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Bob Evans at Colony
Does anyone think the customer service has changed since it opened?
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I have tried this place twice and both times walked away sadden that it does not live up to the name as a Bob Evans
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We've been there three times and found the service to be excellent. I like the modern decor as well. I haven't been there in a month...perhaps things have changed.
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We have always left smiling. The BEfit breakfast is healthy, fresh and tasty.
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I made this comment to a friend visiting just last week;
I don't think I have ever seen better customer service ANYWHERE in my life than at Bob Evans on 466. Many of their servers are in their sixties and seventies. And their hostesses too. |
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We went with a group of ten people yesterday and had very excellent service. We will definitely go back.
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However, during the dinner hours, we've experienced extremely slow service from the kitchen. Even the wait staff gets flustered as it seems forever to get their orders. Have talked to Manager on Duty 3 times about it, but the problem continues. Have not experienced this problem during breakfast or lunch visits. |
We go to location on CR466. Find the one on CR466a has very poor services!
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We've been going every week since the Bob Evans on 466A opened. A couple of months ago I noticed 'Michael' the waiter was working. If you remember him from the 466 location, he was always the outgoing and funny waiter. He would always tell you how his day was going before you asked. About three years ago he disappeared and we asked where he had gone, and we were told he went to the Ocala location.
Now at 466A we are in Michael's section and we asked him first, where have you been? He said he had to leave the 466 location because of another employee, but didn't give details, only that there was a lot friction. He eventually ended up at the Silver Springs location and there he met the best manager he ever worked for. She became the manager of this new location and he said, I'll follow her anywhere. We just so happen to be seated by that manager that day and the week before as she acted as the hostess. She's the taller, blond hair woman in her 40's, and is really great. You can tell her anything, and I usually do say what I'm happy with or not. Since we've eaten at the new 466A location about 20 times, I would say maybe twice we were't thrilled. One time I thought it was a little cold inside. Another time I thought my scrambled eggs were a bit runny. Otherwise, my wife and I love this new location and will continue to go. I did mention to the manger that we have never waited more than 2 or 3 minutes, and most times not at all, while the 466 location waiting is the norm. She said, that is because she believes in quick turn-over of the tables and doesn't like when they sit dirty and believes in taking orders fast. Which I had to admit, the waiters and waitress are very prompt and I've only waited more than I expected once for my food. I just realized, my picture in the avatar was taken at the new Bob Evans by a neighbor and his phone. You can see their logo in the background. |
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Don't you just love to see a bunch of kids doing well? [emoji41] Sent from my iPad using Tapatalk Pro |
We ate there yesterday and the server was very nice. The service was pretty typical of The Villages in that it was a bit slow but that's not unusual.
The food was great and when we needed more water or napkins the server was right there for us. I didn't find it any different than the BE on 466. |
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466a service has been great!
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Maybe some of these details aren't meant for public consumption. Perhaps divulging names/descriptions of staff members and conversations that may have been considered confidential could hurt someone? |
Bob Evans is definitely high on my breakfast list. We ate at the 466A Bob Evans 6 or 7 times this past winter and it was an excellent experience each time. The staff took good care of 14 of us golfers the middle of April my last visit there. The wife and I are easy to please so take it for what it's worth.
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No problem with this place at all. Try the steak and eggs for $9.99.
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Sigh. |
We have enjoyed the new Bob Evan's on 466A from it's "Soft Opening" several times a month. When it initially opened, they had extra staff from several surrounding BE locations to guide the new employees. Naturally, service was fantastic and got it off to a great start. Once the permanent staff was more trained, service become more like what reasonable people would expect, or slightly slower, but the food was still excellent.
