Incredibly Unprofessional Transaction Agent
 

On purchasing a preowned home by this Village agent, from the onset this woman lied. I was told that the elderly gentleman who lives in the home was the original owner. He expanded his lanai, he is leaving to go into an assisted living facility and since signing the contracts, she has refused to correspond either by e mail, phone or texts. Well according to the tax records the home was purchased in 2015 and he didn't do a thing in that home. He's not going into an assisted living facility he is going to live with his daughter. Where do they get this stuff from? I have repeatedly contacted the sales office to complain to perhaps a manager annd for some reason they try their damnest to avoid doing that. I still do not have executed contracts signed by both parties??? I think the difference between the VLS agents and MLS agents are MLS agents are bound to a code of ethics and morals and can be sued for misrepresentation. USE MLS

I don't understand why it matters if the owner is moving to assisted living or with his daughter.

It is not right that your sales agent has not responded to your emails or phone calls. Again, I ask, have you closed on this property?

P.S. I am not a realtor, or sales agent for real estate and never have been and neither has anyone in my family. I personally LIKE dealing with the sales agents for The Villages, and you would look hard and long to find someone as honest and responsible as our agent Jim McLaughlin, who has sold us both of our homes here and has purchased eight now for himself and Patti. (one at a time)

Where the previous is basically irrelevant. Ditto who expanded the lanai so long as it is expanded. However, claiming that the previous owner is the original owner could be a real issue since it does matter to some how many people have lived in a house. I don't if he's still around but you might try contacting Jamie Soutar about this agent. He is/was an agent before being promoted. Nice guy and he might actually care about the lies told.

As to not receiving the signed closing papers, I'd be screaming at the Closing Department and Escrow Agent to get those to me TODAY. Absolutely not acceptable.

Good luck and I sincerely hope things go better for you from here on in.

Old Joke....Do you know how to tell when a realtor is lying? Their lips are moving. It may not be that bad but buyer beware. I was recently told that TV listings sell for 97% of the listing price...to be sure I asked for a clarification and confirmed this to be what they said. I then moved to a MLS agent who brought me to a house I selected from the internet. We struck a deal for 12% off the listing price and then another $5000 for a roof replacement after the inspection. He pulled me to the side and recommended that I don't embarrass myself by asking for the extra $5000 because I already got a good deal on the home. This just illustrates that making the deal is #1 and many will do or say whatever is needed to get the deal done. He showed no regard for me until I asked him to take the $5000 from his commision.

The people who bought our home in NJ had a great realtor....great for us. He brought his buyers to his mortgage company, his lawyer, his inspector, his surveyor. They led these people around by the nose. It was sad. We made repairs that the inspector missed because these people were being taken advantage of by their realtor. Use your own support staff during your purchase and not your realtors pals. They are looking to get the deal done and not looking for your best interest.

Hi,yes, be careful, the outlines you get the promises you get may be drastically changed or dropped on the day of closing. For any transaction, be sure it is all written down and signed by both parties. If they do not care to do that, then, there is your cue, WALK AWAY.
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:crap2:

Correct in saying TV real estate "sales people" don't have to adhere to MLS Realtor standards.
When I was looking for my home here, my Villages sales rep would not let me put in an offer for less than 3% of asking price, even though I know at the time many properties were overpriced due to the market in general (2010) - I left him and went to MLS agent who said they were obliged to put in whatever offer a person wants to make on a property. Found a great house at the price I wanted to pay.

Remember...VLS sales agents are still licensed by the state of florida, hense they do have to obey Florida Laws. Your offer must be made regardless of how embarrassing the agent thought it might of been. Thats there job and the law.....

Also there is a thing called full disclosure.....but if the agent is so neglectful as to inquire about the home from the owners, then she/hes a fool, and you should have run away.

I go to open houses in the villages all the time and never let on that I am a licensed realtor. I question the agents about aspects of the homes they are sitting open house for, age of roof? boundry lines...bond balance....ect

Most of the time they know nothing and have no answers for me....ridiculos....but the good ones always say let me find that out for you.....thats the right answer.

Sales agents are out for "the transaction" sale of the home, once they got you...there job is done and they move onto the next.

That Is not the case here as I stated in previous post. TV sales people have their own rules. I used to be a licensed agent also, so I know the FL laws and what Realtors are required to do.

