Century Link Doubled my Bill this morning
 

I have auto pay and this morning my bill doubled from 43 to 86. I only have internet. I chatted and my only option is to contact the retention center.

What should I expect?
Is there a better deal for me going on with another company?

I can survive on internet only but i have added directtv digital for $30----so my total bill was 43+30.

Any advice?

new information

it looks like i can get xnfinity for $35 a month including tv-----i'm about to sign up. is there a hitch? like i can't quit for 20 years

is there a hitch with century link---will they let me quit after I pay my $86 bill?

Are you sure that your autopay didn't somehow get missed last month?
Too much of a coincidence that your bill exactly doubled.

Besides I don't think even high priced Comcast charges that much for internet only.

The $45 for life is what we have, but I don't know how long CL will actually honor it.

I didn't post the exact prices. I just got off of centurylink chat line and they said my plan ended orr i didn't sign up for a new year on time for the 43 rate.

I opened up the incognito window and went to xfinity and that was the rate quoted. i haven't read the fine print yet.

i was hoping that someone just went through all this and i could benefit from their recent experience

thank-you

look into that---it's no longer available online if i understood the chatline

My bill went up 30+ dollars. Sick of this. My neighbors got an antenna and are very happy with it. Few hundred dollars one time installation fee. I'm going to check it out.

Seems many folks sign up at introductory rates and when they expire go to standard pricing. Viewing the change as a price increase when in fact it was what was signed up for. We all forget the warning that comes with the signing of the contract, that the price goes up at the end of the deal.

One can always get a better deal by cancelling their current service and going with a new provider. A neighbor of ours cancelled their Dish net work which was around a hundred dollars per month. Had his wife open a new customer order.....got their introductory plan, 160 + locals for $59 per month locked in for two years!!!!!!!

There is obviously a higher priority for these providers to try to attract a new customer than retain the current subscribers.

One just has to take the time to play the game and find the best deal.

A status the providers have created.....makes no sense.
They are all struggling with the current evolution to streaming and fiber optic technologies.

Take the time and shop/compare.

It looks like I will be cancelling century link today. Did anyone get a hard time on the phone doing this? will ther be a cancillation fee? I just signed up temporarily with xfinity for $35 a month including channels and a couple of freebies---I think it also goes down to $5 with autopay.

[this sounds to good to be true and you know what they say---unfortunately i forgot what they say---i think it's something about xfinity making an ass out of me]

Just got off the phone with Century link--looks like they will no longer be offering any discounts for PRISM, their video will be with Direct TV--

No my question is there an alternative besides Comcast for video in Tamarind Grove , we have 5 TV's and only the real big one is a smart TV

open an incognito window if you can and check out xfinity

i think i just signed up for $35/month more or less for tv and internet

We do have a TV antenna in the attic that works great, but the wife just won't give up cable. We have CL and had to take Direct TV. It's only on the TV in the living room though.

Ask to use the retroactive promotion of "one price for life" that came out a few months ago. What happened to you sounds like a major screw up on their part.

I've said this before
 

I wonder why we do not/cannot negotiate as a group and get far better service and prices.

Old school perhaps-we do not do auto-pay by doing so you give up power/control. You are obviously carefully watching your bills so how much extra time would it take to draft a check?

Introductory deals-it is like a drug dealer. They get you hooked and then the gotcha. You can bet they have all kinds of reports as to how many people remember to cancel the free whatever. You who careflly watch your accounts-well they gothcha.

As to account retention. In plainspeak that is their SALES DEPARTMENT.

By the way, we have century link. We investigated the other options. They told us we would have to go for a two year contract. I did NOT SIGN anything. A contract is void if COMCAST not not for-fill their side days after out new,"contract," started our service went out. It is noted in my files. The chance of comecast providing UNINTERRUPTED service for two years-IS ZERO.

with cl i was/am paying $43/month plus digital direct tv that went from a $15/month promotion to now $30

so my tv and internet bill was 43+30=73

now its going down to $35/month xfinity with a lot more channels--

$35 per month for cable AND internet from Comcast does not sound right.
$35 for one or the other would be a good deal!!!
Both for $35.......I would need to do some checking!

please check-
I know you are not calling me a liar. I'm not that. But I have been fooled before and if you can find out where the con is or contract trick is I would really appreciate your help.



--open in an ingonito window and go to xfinity---tell me what you see---this is what i see

Back
Xfinity Instant TV and Performance Starter Internet
34.99 dollars per month
$
34
99/mo
for 12 months
with 1-Year Agreement.
$29.99/mo. for 12 mos. with 1 year agreement and autopay and ecobill enrollment.
Check Availability
Pricing & Other Info
Base Package
Internet
TV
Other Info
Base Package
INTERNET
Up to 25 Mbps Download Speeds

TV
10+ Channels

CONTRACT
1-Year AgreementiContract Information

DETAILS
STARZ®, CINEMAX®, & SHOWTIME® included for 12 mos.HD service included - no TV box requiredOption to add new, flexible channel packsCloud DVR (20 hours of storage)
XFINITY Internet
DOWNLOAD SPEEDS
Up to 25 Mbps Download Speeds

FEATURES
Good for social networking & surfing
An XFINITY Internet Data Usage Plan may apply.

XFINITY TV
CHANNEL LINEUP
View Full Lineup
10+ Channels
FEATURES
Get the top networks including NBC, ABC, CBS, FOX, and CWWatch your favorite shows and hit movies On Demand
Our Promise and Other Info
CUSTOMER COMMITMENT

30-day money-back guarantee
24/7 support and easy-to-use self service apps
Guaranteed 2-hour appointment window
PRICING & OTHER INFO
The offer you selected is eligible for a $5 monthly discount during the term of the Agreement if you enroll in EcoBill paperless billing and automatic payments through Comcast’s self-service online tool via Signing Up for EcoBill Paperless Billing. The discount will appear on your bill within 45 days of enrolling in EcoBill paperless billing and automatic payments. If either EcoBill paperless billing or automatic payments is subsequently cancelled during the term of the Agreement, the $5 monthly discount will be removed automatically. Offer ends 06/21/18. Restrictions apply. Not available in all areas. New residential customers only. Limited to Xfinity Instant TV and Performance Starter Internet service. 1-year minimum term agreement required. Early termination fee applies if all Xfinity services (except for Xfinity Mobile) are cancelled during the agreement term. Equipment, installation, taxes and fees, including Broadcast TV Fee (up to $8/mo.), Regional Sports Fee (up to $6.75/mo.) and other applicable charges extra, and subject to change during and after the promo. After promo, or if any service is cancelled or downgraded, regular rates apply. Comcast's monthly service charge for Performance Starter Internet is $49.95 and Xfinity Instant TV is $10.00 (subject to change). Service limited to a single outlet. May not be combined with other offers. TV: Up to two simultaneous streams per account. Not all programming available in all areas. Standard data charges apply to app download and usage. Check with your carrier. Internet: Actual speeds vary and are not guaranteed. 30-Day Money-Back Guarantee applies to one month's recurring service charge and standard installation up to $500. Call for restrictions and complete details. ©2018 Comcast. All rights reserved.

Click To Chat

It does not go down TO $5 it goes down by $5. They save the cost of billing you and get paid on time.

Since it looks like Xfinity is teamed up with Comcast--they're a no go for us--customer service is key, then reliability, then $$

From the fine print:


Equipment, installation, taxes and fees, including Broadcast TV Fee (up to $8/mo.), Regional Sports Fee (up to $6.75/mo.) and other applicable charges extra, and subject to change during and after the promo. After promo, or if any service is cancelled or downgraded, regular rates apply. Comcast's monthly service charge for Performance Starter Internet is $49.95 and Xfinity Instant TV is $10.00 (subject to change). Service limited to a single outlet.

So after the 12 month initial sign up you bill will go up to $60 plus all the fees and taxes they can add on not including equipment charges. rental modem @ $10 per month plus whatever they charge for set top boxes, DVR etc. Also that is the slowest internet connection speed they offer

Xfinity is comcast. Just the name they give their service.