Fast forward to this past Tuesday evening, around 7:30PM: Half the tables were empty. We were the only ones standing by the desk, and waited 10 minutes to be acknowledged. After being seated, no server appeared within the first 15 minutes, although a server had plenty of time to just stand and converse with a couple within three tables of our location while totally ignoring us. Finally a polite server showed up and was very apologetic for the long delay. ----Turns out that she had not been advised that the section in which we were seated was her responsibility. ----Our food was very slow in coming out of the kitchen. So yes, overall "service" has declined severely over the last few weeks in my opinion. However, that could have been just a glitch for that evening. I would say the wait staff is competent and friendly. However, MANAGEMENT should be concerned, and either be replaced or get the ship back on course quickly. For those who always ask, yes, I wanted to see someone who looked like management as we left to let them know. If any management was there, it was not noticeable and I did not care to stay any longer. We will return again next week and hope to be more satisfied. If not, that's "Strike Two" and a letter goes to corporate. Bob Evans in general is too good to not care when a new location is not headed in the right direction. I know "Villagers" love to complain about everything, but this does need some level of management's attention. We appreciate them being here and want them to succeed. |
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Our golf group of eight had lunch at Bob Evans at Colony last Friday at 11:00. We were seated and beverages served immediately. Everyone was happy with their choice - food was served warm. No problems. I loved the pot roast sandwich albeit not the healthiest choice. But I had vegetable soup also.
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I had no idea they are under different ownership just a few months after their opening. Must be one of those great corporate moves in which I am happy to no longer be a participant. Will still go again next week and hope they have improved. In any cased, a few bad experiences at this location will not keep us from trying other BE's as we travel. Can't believe a corporate change will make all the individual locations undesirable. How could a "captive audience of retirees" could be deemed as unworthy of good service, considering most of them enjoy good food and service at least as often as when we were working? I do understand how a bunch of old guys sitting all morning eating a donut and expecting free coffee could easily be less than appreciated anywhere.
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We are frequent eaters at Bob Evans at Colony. We usually go for breakfast, but sometimes for dinner. Last week we went about 4:45. The restaurant was not busy. We waited at the front desk for a few minutes, which seems like a long time when you're waiting. Finally someone came and took our name and put it on the list. The list???? There was hardly anybody in the restaurant!
There was one couple at the bar so we decided not to wait and went there to eat. The couple next to us said they got tired of waiting to be greeted so they also sat at the bar. Moments later a third couple sat down as well. The serving area behind the bar was very hectic. It took our server a bit to greet us. The couple who sat down first hadn't had a drink or their order taken yet. After about 10 minutes, the server went to the other end of the bar where the last couple sat and asked them for their drink order. The couple that was there first couldn't believe it as they had been seated the longest without a drink order. As the server got started, we interuruped her and said that the couple at the other end of the bar were there first, then us, then the last couple. She quickly moved to the other end of the bar and began taking drink orders. She was flustered at best and it took a long time for us all to receive our drinks and she forgot the coffee for the first couple. We got our food first, then the first couple got theirs next and the third couple ordered chicken noodle soup. They waited a bit the server came out and said they were out of soup but she would get more. She apologized to them for the wait. They waited probably 15 minutes more and again the server apologized for the wait saying it would be out soon. The server apologized again then went into the kitchen to talk to someone back there about the soup. Apparently she wasn't supposed to go back to the kitchen to talk to the cooks and the girl that was in charge of putting the food on the trays told her not to do that again......and we all heard it. Once again, she apologized to the third couple at the bar who were waiting for the soup. After a bit, the couple got up and left and they didn't pay for their drinks. The server felt badly and continued to be flustered. Unfortunately, another gentleman sat next to me and he waited about 15 minutes just for a drink!!! He also wanted soup....thankfully not chicken noodle!! We ate and got our check and left. Everyone at the bar was talking about how messed up this whole dining experience was. It really was a stressful dinner and I had to feel sorry for the server. She seemed overwhelmed. I felt embarrassed for her. I was glad to be out of there. It certainly has changed since they opened and not for the good. We are fans of the restaurant and will continue to go but probably only for breakfast as that seems to run smoothest. |
Mixed bag. Was there this past Saturday after golf. At least 8 empty tables but we had to wait 20 minutes to be seated. Why ??????
Food and server were great though. |
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we have always been served well.
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We've been there 3 times since it opened and will probably avoid it if we can. We have not been pleased with the food or service.
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Generally I have been satisfied with the food and service. What bugs me is that they tend to put scallions on many dishes which I don't want to eat. They must have gotten a good deal on scallions.
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Wife got soaked playing today; so she needed comfort food; went to BE at Colony and had our meals (chopped sirloin w/ veggies) right at 10 minutes after we sat down (which was immediately). service was great and food was good.
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