I would verify anything a sales person, especially a commissioned sales person says.

From what I have been told by my Village sales person, The Villages runs a "tight ship". Lying or putting "pressure" on the potential buyer was enough to get a sales person fired. I purchased four homes through The Property of The Villages and the purchase and closing was 100% friendly and professional. In addition, I sold three homes through Property of The Villages and the sale and closing was indeed professional.

There can be a "bad apple" in the barrel but we never experienced one in our dealings with The Villages. Again, from what I've been told, the unprofessional and rude sales people are not tolerated by The Property of The Villages. If that has changed, it's been very recent.

No one has to lie to sell homes here. This is the fastest growing place in the U.S. WHY would you lie to sell a house when they are lined up to buy them? There is a LOT of sour grapes among MLS realtors because they cannot sell the new homes here. If you are anonymous on this forum you could be Donald Duck or Atilla the Hun.

Just saying. JUST SAYING.

I am sure the OP is disgruntled because they found out the previous owner went to live with his daughter instead of assisted living and they are not sure WHO added the lanai and they haven't got their papers yet and the sales agent doesn't answer the phone or return emails.

What is not clear to me is whether the OP bought the house or not or is still in some kind of negotiation or what is happening with this home sale? When we closed buying both of our homes, we got all closing papers, had our pictures made, were given the mail key and the gate pass and the band played.

Same here.

My experience with VLS didn't work out too well, I tried to contact them to get help when looking for a home in TV, but after almost two weeks and no response, I went with an MLS agent.
I did luck out, I found a great property a super helpful agent,
and the price was right.

"No one has to lie to sell homes here. This is the fastest growing place in the U.S. WHY would you lie to sell a house when they are lined up to buy them? There is a LOT of sour grapes among MLS realtors because they cannot sell the new homes here. If you are anonymous on this forum you could be Donald Duck or Atilla the Hun."

Gracie, it is obvious you are high on TV, and I love TV to.
But the reality is, there are a lot of buyers, but there are
also a lot of homes available in TV at any given time.
Quite a few homes are on the market for many days
and even months before they are finally sold.
Of course a home will sell quickly at the right price,
but conversely they can sit unsold if priced too high!

You are so right. I am justifiably proud of this my home town now. I was also proud of Cincinnati, my home town then.

You are right that a home will sell quickly if the owner is smart enough to stage it well, get rid of junk and have it immaculately clean and price it to sell immediately. It will not sell if the owner is trying to make a killing, because the group looking to buy homes here are a savvy bunch, and this isn't the first time they have purchased a home and they didn't get here because they bought a lottery ticket. They got here, most of them, because they started out with not much and took care of their things and managed their money carefully and saved and sacrificed and worked long hours. Most new villagers have learned a lot of stuff before they arrived here. As I said, Savvy group.

No I haven't closed yet but there are executed contracts. I just got them today.

Yes bad agent. But you must have liked the house the way it is so I do not see a problem. Assume your home inspector has said the home is ok so just close as scheduled (after you take a few hours at closing to read the late aggrement.)

This particular person is very frustrating

Because there are people who lie to make a sale

you know I could be wrong, but.....I have been working closely with one particular VLS agent. I really like her.

When I get serious about a property, I always work with her. She knows I am a South Broward full fledged, member, of the board of Realtors.

She did explain to me that she is a licensed florida agent, working for the builder, and she does have to maintain her state license....and keep current with continuing education... So.....? Maybe there not all the same?

But, I think in order to sell real property, not your own, in the state of florida...you have to have a license....DBPR rules....I think i'm right.......

But money talks, so maybe the Morse family created/found a loophole so anyone off the street, with no education in real estate laws can sell there homes....who knows anymore....

you should always hire your OWN closing agent or attorney and not use the sellers.

There closing agents are working for them...not for you.

and make sure they pulled a permit on the lanai ,and had it inspected by the town???

exactly....... check the tax records....it will show improvements that have been city approved..

We bid a home for 15% less than asking. No problem with our village rep

Our VLS rep is also MLS. Have bought 3 homes here never had a problem.

I don't think that is possible. MLS and VLS.

When you have a Florida Real Estate License, you can only "place"...your license with one broker or one builder.

