Golf Cart Service at Brownwood
 

Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was given a TWO MONTH wait for the next appointment. Of course then they tell you to bring it in for a daily appointment before 8:00 am. I was there one day at 7:15 am and they were already filled. I have purchased 2 carts from them in excess of $30,000 yet I still need to wait two months for an appointment. This is unacceptable.

Thats why I did not buy from them. Bought from Carts And Clubs - Ocala...They come to your home and it has always been in a reasonable time frame.......

For what it is worth
 

Wife had the same experience, two month wait. I don't really keep track of this stuff but I think we have already waited half the time.

In any case, I told her to document when she called who she spoke to etc.

You might try calling around. I would assume there are places that you can drive your golf cart to that have shorter waits and there are people authorized???? who can do it at your home.

REASON? There was a recent recall on the Yamaha brake cable.

I've taken my cart to Brownwood for service since 2014, to include annual maintenance, and various add-on's. I literally have never had a problem arriving in the morning and leaving it.

I picked up a used cart that was bought from them originally and is still under warranty. But no service records so I wanted to get it serviced just to make sure it's up to date. As of earlier this week, the soonest Sumter could get me in was June 25 and Brownwood was June 18. But Spanish Springs was May 18. I'm closest to Brownwood but will be making the ride to Spanish Springs to get the service done there. Now, if I need repairs to get back up and running, rather than routine service, I do hope that they can get me in sooner than 2 months.

:gc: Willy's

Snowbirds having the carts serviced after they left? Population growth?

I have always been able to get in the same day if I get there by 7:30.

This is one of the reasons we bought a Streetrod.

If you are not getting warranty work done then call Todd Casey. Excellent mechanic who comes to your house to do any service you need. He does great work at a reasonable price. However, I am not sure if he works on electric carts. Both of ours are gas.

A BIG second on Todd (352) 256-2068! :thumbup:

I know a half-dozen or so people that have bought a new cart in the last year from Carts and Clubs in Ocala and to a person...they are ecstatic.

They said they saved a substantial amount of money on the purchase, they love the little things (like the unique vented windshield) that C&C puts on their carts...and never have a problem with scheduling service or repairs.

My next new cart will definitely...come from them.

How do you get the cart to Ocala?

You schedule service at home.

The same way you get to or from...Fenney. :1rotfl:




As bagboy stated, they come to you...just as Todd Casey does. :thumbup:

Just to note, Carts and Clubs only services a cart you bought from them.

Probably why they are not real busy.

If you are worried about your warranty staying intact, the Villages will recommend service centers that they trust that can do the regular service. Keep the service receipt and youll be fine.

Really?

If I might ask...how do you know this?

Admittedly my observations are wholly anecdotal, but of all the people I know (over a half dozen) that have purchased a new cart in the last year...they have all purchased their carts from C&C. :shrug:

I'm not suggesting that even approaches the number of carts sold by The Developer, but it does say that C&C is offering something (price/service/?)...that a number of people find attractive.

The last I heard they had 16 trucks doing service work.
They also sell and service carts in the Ocala/northern area.
For a single family business they're doing just fine.
They're primarily a cart sales business that services the carts they sell.

I don't think this is true. I can't think of any golf cart retail store that offers golf-cart-accessible service other than The Villages Golf Cars. And I going to assume that this is no accident. It's by design - why let "the competition" have the same advantage?

My original complaint wasn’t the service but the availability to get an appointment is a reasonable time frame. I have since learned that this availability is across all their garages. I learned that the Sumter Landing garage has 13 bays to perform service; however, only 6 are currently being used. They do not have enough mechanics to fill the bays. Hence the long delays in obtaining service.

Very :cool:.

I love seeing small, but high quality, family businesses...doing well. :thumbup:

Yes, Todd works on electric carts.

Do you mean if Villages Golf Carts at LSL is busy, they might direct you to take the cart to Villages Golf Cart Centers at Brownwood or Spanish Springs?
When I've called Villages Golf Carts, there is a ridiculously long wait at LSL.
If there is another Service Center, other than Villages Golf carts at BW or SS, please let us know.
That is fascinating information. Prices are expensive at Villages Golf Carts.
You'd they'd be able to attract good mechanics and pay them well.

If you require basic, preventive maintenance, do it yourself. These things require minimal maintenance - oil changes every 50-75 hours, replace the spark plug every 5 years or so, replace the air filter every five years or so, shoot some grease into the zerk fitting on the clutches every year, replace the differential fluid every couple of years. These are all trivial tasks. Repairs may be a different story.

ahh. I see.

Have never had a problem getting our carts in for service until last year. 5 weeks for appointments started last July, that was befor the recall. Didn’t matter if it was SS, LSL, or Brownwood. Our salesman said they didn’t have enough staff. Of course C&C is three weeks for appointment also.

We purchased our electric Yamaha from Villages Golf Cars in Colony Plaza. One of the cart options I find extremely important to me is a steering wheel that has self canceling directionals (just like a car).

Villages Golf Cars offered that option. C&C does not offer that steering wheel with self canceling directionals. Our steering wheel also has a switch for bright lights (just like a car) which I find invaluable when driving our cart at night. C&C does not offer bright lights on their carts.

Needless to say, I'm a very happy camper that we purchased our cart at Villages Golf Cars. I will never purchase a cart at C&C if they will not offer that invaluable steering wheel as an option.

Do any of these maintenance items have to be done on an electric cart? If not, what type of maintenance has to be done on an electric cart other than adding water to the batteries? Our cart has some type of auto refill system so it is very easy to add the water and not over fill the system.

There are a number of things to check on electric carts, some apply to all carts. Brake Performance and pads, parking brake adjustment, check that your charger is operating properly, Tire pressure, wheel alignment, grease all fittings, Clean battery terminals and check cables, check battery levels (if auto fill make sure it is operating properly since it can overfill), check rear end oil level.

I bring our electric cart in for routine maintenance on an annual basis. I honestly don't do any of the other things you listed in the interim except filling the batteries with water.

i had my cart service by one of the big dealers and 2 weeks later it needed water in the batterys . so i do my own service work now . all they did was check tire pressure, water level , rear oil and take it for a ride all for $90, i think I'm the one who was taken for a ride.

I'm sorry, I can't speak about electric carts. Perhaps some electric cart DIYs can answer your questions.

how do i reach Todd Casey ?

Im looking to buy a new Yamaha Gas. Suggestions where to buy from a good company with good service.

Google.

Until people walk into the Villages Golf Cart stores and tell them " you agree to service the cart within two or three weeks of my call in writing as a condition to buying a cart from you " nothing is likely to change. We've bought two carts from them and now have little recourse but to listen to excuses when it comes to scheduling service. New " Villagers " , it is probably up to you if there are to be any changes.

Great idea! :thumbup:


However, I'm gonna take a wild guess and say that they will never do that and given their monopoly within TV...don't really care if you buy somewhere else. :shrug:

I suggest you either read previous posts or look for him under search button (above). His number has been given numerous times.

Thank you BF. :thumbup: