Was I overcharged?
 

During Irma I lost about 25 shingles. No felt tears or wood visible.

Sacks did our new contruction 3 yrs ago. I called the the day after the storm and also sent them a request for service via their email site. I called several more times and never received a call back.

This Saturday a laborer from Sacks showed up and said he didn't have the right color shingles with him, but would check out our rook and make sure everything was water tight, returning on Sunday to replace the shingles. He was on the roof for about 40 minutes on Saturday.

Sunday he came and was on the roof for about 50 minutes and left without talking to me.

I found an invoice in the front door for $400.00 for labor. The shingles were covered under warranty. So the $400.00 was for labor only.

There is nothing itemized. Nothing for hourly rate, number of shingles, service call etc. Just "labor to replace shingles, $400.00"

We were expecting this to be a $150-$200 repair. This, because my husband was a residental contractor for some 30 yrs and he went up on the roof and saw the damage.

I want to call Sacks, about the over charge, but want to ask first if any of you have been overcharged in this manner.

Thanks for your input!

Good to know. I was thinking about using Sacks to redo my roof. Now I'll have to rethink that.

It sounds like you were overcharged.
I would ask then to explain the bill before asking any other questions.
Next ask how many hours did they charge to the job for each day if this was not answered.
Next would be why was two trips necessary since they did the roof and should have known the correct color.
Then offer to split the bill as the first trip should not have been necessary. As a minimum the guy should have brought several different packages of shingles on the first trip if they were not quite sure of the color.

Call Bob Sacks, the owner. Something isn't right. Was it a company invoice?

Guess I was lucky.
I spoke to a lady in the office at Sacs and she assured me an estimator would call they never returned my 3 phone calls

I'd say you got Sacked

Scott Smith roofing was giving free estimates in our area. We had 4 caps off he fixed them for free

Maybe doing work on a weekend caused the high price. I assume most roofing companies are still very busy.

Hopefully you can reach a satisfactory solution.

Don

I think u were “sacked”

$400 for 1 1/2 hours of labor for a roofer...is outrageous.


Call the owner and ask how that could even be possible.

Contest the charge. If you never signed his invoice and were never told what the cost would be, call around for the going rate and pay them that.


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dottie:

Based on your comments Sacks must have been very busy doing other roofs. Since it took him sometime to reach you following the storm.

His laborer worked Saturday and Sunday to what you determined to be 90 minutes.

Three bundles = a square of shingles. I do know what the going unit rate per square is in this area? And I am uncertain as to the warranty against hurricane as the issue would appear to be one of installation. I say this because a shingle manufacturer will only warrant up to about 60 mph or so. Irma was a Cat 1 here.

You have an invoice that is not itemized and state that it only covers labor. if that is true then Sacks rate is about $44.50 per hour straight labor.

The market in times of catastrophes increases

You may want to speak with Sacks and get a breakdown of his invoice

Personal Best Regards:

GAF says their shingle can survive 110mph for 2 hours and 150mph gusts . http://www.gaf.com/Residential_Roofi...y_Brochure.pdf

Owens Corning warranty brochure says that their shingles are warranted for 110 or 130 mph depending on how they are nailed on.

Warranty Comparison | Owens Corning™ Roofing

Sage advice.

Overchargers
 

Hi, the Villagers need to be more vigilant for the charges etc. They look at us seniors as a Money Tree. Best to get an extimate first and write it down if they do not.
Also ask for a statement, not to exceed xxxxxx..
It seems the most of these overcharges are a test of how far to go. On one minor roof fix, I got an estimate of ,,,,,,,,,,,,,,,,,,,,, $60 and $350 + so that should explain a lot, BE CAREFUL AND DO NOT TRUST ANYONE HERE. It is truly unfortunate that the villages will not take a stand at least they would not for us on poor work at big prices. If only they required licenses on file and a report for poor performance, this would all stop. In another State, Idaho, we had a minor problem with a contractor, I wrote the AG and in two days the guy was out to make it right. It all comes down to will someone back you up. I found here, it is NO.
chilout

Based on the responses here, I feel that I was indeed over charged.

I will call Bob Sacks on Monday. I told them what color my shingles were when I initially called them and when I contacted them on on their website. I checked that on our closing docs. to be sure of the color. So he should have had the shingles with him if he was coming to do the repair.

In any case, the labor charge was out of line, and nothing was itemized. No number of hours listed, No price per hour, nothing about 2 trips. Just "Labor to replace shingles". I was already told by their office on the phone that the shingles would be covered and all I would incur was labor costs.

So something is not right and if Sacks will not correct it I will call Seniors against crime. The $400.00 for less than 2 hrs labor is totally out of line.

i paid $250. to have 4 shingles replaced along a ridge. $250. was their minimum with trip charge.

For the details
 

I expect after you talk to a manager some agreement will be reached.
Be sure to send a certified letter confirming the conversation. If, a reasonable settlement is reached send a check marked as per my pnone conversation with ....... on ......... THIS IS PAYMENT IN FULL AGAINST INVOICE #...... You want to keep copies of everything.