160 channels and 149 are worthless, all the good channels comes on packages, course at higher rate.

i just found this too
i do appreciate everyones advice

INTERNET ONLY PLANS
If you are considering an internet-only plan, be sure to compare with the bundle deals above. Sometimes Xfinity offers TV or Phone service for just a few dollars more than stand-alone internet.
$29.99/mo for PERFORMANCE
60 Mbps ↓ and 5.0 Mbps ↑
1-year promo rate. Regular rate is $74.95.
Some areas have a 1TB data cap.

I also hate comcast----the only easy phone call is the one where you buy it-----but if i can get what i want for $35 a month,,,why not

how long would a TB cap last if I'm line quite a bit

you said what i meant to say,,,,it goes down by
$5

And if you change your credit card you lose the $5 auto pay credit. They are all thieves!

CL did the exact thing to me several months ago. I called to cancel and they said $45 a month for life. I told them I live in the Fred Flintstone area with DSL and slower speed. I pay $35 a month all in, taxes fee’s all charges. If you speak with them easily they take advantage. They put in on my credit card and I auto pay that card each month thru my bill pay. TOM, if you still can work it out with CL.

every year i seem to go with another service for the best deal.

I am always surprised with the dislike for Comcast. We have had Comcast for more than 20 years. 15 in Georgia and more than 6 here. We have had very few problems.

How much are you paying per month?

I pay $75/month for Internet only through Centurylink. It was of course half that for the first year but then shot up. I hate sparring with customer support/retention staff, and renewing at a lower price would no doubt lock me into another 2-year contract.

My current speed is only 20mbps, but the thought of changing numerous online account logins, notifying friends of the new email address, buying a new router, etc. exhausts me. My retrospective advice to myself would be to use an online email service instead of an ISP specific .centurylink or .comcast address.

I don't mean to add to your load. You can forward your CL email to gmail. But that's another learning curve.
I do appreciate your angst dealing with a retention team when they know a lot more then you do and they know it. I think I am well on my way for getting a faster speed then you have in addition to a bunch of channels for no more then $45 including hidden costs. At 3pm xfinity [comcast] was supposed to call me to finish the deal. they didn't, part of a day wasted.

Another reason to stay away from Comcast-Xfinity--the worst customer service on record--if something goes wrong you are SOL==again we kept them for 6 weeks--that was back in 2011, when we moved to TV

For those bashing Comcast customer service, did you know they know have an office in the Shopping center at 441 and Rolling Acres? Real people that you can talk to.

We have internet, cable and phone. There are so many variables that it would be difficult to compare prices. I can say that when a contract price runs out they are very willing to negotiate a new price.

good advice

[QUOTE=tomwed;1549360]please check-
I know you are not calling me a liar. I'm not that. But I have been fooled before and if you can find out where the con is or contract trick is I would really appreciate your help.[QUOTE]


Of course I did not/was not.....did not enter the thought process one bit.

[QUOTE=billethkid;1549473][QUOTE=tomwed;1549360]please check-
I know you are not calling me a liar. I'm not that. But I have been fooled before and if you can find out where the con is or contract trick is I would really appreciate your help.We agree. I respect your judgement and was hoping you would look into the contract as you suggested so that I might get some insight on something I overlooked.

we're cutting the attachment to cable tv slowly. Down to 1 tv and internet. Using Roku for other tv's. Soon will cut ties altogether and will try YouTube TV

Experience
 

Our experience has been that we have DirectTV, AT&T Cell phones and an AT&T box ($20 per month) that uses the internet for our home phone. We then have Comcast for our internet with a router that we own. Last month they (Comcast) sent me for a bill of $79 and I called them. In net it has been reduced to $44 per month as long as I allow a non paper billing.. I also get 100MB on the Internet.
I would suggest that the resident that had received a double billing to go to the nearest Seniors vs Crime office and fill out a complaint against Century Link. You have nothing to lose and may wake them up. Your complaint allegedly will be sent directly to the Florida Attorney General's office and I believe they will send it to Century Link for resolution.:ho:

Are you saying your comcast bill 79-44=$35 including 100MB of internet? thank-you

Smart move - more people are cutting the cord every day. That's why cable companies aren't in the mood to bargain anymore. They need the big bucks from those still hooked on cable. We just buy internet and stream all our television, including the local channels. YouTube TV is a great choice. You may want to put an OTA antenna on your roof in case the internet goes down. Free TV all the time.