Beware of glenview cc
 

My husband and I and a couple of friends went to Glenview last night (Friday) for dinner following the men's round of golf up there. I ordered the Twin Lobster Tails for $22.95 (My Mother's Day Dinner!!!). They were AWFUL!!! When they arrived I thought to myself..."they look small and grey". I tasted them and they were tough and just didn't taste right. I should have immediately complained...BUT because we were with guests & because this was a gift from my husband, I didn't. HOWEVER, after being sick to my stomach all night...and not being able to get grey lobster out of my mind...I called the Manager first thing this morning. I told him I was very disappointed with our experience last night...the food, the waitress (whe was inefficient and rude), etc. I told him I saw a neighboring table get an order of large, white, fluffy lobster tails (the way they should be) after I had gotten mine. His reply???? NOT very apologetic, NOT sympathetic, and NOT willing to make it right!!!!!!!!!!!!!!!!!!!!!! He told me that IF I had complained last night, while there, they may have ascertained what the problem was but because I chose not to make a scene in front of our guests he couldn't (or wouldn't) do anything. I told him I was sorry to hear that he really didn't care what people thought and that I would NEVER be back and I would post this on TOTV. He basically said, "...whatever..." !!

Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? VERY SAD and VERY SCARY that an old established CC like Glenview would treat their customers with such callous indifference and even try to turn the table and make it out to be MY fault that this dinner experience was soooo bad. Go figure!!

Soooo, I just want to say BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low. I'll be spending my food dollars at Lopez from now on where I have NEVER, in 5 years, had a bad meal or bad service.

Other than getting sick (obviously no excuse for that if the food is what caused it) I can't agree with you.

If you know something is wrong at the table you need to say something while you are there. This way the manager can assess the situation properly.

I know you are telling the truth but think of it from their POV. Kind of like when someone finishes their whole plate and then says they did like it! Since you didn't complain on-site the manager has no recourse. Of course he should be nice about it. Also if a server is not competent please tell the manager that night. They may have had numerous complaints about them and can use your experience as another nail in the coffin.

Bottom line: It is not an embarrassment to tell a restaurant that something is amiss. Give them a chance to make it right. If they don't then you really have something to tell everyone.

Just my opinion and the way I operate.

Russ....that sums it up. I agree.

I'm with Russ. It is awfully hard for a manager to know if a customer is being sincere or just trying a scam if a call is made the next day. It's one thing if you had had to see a physician for the food poisoning and was told the lobster was the cause of the problem. It's another for you to call and say something was wrong with no evidence. It really is hard for the manager to do something after the fact.

I know that managers usually appreciate hearing of a problem. They can rectify it right then and there and, hopefully, turn a potentially dissatisfied customer into a happy one that will not only return but will tell their friends of how accommodating the restaurant is.

I do agree that the manager could have handled it better. At the very least, he could have offered you a couple of drinks. Regardless, he should have been sincerely apologetic even if he felt you were lying through your teeth -- it's part of the job description (written or unwritten).

And a hint -- if seafood is the wrong color or doesn't smell right, DON'T EAT IT!! People have been known to die from bad shellfish and not just those allergic to it.

WHY did I KNOW that the first responses I got to this would be people disagreeing with me?????? Oh, don't get me wrong, I'm glad that I live in the USA where people can disagree (at least the last I knew we could...not sure what's happened in the last few hours) BUT...it seems everytime I put a post on here I'm lambasted with negative comments on my post. All I can say is I'm not saying Glenview is good or bad...I guess that's for the rest of you to decide. I was just trying to give a "heads up" about what happened to me. All I was saying was MY experience was VERY BAD there last night, and the Manager was rude and uncooperative on the phone today, and I, PERSONALLY, will never go back there. ...and that's MY story and I'm sticking to it!!!!!!!!!!!!!!!

One more thing here folks...I did NOT call to get a free meal. I can assure you, I have better things to do than going around trying to get free meals by lying or making things up. We can well afford to buy our meals...as I believe MOST of the people here in TV can do. Get real people...just take what I said at face value and let it be!!!!!! I'm sorry I said anything :-(

If you actually read our posts I think you'll see that we are not being negative towards YOU. In fact I said "I'm sure that you are telling the truth".


But you must understand our point of view. If you don't say anything at the time what more can you expect?

But your points are taken to heart. If I experience even one bad meal or service at Glenview I'll add it to yours and probably not give them another chance.

We have a golf group of 16 that plays every Friday. On one occasion a few weeks back we went to Glenview for lunch. The hostess was from h--l. She would not seat us all together (as we always have done) She had us scattered around. I was in the last foursome to come in. I asked her about sitting with our group she just said that can't be done. I then asked her to seat our foursome. There were three of the four standing there. She asked where's your forth. She was informed that he was in the washroom. She said when he come out I'll seat all four of you. With that we left and went to the pool bar. We have played there since and have gone to restaurants other then Glenview. We have had issues in the past, but lately things were good. It's a shame because of the attitude of staff they have lost 16 men for lunch and more when we don't go there for other meals.

I really hope you and Linda give Glenview a shot during your stay here. A real visit to the place would be better than a hearsay response.

[QUOTE=golf2140;263568]We have a golf group of 16 that plays every Friday. On one occasion a few weeks back we went to Glenview for lunch. The hostess was from h--l. She would not seat us all together (as we always have done) She had us scattered around. I was in the last foursome to come in. I asked her about sitting with our group she just said that can't be done. I then asked her to seat our foursome. There were three of the four standing there. She asked where's your forth. She was informed that he was in the washroom. She said when he come out I'll seat all four of you. "With that we left and went to the pool bar".

Golf 2140........I'm confused, wasn't aware that Glenview had a pool bar......maybe you possibly meant another restaurant and not Glenview?

I agree. Glenview is one of our favorites. We also really like Cane Gardens. One time at Cane Gardens I didn't like what I ordered. This wouldn't stop me from going back, when all the other times have been good.

At Glenview, there is one waitress in the bar area who provides iffy service. Otherwise, we've had good service there too.

[QUOTE=GERALDINE;263492]Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? QUOTE]

Geraldine...appears to me that there is fault on both sides here. If you did received a "bad" lobster, you should have reported it to management immediately ..or better yet had your husband report it for im certain he would want you to have a good meal for Mothers day. You didnt do that so it comes down to your word against theirs...and they will always win when something is reported after the fact. Management was wrong in at least not listening to your concerns and better explaing what they could and could not do and WHY!!!. Just curious when you called on saturday and talked to management, what outcome would have satisfied you in order to (as you say) "Make this situation right with me??" This is the comment that leads people to believe you were now looking for a free meal. I dont think anyone is bashing you, but simply saying you could have handled the situation better and probably got the outcome you were expecting.

The thread is titled "Beware Glenview". In a second post the originator states
"I'm not saying Glenview is good or bad..." Oh really??

Opening post states "Sooooo, I just want to say "BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low."

Sounds pretty bad to me.

And yes, Russ is entirely correct.

Maybe we'll here from the table with the white and fluffy tails?

We will Z. I can't (and shouldn't) comment until I've tried it. I think we went a few years ago but things are getting fuzzy at my age!:)

Geraldine, I wasn't disagreeing with you. I understand you weren't trying to get something for nothing -- you truly got ill from the lobster. I was defending the manager to a certain degree, but nothing more -- there really is little he could do the day after unless you could positively prove the lobster was bad. However, a good manager would have offered to comp you something on your next visit, even if it was just a drink. There was no excuse for his rudeness to you. NONE, NADA, ZILCH.

After a meal at Glenview two years ago .. that I would not finish ... I have not been back ... except for refreshment at the bar after golf. If one needs to 'complain' after paying for a meal ... who needs that! I would never complain and then have something 're-served' from that kitchen ... 'ewwwww!'

Jumping on Geraldine is a little harsh. When you go out with company and the place you chose was a gift from your spouse it makes one pause before complaining. Under those circumstances it may be better to keep quiet rather than place all in an uncomfortable position. After all, this was to be a fun night. She did not know that she would get sick. Probably no call would be placed the next day if she wasn't up all night.

I have been in that managers place many times having to deal with an unhappy customer as I have been in the restaurant business for my entire adult life. If my kitchen put out grey and shriveled up lobster tails and it was brought to my attention. I would have solved the problem by giving Geraldine an unforgetable Mothers day. I not only would have seen to it that she recieved a satisfactory dinner, I would have comped the entire table with my apologies.

Some of you out there are more than likely thinking " comp the entire table ? " are you nuts. Let me tell you why I have learned to handle a legitimate complaint in that manner ( key word, legitimate ) The reason would be to turn negative comments like Geraldines into positive comments. I would want all the people in Geraldines party to tell all their friends. "You will never believe what happened last night at Beartracks rest. There were eight of us and one person was very unhappy with her dinner. She called over the manager and he agreed with her and not only replaced her dinner but, he picked up the check for the whole table. He's nuts, but what a class act." Now I have created eight ambassadors singing my praises, instead of eight people knocking my restaurant.

Geraldine took away any oppurtunity that manager might have had to satisfy her and make a bad situation better. I am not saying that he would have comped the whole table but, given the oppurtunity and being an experienced manager, he would have certainly done something to make all concerned happy.

As far as the next days phone call is concerned, the only way to determine if the manager was rude or if Geraldine was angry, or both, would be to hear the whole conversation between them. Let it suffice for me to say that it is impossible and at the very least, unfair, to ask a manager to solve a problem with a completely finished dinner, and the next day no less.

In closing, I feel very sorry that Geraldines Mothers day did not turn out the way she would have liked. I'm sure that we all feel bad for her.

My wife and I went to glenview last night for steak dinner, as is customary one Saturday a month. Like some of the other posters, I have had really great meals at this restaurant, and I have had some not so great meals(the good far outweighing the bad), But the service has always been excellent...
With 50 years expierence, and growing still to a lesser capacity, in the restaurant industry... I had an inking there was more to this post than a poor meal and an indifferent manager. So I mentioned this post to the GM last night..
His reply to me was; that he had had a 15min, amicable conversation with a woman about her lobster tails being smaller and not as attractive as the table next to hers...he went on to say that he was apologetic and wished she had brought it to his attention sooner. He also added, "That there was no mention of illness, or this post, until after her request for a $50 gift card, as other establishments had compensateded her for similer experiences, was denied."
Non the less, my steak was perfect and the service was wonderful...the only thing that could have made it any better is if the manager would have comped our wine!!:wave:

Peace and Love

OUCH! Given the above quote is accurate, it certainly puts a different spin on things ???

Geraldine said that when she called on saturday to complain, the manager would not make this situation right with her. I asked what her expectations were that would make it right.....NO response. Not a good omen!!

as other establishments had compensateded her for similer experiences.
??????

Seems more and more likely an habitual complainer out to get whatever can be had. Don't you love it? Worked in public contact business and over the years witnessed the same, generally from same people each time. :rolleyes:

Classic "she said - he said"???

Why do you feel "lambasted"? Because you set yourself up. When you complain about something in this forum, you are ASKING for opinions, not someone to stroke your hair and say "you poor thing". First of all...when something looks unhealthy and GRAY, there is a way to get yourself out of your chair and speak with someone QUIETLY. You do not have to make a scene. If you thought is was GRAY and you got SICK, then you forewarned yourself, seeing that it was GRAY. There is no restaurant that purposely is trying to give you something bad, however, anything humanly is possible. It is up to you to say something quietly if you didn't want your guests or your paying husband to hear you utter words of discontent. You said that you wanted the manager to "make it right" but yet, you said you didn't want your money back. Basically, you wanted a healthy lobster..then simply request another. It doesn't make Glenview a bad place, it makes YOU as a customer not able to communicate with the staff. If you don't want someone to "lambast" you, don't complain in a forum. You only have yourself to blame in this particular scenario my dear. If you were sick, you were forewarned with the GRAY color. Just use common sense. You get no pity from me EVEN if the staff or the cook is to blame. YOU must communicate in a timely manner and it is BEFORE you gobble up gray lobster.

I kind of stuck my neck out for Geraldine, but after the last few posts I agree with 784caroline that it would be nice for her to respond. Having gotten sick on seafood before, it is an experience that would definitely be mentioned early in a conversation to the manager. Of course, we are now into secondary quotes and denials.

It's interesting that no one has come to the rescue for Glenview CC.

Just wondering if this is the service everyone "expects" from Glenview or if this is an isolated case...

Just curious....

Actually there were a couple (Z and Pturner) who gave it a vote of confidence.

Good Review!
 

We had dinner at Glenview CC about 4 weeks ago on a Friday night. We were a party of 12 and most of us planned on ordering the Surf and Turf special (filet mignon and lobster tail) for $20.95.
Upon arrival, the hostess was a bit flustered and informed us that she probably wouldn't be able to seat us together, which was a bit disappointing but it didn't put a damper on our party. (We were celebrating two birthdays!)
After about a half hour wait (and one of the best Bloody Mary's I've had in a long time) we were pleasantly surprised when we were all seated together!
We were served THE BEST surf and turf dinner I've ever had (the filet was so tender, it just melted in your mouth!) and our waitress was right on top of things! She was great and our tip proved it! Four of us had salads or an appetizer, another drink and a great entree...all for about $125.00...how could you go wrong?
I am looking forward to another evening at Glenview...and very soon, I hope!

Glenview
 

Enough already. Haven't you beaten poor Geraldine to death over this? I can't blame her for not responding after the beating she has taken. Lighten up and let it go.

The last four posts had nothing to do with her.

To say Poor Geraldine is a negitive statement. She had her scenario and people have responded. As a business owner, I would welcome any kind of a response if a guest or customer of mine was unhappy.

If a Guest of mine is not happy or satisified, please advise on the spot. A good owner will correct a problem without the rest of the party even knowing about the problem.

Had dinner two weeks ago on a Friday @ 4:30 in Glenview CC (first time there) with a group of 8.

Seated at same table, good service, good food, nice view of the golf course, we were early and had a drink at the bar - area was full.

