Stone Creations
 

Been having an issue with them coming out for driveway repairs. They schedule appointments and don't show up. These are warranty repairs. What good is a 3 year warranty if they don't follow through on repairs? Anyone else having the same issues? Considering filing a small claims court claim.

BEWARE if you're considering using them.

I was thinking of calling them to do my driveway but after what I just read I will rethink. Thanks for your posting.

They have an "F" rating at The Better Business Bureau and 11 other similar cases filed against them.

I have been calling ALL the numbers listed for them and get "out of service " for all. They are supposed to come by to look at my "fading" colors in driveway (also a warranty issue) on the 30 of June...Doubt I will see them. Was calling to change the time they had scheduled...I have had this appt fo over 2 months, said they were busy! If anyone knows how to reach them please tell me, if they don't show, I will post it.

How did you find that info, I tried the BBB but failed! I'm not good with this Talk format, please excuse errors!

Doesn't small claims court cost you $$? Is it worth it if they are out of business?

Here is the link to their BBB report:

Stone Creations of Ocala Inc. Business Review in Ocala, FL - Central Florida BBB

I don't understand how they get work in the first place. They must be available somehow by phone if they are continuing to do installations. They did our concrete work five years ago and did a good job. At three years the color had faded and the driveway needed resealing. By that time they had a bad reputation so we didn't even contact them. Instead we called GO Concrete and had a first-rate reseal job done.

Stone Creations
 

Other than GO Concrete. What other contractors would you recommend to do a reseal on stamped concrete?

Made an appointment for resealing 3 months ago. They never showed. Can't get them to respond to calls asking them to explain. If businesses don't acknowledge phone calls, I dump them. Unfortunately is common practice now. This is the 4th business I have scrapped because they don't acknowledge their customers calls. AMAZING BUSINESS ATTITUDES!!!

Are they out of business?

Did they show?

I just saw Stone Creations' front page advertisement in Paper Net! I tried calling but of course no answer and their voice mailbox is full. They have never shown up to do the warranty work. Definitely recommending people stay away from this business!

So, how do they pay to advertise in these publications if they are not reachable by phone?

I also used Stone Creations. Once they get paid, it is almost impossible to get them to respond for any repair or follow-up. Also aware of other neighbors who have experienced problems with them. Suggest you get a different company.

They answered the number published on the Front Page of Paper Net. 352-680-0190. I actually got a live person but of course she said she would call back and let me know if anyone was in the area to come take a look at the issues. Still waiting for that call back.........

Stone Creations
 

I hired Stone Creations, gave them 30% deposit. Set a date to start, never came never called. I called them they said they had to finish a job that was delayed. Made another appointment, again never showed. Called I left message and stated that I want them to return my deposit and told them they were fired! A couple of days later they showed up with there crew.I told them to leave because I cancelled...They don't communicate...they then e-mailed and said its company policy that a check will be issued 30 from cancellation. next step small claims if I don,t get the check by the 26th of Oct.....:mad:

I am not sure if Amy Newsome does this exact work, but she is wonderful to work with! You can find her info and more recommendations if you search by name on this forum...

Sent from my SM-N910R4 using Tapatalk

Well they did my drive. It looked good but to get them back for warranty repairs is extremely difficult. I have cut all ties with them and just chalk it up to experience. I will have some one else come out and seal it when its necessary. Sorry I did not have some one else do the drive. Not a happy camper. I have cracks and a whole section that the concrete cracks were cover over instead of making those cracks part of the grout design.