Why bash Comcast for today's outage?
 

Why is everyone bashing Comcast for today's outage (06-18-2019).
I heard it was a third party (SECO) that cut a major Fiber trunk line.
I was upset that my service went out, but so glad to see that Comcast was able to get us back online.
Rather than complain about Comcast, we should applaud their efforts in restoring our service. If it trully was SECO, then put the blame there, NOT Comcast.

Agree, but because they are Comcast, and people lost internet service, well, that's why:a040:

Having been in the communications industry, I am sure Comcast did everything they could to restore the service as quick as possible. My hats off to the techs and foreman who did the work. It is not an easy job. And unfortunately, failures do happen. Comcast doesn't plan them.

In this case, Comcast didn't have anything to do with the failure. They were the victims, as were all the connected customers, of one utility's failure to make use of Call Before You Dig, which would ensure that they don't cut into another utility's cables.

Unless CBYD isn't available in the Villages, in which case the developer, property owners' association, Villages Homeowner Association, and the community at large should change that ASAP.

Be grateful it wasn't SECO digging into gas lines.

I still don't have service. My complaint about Comcast is that they don't have a backup system.

Back up system, for cable cut by electric company. That might need a patent. Just went had a bite to eat yes it was out for almost 12 hours there’s a multitude of things to do here.

How would they be able to supply cable to you, if someone severed their cable? (someone severed their cable. They had to replace it)

Single point of failure can be avoided but it is expensive and cost to risk has to be factored. Many corporations avoid single points of failure and for them, it is also expensive....they basically duplicate the network and enter from multiple points....doing that on a Comcast scale would most likely be prohibitive. If they did have it, they would still provide cable to you if one entry was cut.

Before the true reason was reported anyone who lashed out must have been Comcastized at some point in their life. I swore I wouldn't go back to them but I have because of their good record up my way in The Villages. There are Comcast memories of Extremely Bad Performance that can't be Un-Remembered, not a chance. I'm almost to the point of letting them off the hook for past sins. I'll bet Comcast will be happy to hear that. :1rotfl:

Thankfully it wasn't them. Mistakes happen when a lot of Construction is going on. You never know, maybe it was someone who didn't want a whole lot of people to have their service tonight? :ohdear:

Comcast probably has redundacy in many aspects of their network, but 100% redundacy is not practical and cost prohibitive.

I am sorry but that is funny. The only backup plan would be a DVR.

When my WIFI went down. I lost DISH network on two TVs using a JOEY.

Comcast has been advertising a business internet service that automatically switches to a cellular based service when their cable service goes down. I don't know the cost, but it seems to me that they may at least be able to provide a temporary internet service that you could combine with streaming during a cable outage.

my husband has been a contractor for over 40 years and CBYD is a joke sometimes. The cables are missed by CBYD and the as built s are poor at best.
I would not want to be SECO right now, if they cut a main fiber cable the cost will be in the 10's of thousand of dollars to repair it. The old saying goes Chit happens.
what did we do before the internet. I Had an air antenna in my attic and never missed a bit of TV. LOL

Maybe they could. But they don't. This was an inconvenience, nothing worse.

So true. Those costs would have to be passed on to their consumers, as well. There are already plenty of complaints about Comcast costs. Can you imagine what it would be if Comcast did that? :22yikes:

So true

Because everybody has to bash somebody. It's become the American way. We are compelled to point a finger of blame to prove to ourselves how much smarter we are than everyone else.

Yep. Some folks want a Cadillac but only want to pay for a Chevy.

Why? Because it was a horrible experience. We actually had to go outside and talk to people. It was scary.

And “WE” are a SECO customer so guess who ultimately is on the hook for the expense? “We”

Here is the really BAD news, a Comcast/xfinity DVR is USELESS without a connection to their servers. Yes, the recorded shows on your DVR cannot be accessed without an Internet connection, UNBELIEVABLE!!!

Go to Morgan and Morgan You have a case!

That's true. But, if you knew about the outage in advance, you can download your recorded shows onto a tablet or computer and watch them offline.

6 months before I retired we had a blizzard that dropped over 33 inchs of wet heavy snow in Connecticut . destroyed the overhead interstructure through out Connecticut .I had no power for 9 days ,I was putting in 20 hour days setting poles though out the state working with CL&P and every other line crews from around the country and you had no internet for how long. go 9 days no power . things happen I'm quite sure Comcast was looking to restore it as quick as possible. Comcast and there crews were working as fast as they could.. do there job and see what it takes..

A good perspective.

If the first part of your statement is true, then the second part of the statement is resolved by subscribing to the first part of the statement.

If "the set of people/companies that pay extra for the service" are able to have a particular service, and "the set of people/companies that do NOT pay extra for the service" don't get to have that service, why would anyone expect Comcast to just give that service away to "the set of people/companies that do NOT pay extra for the service?"

It would be something you'd have to pay extra for. I'm guessing it would be a LOT more expensive than just the typical low-end basic or premier cable service y'all are paying for now. If you don't want to pay extra for the switch option, then you can't have the switch option.

