Aspen Dental
 

Went in for a free teeth cleaning at Aspen Dental, as this is a medicare benefit. They found that I needed extensive gum work that would cost well over a thousand dollars. I went for a second opinion and found that my gums are normal for my age. Buyer beware. Cheaper is not always better.

Rollie

Aspen Dental is well known for the "upsell"!

Aspen is known as a dental mill. They are a business, not a service. Similar to "miracle ear" hearing aide stores. They're not in business to correct your hearing. They're in business to sell devices. And Aspen is not in business to fix your teeth. It's in business to sell products and services they can profit from, and their model happens to focus on dentistry.

There is a distinction, however subtle, and it makes all the difference. One focuses on trying to help, and they expect to make a profit from it. The other focuses on trying to profit, and assume it will help.

:ohdear: Sounds like the TIRE CHOICE of the dental business! :ho:

Which Aspen did you go to? I find big differences in individual offices since each office is individually owned and don't like generalizing. It's just like a franchise restaurant. Some locations are better than others. It depends on the ownership AND management of each franchise location.

I didn’t realize that teeth cleaning is covered by Medicare. Can someone verify? Thank you.

We have the Medicare plan that TVH takes and yes regular yearly checks plus to yearly cleanings are covered by the plan. I don't know about other Medicare plans however.

All I can say, is stay away from Aspen and Dr. Kline!

Medicare Advantage Plans aren't really Medicare. They may be Called Medicare Part C, but in fact are private insurance plans taking the place of Medicare

Aspen Dental on highway 466

Rollie

Sorry, I should have stated that I have a medicare advantage plan.

Rollie

Have Heard
 

We have heard of the "Upselling" at Aspen and it is clearly a "Buyer Beware" decision. They are not alone we had one Dentist who wanted to do extensive work well over $10,000. Went to another dentist..The problems were corrected perfectly and charged under $1000. A lot of business's in The Villages miss a key point when creating their business plans. It is NOT WHAT YOU WERE ABLE TO GET BUT WHAT YOU SHOULD HAVE GOTTEN AND DID NOT.enough said.:ohdear:

Their business plan must work, they are always busy.

Rollie

Not Understanding
 

Seems my statement "that it is not what revenue you have been able to get but rather what you should also have gotten and did not." has been left out of the remarks. If I listen to the comments on this subject it is obvious some have stopped or elected to not use them and these are prime examples of what is "lost revenue". :ho:

Had the same experience, did not go back!

Several years ago I had four mini-implants done at Aspen Dental (not a local office), and within a few months two of the implants failed. They were very good about standing behind their work, and offered to refund my money or redo the failed implants. I took the money and had them redone with much better hardware (real implants; not minis) and great professional technique in Lady Lake (at Lake Advanced Dentistry).

I had an appointment at Aspen on Wedgewood Ln for 4:30 yesterday. Showed up 5 minutes early and the doors were locked. The hours on the door said they close at 4:00 !!! Called this morning to reschedule and got a lot of lip from the male on the other end of the phone saying how they called 3 times yesterday to notify me of my appointment at 3:30! I told them that I saw the messages and called them back 3 times to confirm or verify the time because my appointment card clearly said 4:30. The 1st time I called, I couldn't get past their phone menu. The 2nd and 3rd times I called both said in a recorded message that the office was closed and gave their operation hours which specifically said they were open. The male to whom I was talking, kept interrupting and wouldn't let me explain, even after politely asking him to be quiet so I could talk. I asked him to just reschedule my appointment and he refused... HE REFUSED! What kind of customer service is this? I said OK and goodbye and hung up. Time to change dentists I guess. Beware as this is the 2nd time I got the run-a-round from them. First time about a year ago when I went for my semi-annual cleaning and check-up that was covered by insurance. They wanted hundreds of dollars ahead of time for who knows what. I said all I wanted was a cleaning and check-up. They refused to clean my teeth. Ended up walking out. Sorry for the rant, but anyone who goes to Aspen Dental should really think twice.