These things can take on a life of their own. If, not properly done at the company-marked paid in full-you can be contacted in ?????? demanding payment of the opened balance

HOPEFULLY, THIS WILL TURN OUT TO BE EASY TO RESOLVE.

You may have just learned another one of life's lessons. Always make sure the company provides an estimate before you allow them to start the work.

How do you arrive at 44.50/hr on a 1.5 hour job billed at $400?

What about travel time to @ back--the mechanic is on the clock from the moment he leaves the shop and returns--the only complaint would be if he was on a job nearby and went to another job close to yours an if the mechanic had logged in 40 hrs-he is on OT

However: and the big however, is this should have explained up front

When there is such widespread damage to roofs. The entire state was affected by this act of nature, then roofers have the upper hand. It may not be just, fair or kind, but they are sought after and they may take unfair advantage.

We will remember if they do.

I stand corrected. thank you. Again improper installation may be an exclusion. I should have done a google search before responding I can no longer rely on my memory:)

Your right at 4:30 AM when I did the calculations they looked sound :D. egads charlie Brown

Just asking, doesn't insurance pay for the damage from the storm?

Deductible applies

Thanks, I guess the deductible could be higher than the repair.

was charged $350 by a David Hall for replacing 6 roof caps was on roof for a total of 6 min, had him on camera"s.The villages should of helped us out with this and had all there roofers stop what they were doing and answer calls and repair our damaged roof's that were supposed to with stand more wind that what we had, and at a reasonable price.

Don’t pay anything until you are this was one of their workmen. That seems outrageous for that amount of work

Ohiobuckeye
 

WELCOME TO THE VILLAGES! I always get quotes before I have any worked done but I haven't had to have anything done YET. Everytime I see things like this about having anything done here on the "TALK OF THE VILLAGES". I always say exactly what you're saying, TV contractors & these guys going around trying to get work see a senior citizens to overcharge. My neighbor had 10 or 12 litlle bushes planted about a ft. tall & decided he wanted them moved about 2 ft. from where they were, he got quoted of:024::024: $1,200. My neighbor did it himself in an Hour & a Half. I'm telling you TV are letting these guys rip people off. I know there's some people that lived in a part of the country where it was more expensive to live & they think everything is a deal to get done. In fact we have a Realtor from where we came from looking for a home for us to move back to. I like TV but I will not get ripped off by TV handy men.

Well, I never was a math person, so I even hesitated to ask!:a20:

Claims that TV is letting workers rip off seniors is COMPLETELY unfair. TV uses sub-contractors in their construction projects. When I have had the few occasions to call the warranty number in my home book, TV personnel would look up the house address and referred me to the original contractor who did the work - very convenient! We are all independent adults who have survived the mean old cruel world. Is TV supposed to babysit us now - caveat emptor? In addition, during periods of calamity, prices for material and labor increase due to market demand. This is Econ 101 and is a GOOD and NECESSARY thing. If prices did NOT increase, what incentive would there be for distributors and workmen to allocate their resources to a potentially hazardous location and situation? For example, why would suppliers send plywood, gasoline, etc. and workers to an area hit by a calamity of any sort if they can sell their wares in a thousand other places ... again, Econ 101, whether you agree or not with the premise. The market is BRILLIANT in allocating resources as required (without any help from government at ANY level). Folks donating labor and/or supplies in a charitable fashion is another matter but that is not what we're discussing here.

How about just because they would have more work than normal and therefore make more $? Instead of gouging the homeowner just because there was a catastrophe, I mean.

I'm not familiar with any flat rates or hourly rates by Sacks Roofing, but I do know that they are a reputable roofing company. In hindsight, I suppose it would have been best to get a quote prior to having the work done. We normally always get three quotes for any type of construction work. Costs can vary widely.

We will all take note of people who gouged and those who may have slightly upped their prices. We will like one, more than the other, and praise and discuss and advocate those who raised them not at all, and that is how the market works.

I too get annoyed when folks blame the developer for everything that happens that they don't like. It makes me livid. You don't CFrance...But the poster to whom you responded made some valid points.

it was a decimal in the wrong place and it was per min not er hour. sleep deprivation. i just read an article that explained the older you get the less you are able to sleep.
I'm up at 4:00 AM everyday. I might as well get a part time job

Seems to me, the guy drove by, noticed your shingles gone, came back and repaired them. Maybe not even from Sacks

I think it's time for you guys to look into handy men. There are many listed in the daily paper. Do you really need a roofer to replace a handful of shingles?

Sounds like one of the company roofing guys was doing a “side job”. Used to get things like that all the time selling excess paving asphalt or cementbjob from down the street.

Do not pay anything until you get more info from business, and record everything!

10 of us had Sack roofing come out the week following the hurricane to have shingles replaced and have roofs checked. We all were very satisfied with the work done and the cost. I am confused why the shingles were to be covered under warranty when it was a hurricane that caused the damage.