You could pay the Board of Realtors for access to the MLS...but why? its expensive... and you couldn"t sell anything....

Villages agents can sell you new homes and used homes listed on The Villages website. MLS cannot sell new homes. Can they sell homes listed on The Villages website?

This is total nonsense. Obviously you've never worked for TV Real Estate Sales.

The biggest joke of all is claiming that MLS realtors are more ethical. OMG.......in any city across the country, you can count on MLS realtors good and bad, and the bad ones will do literally ANYTHING to make a sale!

I believe that VLS agents must maintain the same license and continued education as MLS....

There fore, the same rules should apply to VLS as MLS...

There are good and bad agents, whether they be VLS or MLS.

MLS agents cannot access the VLS

Of course it's correct that VLS agents "must maintain the same license and continued education as MLS"!!


The best definition of some MLS agents in any market is "Used Car Salesman".

And here in TV, over and over we've seen neighbors and friends lured into overpricing their homes with an MLS agent who B.S.'d them into thinking the place was worth far more than what TV accurately prices them.

After months of the home NOT selling, the sellers went with TV and the place sold quickly when priced right.

My friend just picked up a steal of a home, because it sat for 6 months with no activity due to overpricing by B.S. artist MLS agent, and decor that looked like granny garage sale.

:agree:

They may be licensed according to the State of Florida but they are NOT part of the National Association of Realtors system and NAR have strict rules of ethics and code
http://www.realtor.org/about-nar/gov...code-of-ethics
Please show me VLS code of ethics...

That's top secret.

If someone showed you the real code of ethics for the developer...they would have to be killed.


:D

And it didn't make one flying monkey to me if they were or weren't part of NAR, but I never expected to get the type of misinformation and refusal to service after contract. When I was looking for a home she was all over me........then " poof "

I still don't understand a lot of your problems.

I don't think I am alone. You mentioned not getting "papers". You were upset the seller went to live with his daughter instead to an assisted living as your agent told you?. Also something about a lanai being added by the seller.

Not having the agent return emails and phone calls which is clear and not being able to get support from management is clear and are certainly troublesome. Anyone would be annoyed.

When someone makes a statement that is about a subject that would be very upsetting to us all and some folks don't understand the problem exactly, and they ask for more information, it isn't an attack. What was posted may be clear to you, but it wasn't to me.

You must have closed at Mclin Burnsed if your agent is from The Villages. I don't understand what papers were not given to you at closing. It is obvious you feel the agent lied to you. You said to use MLS.

That of course triggered the usual attack and defense of the developer by all of the predictable people including me. And the thought by me that you might be someone who really likes the MLS. A LOT. As I mentioned before, there is an ax to grind here by certain MLS agents because they are denied business involving new homes and resales listed by The Villages. A lot of sour grapes.

This is very clear. I understand this post.

Haven't closed yet
 

OP, it would have been very helpful to know this in your original post. Since you haven't closed yet your issues can be "ironed out" (whatever they are) prior to or at closing. The cart seems to be before the horse here? You have a right to an inspection which, if I was you, I would definitely do. Good luck and "relax" we all go through "stuff" when purchasing a property. Missed communications does occur sometimes---take it from someone who has purchased, moved and sold several houses.

This is exactly what I was referring to in my post. TV real estate salespeople MUST be licensed by the State, but they CANNOT be members of NAR (Realtors) which have higher standards. TV sales may or may not put in your offer, depending on the sales person. NAR people MUST put in all offers.

The "transaction broker," I feel, is an agency relationship that is a disservice to the customer. You don't even have to disclose it. The licensee can provide limited representation to a buyer, a seller, or both in a real estate transaction. He/she does not represent either in a fiduciary capacity. These laws of agency have evolved to suit more the licensees than the customer over the last 30 yrs. that I've had my broker's license. I think it's due to the lobbying efforts of NAR.

The transaction broker's duties do include:

Dealing honestly and fairly

Accounting for all funds

Using skill, care, and diligence in the transaction

Disclosing all known facts that materially affect the value of residential real property and are not readily observable to the buyer

Presenting all offers and counteroffers in a timely manner, unless a party has previously directed the licensees otherwise in writing

Limited confidentiality, unless waived in writing by a party