Return Shipments to Amazon, etc
 

I had to return an item to Amazon. They emailed me a postage paid label for UPS. The box would not fit in a UPS drop box so I brought it to the shipping business near Publix at Southern Trace. They wanted to charge me $1 to drop the free shipping box off. So I went across the street (101) to Village Pack and Ship Too. No drop off charge.

I love Amazon because of their returns. When I print a label, it is for USPS. As soon as it is scanned at the post office, I get my credit.

That's because the place you went to (probably Safe Ship) is not an authorized UPS outlet and doesn't get regular pickups. They have to call for a 1 time pickup. UPS likely charges THEM for pickups. SafeShip is a Fedex Authorized center. Village Pack and Ship is a UPS authorized center and UPS pays THEM for each prepaid dropoff. Same way for a The UPS Store, they (when I managed one) got paid $1.25 per UPS prepaid package dropped off to handle UPS dropoffs. People would bring us prepaid FEDEX packages and they would be charged $2 because Fedex charged us $10 per daily pickup.

Love the Amazon return poli y. They do let you choose whether to,use ups or usps and we just print out the label or have them send us one.

I was happy to pay the $1 which saved me driving to the other store. I was told the $1 was for the driver who takes it from one store to the other.

I was shipped a broken flat screen TV from Amazon.
Got the UPS shipping label, called UPS, and they picked it up at my door. No charge.

They charge $1 for UPS because it goes to the kid that takes the boxes to the the UPS drop off. They are a Fed ex store but also USPS store. Just pick a USPS label for returns and it is free.

I've dropped off many Amazon UPS returns at the UPS store in Pinellas Plaza on 466A. No charge.

Same for us they give you a receipt and are very friendly

Same here.

I'm guessing that if they charge a drop off fee they are violating their franchise agreement. In georgia Ive dropped off USPS packages without any problems or costs ..

I’m surprised there are no Amazon lockers in TV. Back home there are several and not just the Whole Foods. One of the convenience gas stations has one on the side of the building.


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Agree. The Pinellas folks are very customer oriented. I make sure I use them when I have a package that does require a fee, too.

UPS will pick up Amazon returns at your door at no charge.

I always pick USPS, print the label, tape to box and then go to my neighborhood postal station, knock on the door and give it to them. Easy Peasy.

I would hope not. If they did they would lose their franchise.

Not always true. It depends on the reason for the return. If it is THEIR error yes, if you just return something you don't like they charge $6 EXTRA on top of a shipping charge for a UPS pickup. They don't have free returns for "buyers remorse." Of course you could tell them it's defective.

Not here but up North a number of years ago TWICE I returned something to Amazon and put it in a UPS drop box (it was the same box location) and BOTH times the package just disappeared. When I started working for a The UPS Store I was told by our regular driver there was a lot of that going on. From that time on I ALWAYS get a drop off receipt when I return ANYTHING or when I send something to an eBay buyer which I can't do handing it to a stranger in a little room. :D

I'm not sure what you mean. I've dropped of many Amazon returns at the UPS store (in Pinellas Plaza and others) for free. I've seen other people dropping off Amazon returns and not being charged. I've always been able to get a receipt so I could track it. Amazon even tells you you can drop off at any UPS store for free.

It's varied over time and depends on what you are returning but in the past I've also had UPS pick up Amazon returns at my house for free too.

I always get a receipt with a tracking number, and keep it until the package is delivered. Up north, I so mistrusted Verizon FIOS, that I even took a picture of the modem and cable boxes loaded in my car before returning them to the store.

What I simply meant was: They have no choice. IF THEY (The UPS Store) DID charge a fee they could lose their franchise. THE MUST accept all dropoffs for UPS at no charge AT THE STORE since they are THE UPS STORE. They are also REQUIRED to accept USPS packages as part of their franchise agreement and also are a DHL partner. . Having spent over 3 years running a The UPS Store for a franchisee I spent many hours with the rules and regs and the DM's. They CAN charge a fee if they choose to accept any other package.

As for Amazon returns via UPS they do not do a home pickup of UPS PACKAGES at NO CHARGE unless the return is for THEIR (Amazon's) error like defective or whatever. Otherwise Amazon charges return shipping fee PLUS a UPS pickup fee of $6 no matter how you return it.

Absolutely 100% !!! In fact it's been 2 years and I still have the dropoff receipt and still have the photos of the serial numbers on each FIOS box.

I dropped off a package at the UPS Store in Pinellas and 7 days later it hasn't even been scanned into the system. Manager seemed to busy to even check on it.

If you have the tracking number and a drop off receipt which you get when they take a package (unless you just left it on the counter) you are covered. If you have no proof of dropoff there isn't much they can do just based on "I dropped it off". Even if a package wasn't scanned at the store once it gets in the system it is scanned multiple times. I have seen 2 UPS ENVELOPES get stuck together and travel across the oceans until they finally realize it and scan it and it comes back to the states. As a last resort write to their consumer department which you can find on UPS dot com. They ALWAYS follow up with the individual store management and require some sort of conclusion but without any proof of shipment you'll likely be out of luck. I have learned NEVER drop anything of value in a UPS Dropbox and NEVER leave it without a dropoff receipt.


