ) internet speed of constant 32 to
40 mgs. .........20% more channels ,,,,,,,,,,should have done this years ago...

a happy fumar :coolsmiley:

Brighthouse has been very good to us....smile.

Haven't had problems with the tv, although I don't watch it that much. I have been unable to access my email for 3 days now.

thanks for post

After five years of frustration with Comcast tv, we switched to DTV and we love it.

I kept Comcast for broadband and am continually frustrated with the service. On a mission to find another ISP!

That's good to hear Fumar....I have to do my annual battle with Comcast next week when my "promotion" expires. If they don't offer me equal or lesser cost for same package, I will go elsewhere...either DTV or Century Link. I have had Comcast here and in MD for close to 30 years and it's never been a pleasant experience dealing with their customer service. I dread making that call. Products are decent, though I think their HD picture quality is so so, but customer service stinks.

I have spent over 5 hours trying to get Comcast to honor the contract agreement that I made with them in Nov. I was to have the same rate for the next 2 years, the price would not change, IF I agreed to the 2 years. I said yes. The very next bill had a $26.55 increase. I even have the transcript in writing with the offer!

Spent another 1.5 hours trying to get that fixed, they said whoever made that deal with me should NOT have done that and would not honor it the deal. BUT said I could NOT cancel the 2 year contract.

HA! Watch me. I am done with Comcast. Since 2010, my rates went from the $99 "New Customer Deal" to over $210.00 a month for EXACTLY the same service. I have not added anything to our service!

I really would be interested in Bright House from everything I have read on here, but they do not have service above 466. So who is the best and most reasonable priced service for those above 466?

No internet service for the past 12 hours with Comcast.
Since we have VOIP phone service, we didn't have a phone either.
We spent an hour on our cell phone getting the internet service turned back on -- no excuse offered by Comcast.
I am done with Comcast and looking for the best alternative for TV/internet.

We watch lots of free on demand movies and Comcast gave us a selection of probably over a 100 and Century Link gave us 9. Add to that that Century Link usually about once a week lost the picture and we had to call,and go thru the routine to restore it. I've gone back to Comcast and am so far happy.

Comcast the Taliban of TV

Yes, Comcast has been cutting out, freezing, etc. I thought maybe it was just a news station problem....

It's a tough decision. I keep thinking nothing could be worse than Comcast, and then I see Shimpy's post.

I've had both. Comcast a little bit better on cable, a LOT better on internet speed. If you're a novice internet person, century link is probably fine for you.

After reading all the threads over all the years regarding Comcast, I knew I wanted something different. We got Brighthouse. We love it. So to answer the OP's question: Nope, no problem here. No problem at all.

How does price compare? Does Century Link tend to lose the picture a lot?
Comcast has been pixillating a lot lately. Is that even a word?

That's definitely a word, lol. pixelating can be caused by a variety of reasons, not all the carriers fault. If I'm on an HD channel and experience it, I switch to the non HD channel, and a lot of times it's fine. Truth be known, most people, to the naked eye, could not differentiate between HD and non HD. Test it for yourself, blindly.

If you can't tell the difference between HD and non HD (720 pics to 1080 pics ) then I'm sure you'll be happy with Comcast.....

20/20 Fumar

I have Century Link internet with 40 Mbps download/20 Mbps upload and 100 Mbps download is available. Apparently 1000 Mbps download is also available but it may take a few phone calls to make it happen. These are hardly speeds for novices but they also have slower speeds. Fiber optics to the house.

Are you EVER going to expand up further North in the Villages area? Please say yes.

I am above 466 and would LOVE to switch to your company. I have not heard the bad things about Brighthouse like I have for Conmcast or Centrylink.

I live in Sable Chase and haven't had any problems lately with Comcast not working properly on my TV, phone or internet. The only thing I am having a problem with is Comcast not setting up my Caller ID to show phone numbers on my TV when some calls me. I've been back and forth with Comcast about that for the past two weeks and it's very discouraging that they haven't resolved that issue yet. And, yes, their Customer Service really sucks! I agree, I don't know how Comcast stays in business with their awful Customer Service.