Red Sauce Bad Experience
 

Went as a group to Red Sauce at Lake Sumter landing last Sat about 1:30. Asked for seating for six and waitress tried to seat us in a 4 person booth and we requested a table for 6. The place was not busy and plenty of tables available. Waitress said she had to ask the manager and he said no. We saw the transaction and the manager in charge appeared to be serving other customers. Our request was denied. We decided to leave and go elsewhere and left. We often go to Red Sauce and all were surprised at their lack of accommodation.


Sent a memo to Red Sauce regarding the interaction and got no response. Never saw this lack of customer concern there before. The lack of response is even worse. Maybe their empire is getting to big.

Doesn't surprise me, some of the manager staff in the villages isn't to bright when it comes to customer service.
They wont fix it until there bottom line gets hurt and than its to late for there reputation. i wish you luck in getting a response.

So sad. I like their food.

You showed them....

Post your concern on their Facebook page...........that's public and they are more likely to reply.

Worst Management
 

I have to agree that Red Sauce must have the worst Management. At one time I had a Clam Sauce to go and it had more sand than the Atlantic Ocean. After a few months decided to try them again. Ordered a Chicken Dinner to go..Waited the 20 minutes and then went to the restaurant to pick it up. Told they forgot to put the order in the computer and it would be another 20-25 minutes. Left and will avoid them in the future. P.S. Please all you pretend comics that really have no humor find another way to try to get attention!!:ohdear:

Not trying to be a comic with my post...........if they are not responding to a email, go public on FB and use their FB page for a more public expression.


Just walking out of the shop does no good.


:ohdear:

We went there about a month ago, food was fair, service was poor at best, table was sticky. Most likely will not go back again as we go to either Chef's of Napoli or Sammy's for Italian food now.

But, but, but ... I thought everyone LOVES the Suleiman restaurants - Havana CC, Johnny Rockets, Legacy Bar & Grill, Legacy Restaurant, Redsauce.

I DO!!!

Heard they're taking over Glenview. May be old news.

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We went to Redsauce a few years ago (we have only just recently purchased in the Villages and are only in the early stages of physically moving in but we've vacationed in TV a few times, which is why we decided to buy here). Once it was just me and hubby. The other time was me, hubby, and parental units. The first time we really liked it, though the service was very slow. Polite, but slow. The second time was similar. Great food, polite but slow service. My parents weren't impressed with the food. I remember really enjoying the ravioli with the lobster and cream sauce. Hoping it's still memorable in a positive way, it'd be a great place to go for special treats (anniversary, birthday, etc).

Parental Units? Are they Binary or Decimal?

That's funny!


We used to call ours "the Rents." Guess looking back that wasn't very nice. Lord only knows how ours refer to us.

Saturday Night Live reference, circa 1977ish. Also the movie, which was 1993.

Caught the SNL Coneheads reference right away. Good for you.

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That is so disappointing. It's hard to gain a good reputation; so easy to lose it. Yet good management generally shines through. I can't help but shake my head at some of the stories I read about restaurants here on this forum.

Red Sauce has a great location, large outdoor bar and patio, nice inside bar area with entertainment, and a comfortable dining room. Can't rave about the food, but it is always an enjoyable evening.

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Yeah, I was quite embarrassed (and learned a good lesson)...about building something up so much ahead of time. :o

The good news is, because of the slow service I got to catch up on some of his great golf stories and trips since I saw him last...like his experience playing in a Pro-Am with Keegan Bradley. :thumbup:

Do their receipts have a customer survey on them, like many chain stores do? If so, you should definitely respond. If not, maybe find the e-mail address to their headquarters and let them know about your disappointment, and comparison to how it was the previous times you'd been. Consistent acceptability is so important when it comes to a high quality experience, even in a mid-range restaurant. It doesn't have to be stellar amazing OMG foodie-perfect. But it does need to bring you back for the same reason you went there the last time.

Great idea, BUT, it's been my personal experience that those establishments that have basically a 'captive audience' and are conveniently located...aren't all that interested/swayed by customer feedback. :oops:

Primarily, because they know there will always be those that will continue to visit...due to those two attributes. :shrug:

Even a captive audience will change their tastes, if their current tastes cease to be accommodated. They'll simply find somewhere else to go. But then everyone loses, because the restaurant is not given a chance to improve. The head manager in charge won't know WHY sales are slacking off. He isn't able to watch every diner experience, every hour of every shift every day they're open. All he is able to look at are the metrics. Unless he gets trackable customer feedback.

While I once agree 'in principle,' I think that takes a large leap of faith...that the establishment's management even actually cares. :oops:

If a superior location and lots of foot traffic doesn't result in substantial reductions in daily income/receipts...where's their incentive to even bother with feedback? :shrug:

Redsauce is run differently than the rest of the family restaurants. If you notice, Redsauce is never included in the family restaurant ads. Whoever runs Redsauce should leave the Suleiman Family.
The rest of their restaurants are great.

Four of us went there a year ago. We had terrific pizzas. I mean terrific. We haven't been back since. I'm wondering if it has changed in that time. ??

Red Sauce
 

We eat there frequently and think the food is very good and reasonably priced. The only time the service has been slow is when they are are full which is most of the time. We don't mind waiting because of the variety of great bread and good olive oil makes the time go quickly.

Typically, their family restaurants has a family member or one of the owners in them almost all of the time. They don't need an anonymous customer survey, just ask to speak to the owner. They have always been very responsive and actually like to speak to their customers.

This is very good to know, thank you! I think hubby and I will want a nice but somewhat affordable place to celebrate once we're completely settled and permanently moved in.