I'm not seeing the problem here.

Your crews did an AMAZING job. Our block was up after just 3 days - which is how long it took us to shovel and plow ourselves out of our driveway. No heat, no hot water after the 2nd day, but our landline phone worked fine! Thank god we had a real actual fireplace (not one of those electric things). CL&P was always so much better at emergency handling than UI. THANK YOU for your tireless service!

I'm not trying to bash Comcast. But, the quality of the service is always going to be relative to the cost and what the customers are willing to pay for. Comcast used to require you to stay home all day waiting for a repair guy. People didn't like it, so now they provide a 2 hour service window. Much better, and they don't charge extra.

Cut it out. Everyone who works, works hard. People are at risk with no Internet Service and Wi-Fi for Their Cell Phones & Home Phones. Accepting anything other than perfection from a COMMUNICATION COMPANY WHO CAN'T COMMUNICATE IS HORRENDOUS. Especially a company of their Magnitude. It's just terrible that there was no other way to make people whole immediately.

Don't tell me about the money tell me about THE SERVICE. I'll bet you people who could call Lit Up The Spectrum Telephone Lines Today.

They didn't create the problem but like when a light flickers in your house when something goes wrong it reroutes the service to you another way. It should be the same with Comcast.

Seco, a mistake? Bull! Digging without approval? Or an approval without an inspector or rushing is outta line. I hope they get fined up the Ying-Yang! That'll Learn 'Em! A $$ Whopper $$ outta their bottom line that comes from the Executives Bonuses and doesn't get passed on to anyone living here. WAKE UP! We are the customers and should accept NOTHING but Perfection.

LOL. 2 out of 2 times I was "stood up" by their 2 hr window so they gave me $20 credit twice. I would have preferred they be on time and keep the $20. They were "only" 5hrs late. This is for ComCrap --->:boxing2:
But to stay on topic, I got notification by text "my service is restored" at 1PM today ~20 hrs after it actually was restored. ;) This is still for ComCrap --->:boxing2: At least I can't blame them for the outage!

:D :D :D

I agree. But, most people on this thread seem to want to excuse Comcast for leaving hundreds of customers without service for an entire day. And, this was not a weather event. It was the result of Comcast's failure to anticipate someone accidentally cutting their cable. I hope they make some changes.

Respectfully EdFNJ my friend I :duck: disagree. They should never let their Valued Customers be treated this way, Barring, God forbid a Natural Disaster. Accepting this from them just lets it continue. This is a sin. It doesn't fall under the Heading of S#&t happens. They boast about technology. Show us all and stop this bad treatment.

$20 for waiting. You know what they could do with the $20 in Half Dollars. :boxing2:

They didn't cause the outage but people were mistreated.

Comcast
 

OP, most are probably “bashing” Comcast not because of the outage but because of their overall poor customer service. This gives customers a chance to vent a bit. Their customer service has been “Ranked” the poorest in the cable industry. :boxing2:

Sounds great until they pass the costs to the subscribers and you know that is what would happen, then the screaming on how they are gouging would start. SECO won't get fined, and if they do they will pass those costs on....just how business works. The company you worked for did the same thing.....your pricing was based on your costs and when costs exceeded the revenue threshold price adjustments were made.

HUH? You totally lost me on that one. Please "esplain'". I believe I AGREED with you in my post so I don't understand what you were disagreeing with.me on. :confused:

Was up in Iselin this past weekend then down to S. Jersey for grandson's HS graduation. Couldn't wait to get back here. :D

I don't think they should skate and get off the hook at all no matter who made the mistake in the first place. If I misunderstood you it won't be the last time I make a mistake. Sorry. They upset me by leaving people without service for so long because I like you have been in the same shoes many times in Jersey. I really should have stayed out of this thread because I wasn't affected, THIS TIME. I do care because people depend on the Internet for their phone and God Forbid they couldn't reach someone for help if needed. Since I don't live there yet and my experience is no connection without Wi-Fi my conclusion is No Bueno. If other people can make calls from that location then maybe it is my phones, but like you, I have current models.

We went to the Isle of Linden several days ago and tried calling my wife on her Verizon Phone. I have a Verizon also. I couldn't get the call through for the life of me. Thankfully she was sitting next to me. We remember trying the same thing when Fenney was just built. No dice then either.

We have only one more Victim I mean Child to move out of Jersey. I had the same feeling when we got back here this Past Christmas. This is Home Now.

Sorry for the foul up bleep and blunder. :blahblahblah: Great article on the Golf Carts the other day. Peace Out!

You don't need wifi to use a telephone. Landline is still available nationwide. All you need is a connected wall jack and service turned on. It's cheaper than cell phones, but you can't carry it with you. If there's an emergency at your house and the cell tower is down, you can still have phone access with landline.

Yes, but very few people have actual wired landlines, that are not connected to a cable service. Many have their landline through Comcast or another cable TV company. If you do, you could not use it during the Comcast outage because it needs the modem and cable service to operate.

True. No dial tone on our landline phone is when we knew service was out.