(Managed a The UPS Store for 3 years a few years ago).

interesting thread, I had the same questionhttps://juragan.club/assets/6/o.png

I recently heard that Amazon is going to start allowing you to return their products to a Kohl's store.

I didn't have this experience when I returned a bra that didn't fit me. I printed out the return label, stuck it on the box, and handed it to the UPS guy when he stopped across the street from my house the next morning. It was a total non-issue.

Yes, Amazon has recently begun free returns on (most) clothing and for some weird reason they have also included LUGGAGE as clothing. But for most everything else, unless you check "damaged" or "not as described" as reason for return you are charged a shipping charge.

Also requesting a "home pickup" is when you tell them you want UPS to come to you to pick it up, however if you just hand it to a UPS driver you see next door (without requesting a "call tag" pickup) they aren't going to charge you because it is the same as just dropping it in a drop-off box. Edt: that does not apply to damaged item returns.

The $6 fee is ONLY for home pickup. Your understanding of the returns policy is flawed. Here's the actual policy:
Note the bold at the bottom. The thing about the result of an Amazon error refers specifically to refunding of the original shipping fee, not about any subsequent charge for returning the product. This also means that if you bought more than $25 worth of stuff in a single order, you wouldn't have paid any shipping fee in the first place. So there wouldn't be any loss at all.

Oh and the bra I returned was over two years ago. So no, it's not "recent."

Just saw a commercial on TV that said anything you buy from Amazon can now be returned to Kohls. Sounds weird but that's what it said.

Not now, but it starts in July. Kohl's thinks that, if you come into the store, you will buy something. The same reason that Walmart allows free overnight RV parking in their parking lots.

Although not bought on Amazon, and my wonderful wife made me do it in person, I once returned a bra directly back to the store...because it was 'defective.'

When the lady asked me what the defect was, I told her that it was the first one I was never able to unsnap left-handed (I'm right-handed)...with one quick move.

The return lady only blushed slightly...but gave me the money back. :D

Yep...just good business. :thumbup:

In popular vacation areas, such as National Parks and other famous attractions...you can see a plethora of RV's on the back side of the closest Walmart parking lots.

On one of our vacation trips to Alaska, I couldn't believe the number of 'rigs'...in the Walmart parking lots in Anchorage :oops:

That's what I said. If you want HOME PICKUP (UPS CALL TAG) and it is NOT an AMAZON error they will charge you for the call tag and return shipping. Also if you return anything other than CLOTHES (or whatever is included under that category) it is FREE (except for a SCHEDULED home pickup AKA UPS CALL TAG then they charge you). If you HAND IT TO A UPS DRIVER WITHOUT REQUESTING A HOME PICKUP it's free because YOU DID NOT SCHEDULE IT and it is the same a putting it in a drop box NEITHER of which I would ever do since there is no receipt. If you JUST DON'T LIKE SOMETHING (and tell them that) you ARE CHARGED A RETURN SHIPPING FEE other than for clothes and whatever they include in the "department" like luggage, and some other odd things.

Not sure what your point was. Last time I managed a THE UPS STORE was from JAN 2012 to SEPT 2016 which was BEFORE clothing was free which was why I said they "recently" started that. Mybe your bra was a special. Or maybe I don't remember the date clothes were free stsrted.

If anything other then that was stated by me it was either a typo or a misunderstand of my typing.

Here, see below, I pretended I want to return something I got a few days ago because I didn't like it. Note the fees:

$5.99 return shipping fee if I drop it off at a store or in a UPS box or find a driver driving around town and give it to her.
$11.99 if I want to SCHEDULE UPS TO COME TO ME AND PICK IT UP which equals $5.99 return fee PLUS $5 UPS CALL TAG FEE.


If I told them it was DAMAGED I would be charged NOTHING.

They are charging $5 extra/more/in addition in order to have UPS SCHEDULED to come to you to pick it up (a UPS CALL TAG is issued). If you hand it to a driver that you see on your block you won't be charged the extra $5 because you did not schedule the pickup through AMZ. It's only when YOU REQUEST A DRIVER TO COME TO YOUR HOME THROUGH AMZ that you are charged a pick-up fee ON TOP OF return shipping fee and ONLY if it is NOT an AMZ error or damaged item or clothing.

Maybe I didn;t write what I meant but I know exactly what I mean since I dealt with it for 4 years dealing with AMZ, Apple, Comcast and many others and their returns as we contracted with all of them and more.

There are of course EXCEPTIONS to every policy.

Hopefully that cleared up any misunderstanding I may have left you with.

See screen print below :