Recommendation for flooring inspector to help with poor carpet installation
 

Had carpet installed thru out home recently via major floor shop nearby and ended up with visible seams. Flooring Company says seam are ok and accepted and refuse to repair or replace carpet. This is high quality carpet (expensive) so am looking for a flooring specialist or even an attorney that has been used successfully to take on flooring company. Will provide pictures and/or more detail if you PM me

Best bet is to contact the manufacturer and see if they have a rep in the area . Each one has very specific specs for seaming, stretching, subfloor prep.

This is excellent advice.

Frank D.

I agree excellent advice, follow up with a gentle suggestion to the rep that help will avoid complaints with the BBB and Seniors against crime if they appear to not be interested.

Contacted factory rep via phone. He was not interested in looking at my problem, instead he sent me articles on why seams are accepted. He is in the flooring companies back pocket

i think we all would like to know the name of floor people.

No, actually I would like to see a photo of these nasty seams.

I agree. Need to see a photo of the seams. I have never had carpet installed where I could not see the seams. The important question is, how noticeable are they?

I am dealing with the same exact problem! The installer put in the carpet and ran out of carpet because the measurements had been wrong. He got another piece but the seam ended up being right when you walk into the room and is super obvious...not a good look at all. Everyone agrees it's not right but want to blame each other. I have been on the phone constantly and eventually showed up in person at the business. I think that made progress and they are telling me it will be handled so I'm hoping for the best. Try showing up in person if that's possible. Good luck.

I'm not on anyone's payroll or back pocket. Despicable comment. I spent 35 years selling carpet and flooring. You accept visible seams in your clothing, right? Carpet is nothing more except that a secondary backing has been glue to it for stability. I was told once when I first started selling "Seams are an imperfection and only an act of God will make them disappear". Sounds like your expectations might have been a little high if you were expecting invisibility. As to the person who posted that there's a seam in the walkway because the job wasn't properly calculated...that is the responsibility of whoever did the calculations. Too bad floor covering companies down here don't certify their installers through CFI. If they did, they could advertise that they have master installers available. I'd be willing to pay a premium price for a master installer. BTW...home inspectors have their place but they are not floorcovering inspectors nor will their opinions have any weight in case this issue should go farther.

Further information might be found here..Installation Standards - CRI. You might also be able to contact CRI for a list of independent inspectors in the area fees for which you will be responsible.

Had that happen when we lived in Pensacola. I took pictures and when the management started arguing, I said take me to the owners home and see if he or her carpet seams are visible. They replaced it.

I have never seen seams in a wall to wall installation, even when I know they are there! They may become obvious with time due to wear but never when new.

I have had carpeting in all of my homes with NO seams showing. Accepting seams is not acceptable. I can't believe you would say that as a carpet salesman.

My uncle is retired. Installed carpeting for years, if seams are showing they will eventually form a peak. This is caused by the glue too hot or not proper glue for the material. Depending on the area and how many angles and cuts sometimes the seams can be recur and stretched. Good luck carpet companies are a bear to deal with. Uncle Tommy’s words not mine.
If you charged it, look at the back of your monthly statement. Most cards have a clause about faulty product law and trying in good faith to rectify, this means continuing to pay on the card. If you have good faith and they do nothing you should not have to pay and the card company will get your money back

If you paid with a credit card, you have 60 days from the date of the statement where the charge first appears to dispute the charge with the bank. This is a Federal law and the rules are clearly defined in the law.

My guess is that's why he's a salesman and not an installer.

35 years of experience and many times dealing with this issue qualifies me, I think. What are your qualifications? You were blessed to not see the seams in your carpet. Some products are more forgiving than others. There is no guarantee that carpet will not show seams. There can be installation issues or product constructions issues that would cause seams to be more noticeable but NEVER would any salesman or manufacturer's representative tell you they're going to be invisible. It's unrealistic.

If anyone knows, Frank D will!

I once had a whole house carpeted, and the company sent out a professional measurer who prepared a drawing showing exactly where all of the seams would be. As much as possible, he located them in areas where they would be less noticeable. That was a long time ago, and I suspect that it may not be a standard practice today.

I dont think the comment was despicable at all!
She's got a monster problem and the rep is not helping...I'd be ****ed too! Maybe he is the company's pocket...unless its you, of course.

Need help finding independent flooring inspector
 

Here are a couple of pictures of the seams I am talking about. FloorMasters installed and did a poor job and will not stand behind it.

All of your photos are at doorways where you always have a seam. They will probably look better over time. You could have someone cut them out and redo the seams, but it may end up looking worse. I really don't think you will get anywhere with your complaint, unless you can prove that they were not properly butted and glued, which I doubt.

Need flooring inspector
 

The photo's I uploaded where from the 3 bedroom doorway's. I have a long seam running right down the middle of the Family Room as well as a very visible seam in the Master Bedroom. This was a really bad installation and FloorMasters will not stand behind it. They recognize that by pulling the carpet at the seams up they will do more damage and make the seams worse. So same old story, they have their $$$$ and I have seams

You need to report the issue to the credit card company there is surely a phone number on the card. I think you have 30 days to file a dispute. I've done this twice in my lifetime
and both times had a well prepared file and I won both times. However, if, I recall the credit card people told me they could with hold payment for ????? 90 days but, in the end they will pay. Even though I won, I assume the person, company on the other side of the issue knows if they do not resolve it they will still be paid. There must be some penalty they suffer as in both cases they avoided a positive response that after I dealt through the credit card company they offered.

That's really not how it works. Under Federal law, you have 60 days from the statement date to dispute a charge after you have tried to resolve the issue with the merchant. The bank must immediately remove the charge from your account and conduct an independent review of your dispute. If the bank determines that your dispute is valid, then the merchant does not get the money.

Is Luxury Vinyl Flooring a possibility in your future?

Low pile carpet shows the seams!

Hello,
I hope that you used a credit card. Your photos will support your claim. As mentioned above, it is required to first try to work it out with the floor company. 1. Have them fix it, or 2) Have them give you an adjustment if that is ok with you. It is best to take the lead - tell the floor company what you expect. Maybe 15% refund - if that is ok. If no agreement can be arranged, then it is time to begin the dispute process. It is best to be clear to provide details of the issue, and communication details with the credit card company - dates of each communication, type (email / call etc.) what was inquired, what was replied. I've had to do disputes a few times and have always gotten the funds credited back to my account.
Good luck

With low pile carpet you get what you pay for and although I’m either tile or wood floor guy this type of carpet is used more if you have young children , heavy traffic areas or like something that vacuums easy but that’s just my opinion