Will go back.

went to glenview last week. ordered a steak. they could not get it my way after 2 attempts. ended up eating grissle after everyone in my party had already finished. complained to the manager, was offered a disert or a drink, declinded both. was not interested in a freebee, just wanted to let the indifferent female manager know about their poor quality of food (not service). could of had a better meal at chile's than this hole in the wall . there were other quality issues but you get the idea. do not like paying for something i did not want, will not go back until the burgerking mentality/quality is gone.
also, after reading what the manager quoted about geraldine I believe a backround check on the manager would be in order. (do not know geraldine)

We had dinner at Glenview on Friday night...went, once again, for the "Surf and Turf" special!
Again, I can not say anything deragatory about this restaurant. We were seated right away, the service was excellent, the filet was like butter melting in your mouth, the lobster was tender and delicious, the potato was done to perfection and, most importantly, the Bloody Mary was perfect!
We had 4 people with us who had never before patronized Glenview...and our opinions were all the same....
We can't wait to go back again!!!!:icon_hungry:

No "Freebies"
 

Need2No: Sorry you too had a bad experience at Glenview. I wish all of you could read all the PMs I got about other bad experiences at Glenview. Not sure why they chose to send PMs instead of posting, but I'm assuming they didn't want their negative comments to be "trashed"!! I'm with you though, I did NOT ask for, nor would I have accepted any "freebies" (I don't eat desserts and I don't drink) when I called the next morning. I only wanted Management to be aware of the situation...and maybe be a little sorry...a sincere apology would have gone a LONG way. I only mentioned to them the GC I received via email from another local restaurant (not in The Villages) when the Mgr. was obviously uncaring. I, like many of the posters on this thread, worked (and then owned) a customer service type business and I totally subscribed to the philosophy that the customer was ALWAYS right...no matter what...no questions asked. My employees were instructed to NEVER argue with a customer...just listen to what they had to say, be kind and sympathetic to them and do whatever it took to make them happy. I NEVER lost a customer (or any income) because of an error on my part or because of rudeness from one of my employees. I adopted this "work ethic" after working at a Michigan based company (retail store) called Hudsons (now Macys I believe) as a sales clerk. Our instructions were that we took back anything the customer brought in to return regardless of whether we knew it didn't come from our store or we knew the customer had ruined it or we knew it was 10 years old. I'm VERY serious about this!! This made such an impression on me as a teenager that I adopted it as my business philosophy when I later owned my own business. "You catch a lot more flies with honey than you do with vinegar" !! Speaking of "flies"...as a side note here I must tell you all about one of our very first dining experiences here in TV. We went to a restaurant in Sumter Landing for dinner after a day of house hunting when we first came down here 5 years ago. My husband ordered a burger and after his plate was set down in front of him, I noticed something "move"...out from between his bun was crawling a fly, burdened down with mustard & mayonnaise:22yikes: OMG !! Note: This restaurant is no longer here!!!

Did a little search.....you sure have more than your share of "problem" dining experiences.

YA THINK?????? :confused:

Been going to Glenview (our favorite Country Club) for 2 years. Never had a problem with service or food. Will continue to dine there. Its one of the best in The Villages IMNSHO!

geraldine this 1 is 4u
 

you do have recourse! although my issue was with poor service, i.e. not given the opportunity to order something else and putting food I did not want in front of me (twice), as if I was a puppydog who will eat anything they want me to eat, the common theme is they don't care! their ivory tower has cracks. during my lifetime this is only the second time I have complained about a resteraunt, the first time was about 25 yrs ago.

since their customers concerns falls on deaf ears then it is time to address this matter in a offical status which all consumers should be aware of. further complaints should be filed with the board of health and become a matter of public record for all to see. this can be done at -
http://www.myfloridalicense.com/dbpr/consumers.html

also, the board of health conducts food inspections and their finding are also public record. below, in part, are some of their findings/violations found at glenview, not withstanding the word of mouth unoffical emails you have received. glenview's violations are public information and can be found at -
https://www.myfloridalicense.com/ins...578&id=2797619

potentially hazardous food cold held at greater than 41 degrees Fahrenheit....burgers in drawersunder grill at cooks line at 48F. This violation must be corrected by : 05/01/09.
04-01-1 Critical. Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures....drawers under grill on cooks line at 50F. This violation must be corrected by : 05/01/09.
08A-28-1 Critical. Observed food stored on floor....bags of onions in dry goods storeroom . Corrected On Site.
08A-28-1 Critical. Observed food stored on floor....boxes in walk in freezer...note/just delivered.
32-16-1 Critical. Hand wash sink lacking proper hand drying provisions....wait station in kitchen.
32-17-1 Critical. Handwashing cleanser lacking at handwashing lavatory....cooks line

it appears via mistreatment, they see their customers as being stupid with no recourse, thus their ,take it or leave it attitude. You have rights, right to spend your money elseware, right to fix wrongs and the right to speak up. not only should they have refunded your money, they should of compensated for the stress they caused and they know it.