Buyer beware - All Seasons Pools
 

All Seasons pools has put us through living hell.

First, their local sales manager, Stephen, will lie to your face. Not only to us but several other people we have met says the same thing! We had second thoughts about cancelling our contract before All Seasons had not done any onsite work. Stephen said that we would have to pay them $20,000 to cancel our contract because All Seasons had already ordered the columns going around the pool and they were already in they warehouse. BTW...All Seasons does not have a warehouse and we are still waiting for them to receive and install them. Then he screamed at my wife and me!

Secondly, All Seasons used ALL sub contractors. They had three construction supervisors quit and there was no one monitoring the subs work?

Third, they could have finished our pool in mid May...but even with many items not completed they demanded us to pay the 100% of the contracted price. They immediately informed us that all work would stop if we did not pay them? We still have no plaster or water in the pool, June 24, and even though there are many things that have not been finished, we are going to pay them so that we have water in our pool and our 38 guest coming.

We had to demand that they redo the deck because it drained directly into the pool. After many weeks they spent 2 weeks in repairing bad workmanship.

Fourth..they ask us to have our neighbors approval to cross their property during construction. READ the fine print. This is the most dishonest legal document they have. The fine print states the the pool customer is 100% liable foe any damage All Seasons does. Yep, you have to pay your neighbor for all damages All Seasons does. Can you say dishonest?

We live next to the restroom on Bonifay Destin course. If you come by in a couple of weeks you will see our large sign warning of the dishonest company!

Has anyone else had this problem?

I am sorry to hear about your problems. I realize this is a bit late but there are some basic concepts to follow with contractors. The first is check their with past customers, and not the customer names they provide. I realize this may take some effort but it is worthwhile. The second is to negotiate a contract that has payment draws for specific milestones, or better yet, you pay the entire amount upon completion of the job. Once the milestones are met, they get their draw. And lastly, read the contract and modify anything you don't like. If they don't agree, walk. You have the money, you make the rules.

OP, contact Senior against crime, then the BBB, a lawyer if necessary. What you describe is outrageous you have rights, and I am sure their "contract" is not legally binding with that damage clause. Hopefully you can get some restitution for all of your aggravation. Going forward, I would never even think about contacting them for warranty work, if they offer a warranty. I hope this works out for you.

If there is a state agency thst regulates be sure to contact them. I never pay fully in advance for any work not done. Do you pay at a cafe before you eat?

I asked them if they pay their subs who have not completed their work. No reply was given!

I have contacted Seniors against crime, the AG, the FL state license division that controls their pool license. I will contact the BBB also. Do you think the Daily Sun should have a section with contractor reviews where both the residents plus the contractors reply?

Here is the State of Florida corporations page where Judgement Liens against contractors can be searched/found.

For an individual, enter last name.....

www.sunbiz.org - Judgment Filing Inquire by Debtor Name

Menu tabs at the top have all other info on registered corporations/LLC's.

Not sure what Florida law is but in some states, sub contractors can put a lien on your house for labor and material even though you have paid the prime contractor and they did not pay the subs and material costs. Good luck.

I believe Florida has that law too.

I have asked them to provide me lien statements from all sub contractors. Time will tell if I receive them.

All Seasons not good
 

First, I'm so sorry for what you have been through. Before hiring All Seasons did you not look on this site to read what others had to say about them? I have heard several people, my neighbor included, say they are very disappointed in their work and the length and the time it took to install the pool. My neighbor's pool is about 2 1/2 years old and have had multiple problems with their pool. It took them an entire summer to install due to sub contractors. They never showed up and when they did it was for a few hours at a time. They get the hole dug and then take,their sweet time. They have you entangled in their web. T&D are the top pool installers and do great work...they did our pool. All Seasons is cheaper but you get what you pay for.

We listen to Stephen for about 15 minutes,all crap! couldn't get him out fast enough. We used Wiseman Pools (Tim Duncan)had the BEST service ever. great company,took care of everything,including sprinklers and lawns. Did a beautiful job for lot less than All Seasons.

Just out of curiosity, how/why did you choose this company and how many other pool companies did you get a bid from?

Apparently not enough...sorry I did not get more.

You might want to contact the villages office. They can be quite helpful and they have tremendous behind the scenes power.
For one thing the contractor must have an APPROVED plan on file.
Re: neighbors property.
Digging a pool requires heavy equipment. If, they are driving that machinery on your neighbors property, I'M CERTAIN THEY HAVE RIGHTS THAT YOU SHOULD PROTECT.

If, I might suggest, I would hire, and pay for, an expert to inspect the completed work. Sadly, I expect you will end up in court with this.

Update...our pool is still not finished. All Seasons has been paid fully and like to do one repair a week! I have filled a complaint with the State of Florida License department which controls the license that All Seasons use to conduct business.

We are hoping our pool will be finished before the end of July?

Complaints with bbb?
 

I am curious as to how many unresolved customer complaints are with the bbb concerning this company?

My All Seasons Pools experience was horrid also. My solar panels kept leaking. Almost ten times in 18 months. I wrote. I called. I begged. No one I talked to had leaks like this. There response was that this was a subcontractor they no longer used. I asked them to replace on many, many occasions. They refused,

I filed a BBB complaint to no avail.

Ultimately I called another contractor who tore out the All Seasons solar panels and replaced them. I have not had a leak in 6 months, It cost me almost $4,000 with the water loss, replacement, and service calls.

No one. No one should ever use All Seasons. And the Steven guy is a snake. I have been an ethical business owner for 40 years. I would fire him if I owned All Seasons. The fact they don't speaks volumes about the ethics of the owners.

I have one.

Neil, has the pool been finished yet? Just curious how it turned out after the hell you've been through. Thanks for sharing your story. We're just starting the search for a contractor, and will steer well clear of All Seasons.

Fiesta Pool
 

Get a quote from Fiesta Pools of Ocala.
We had them put a very large pool and spa in three years ago and are very very pleased with both their price and work ethic.
Started by the current owners (two brothers) father and they even have their sons in it now.
A great family business, that do a first class job and care about their customers.

Should be listed
 

I believe they do show all the unresolved customer issues if you check the site.

Agree with poster about Fiesta Pools - we used them as well and are thrilled with our pool, no regrets choosing this company for the job!

Wow. Sorry you went through this. Thank U for posting as we may be putting in another pool when we move

Fiesta Pools
 

Another recommendation for Fiesta Pools. This family owned business completed our pool on time and within the stated contract amount. There are always issues arising in this type of project but the owners, Gary and David, always handled them. Their problems never became our problems. One year later we are still thrilled with the quality of their workmanship.