Misdelivered Mail & Packages by USPS
 

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

Feedback.............................breath, just breath. Relax. Life is good. Enjoy the journey.

So ... do nothing, say nothing, "head in the sand"? I'm not much of a "rug", but other's are entitled to their opinion and their option to accept poor customer service and just "be happy".

chilout
You are talking about the USPS.
Maybe a head has been in the sand if USPS "customer service" levels are a surprise.
Five errors.
Could be new personnel.
Just breath and see if it improves......you won't get sand in your hair, but you could be a happier person.
:welcome:

Could be the contract employee that delivers your mail is unreliable. Definitely follow up with the post master. We have only occasionally gotten misdelivered mail.

We have lived here for fifteen years, total of two homes, one as a snowbird with periodic occupancy. The worst times for mess up is in the beginning of an address change. After that, it gets pretty smooth. We received a neighbor's Amazon package by mistake a couple of weeks ago.

I am pretty sure this is a tempest in a teapot.

Another newbie stirring the pot………..starting a movement after one month.:ohdear:

I don’t know about the OP, but I would be mightily annoyed to have someone be so dismissive about valid concerns.

I think it is not unusual for mail to be misdelivered when an address change occurs. It happened to us a few times at first and then pretty much never happens anymore.

My suggestion is first to talk to the postal worker at your mailbox. Let them know, politely. If it continues let the postmaster know.

It is easy and understandable to get upset about misdelivered mail, I just think there are more important things to be upset about.

I am sure it will get better soon.

If you are going to speak with someone at the Lady Lake Post Office, you will need to go there in person seeing as nobody there ever answers the phone.

Wrong! If one gives up calling - they will get no answer...if they are persistent - the phone will be answered. At lease that's how it has worked for me - not to mention how helpful the folks there have been!

We had a package delivered that came to our address, correctly, but 2 days later than original delivery date. However instead of placing it on our front door, or even near the door, it was left in the middle of the driveway. 9feet, away from garage door, and in the middle of the driveway. Weight on package 5.4 lbs.
We were in Gainesville, received notice delivered, at front door, however our cameras didn’t go off. Before we left Gainesville, heavy rain started, the entire way, home. By the time we got home the package still sitting in the middle of the drive was soaked thru to the contents. While damage was covered by shipper, customer service couldn’t believe, the photo of the box sitting in the rain. Since we didn’t ship they will be contacting USPS

Mail issues
 

I can empathize with those having mail delivery issues. I have lived here 11 years, and have had great experience with mail delivery. However, team has changed and service has deteriorated. In two weeks time, as example, five errors—three misdeliveries of others mail to me, and two lost (ultimately got to me) packages. I tried to bring it to the attention of mail crew with terrible results. I a, careful in dealing with workers, and certainly not aggressive or rude. However, the response toward me was abusive. It is an exercise in futility to communicate with post office as there is no access or response.

One package delivered to me was a huge box, meant for another person. There is no way to get them to return and deliver it correctly. I had to hoist it in my golf cart and get it to the intended party.

Seems to me there is a need for quality controls and feedback. I would think if there was an issue, the local crew would want to know. Unfortunately, not in my postal station.

What was the response when you discussed the issue with your carrier?

That is the 1st place to start

I know, right. I'm surprised at some of these snarky comments insinuating that I should be just fine with not receiving my mail, receiving others mail and/or not getting my packages that I paid for. Or, that I shouldn't complain about poor mail delivery service because I'm a "newbie" (LOL). Update: just checked the tracking on an order I placed that came to $150 and it says it was delivered to a "parcel locker" a couple of days ago. So ... no key in my mailbox for a parcel locker; no note from the Carrier or however they tell you which parcel locker. Or, maybe I'm unfamiliar with the parcel locker set up and someone can enlighten me so I can figure out what parcel locker my order is located. This will now make SIX in 30 days plus the 3 unscanned packages. Also, to note, the packages and mail misdelivered isn't forwarded mail, it's mail with my correct name and current address. One person that was up at the boxes when I got someone else's mail told me that she just shoves it through her mailbox onto the floor behind the boxes and, hopefully, the Carrier will pick it up. She said that's what most do as -- her words -- "it happens every day". Thank you for your reply though. It's nice to know that not everyone thinks accepting poor customer service from the USPS is just something that should be expected and accepted.

So, have you discussed with the folks sorting the mail…at your mail station? Yes/No
If yes and no satisfaction go to Lady Lake PO and discuss with postmaster.
If no, you should.
Starting a movement seems a little pre-mature.

BTW I know my guys name and speak to him regularly.

I don't know who the Carrier is and have never been up there when they deliver. I did speak to the Post Master at the Lake Lady PO when my 3 priority mail packages hadn't been scanned at the satellite location off of 441 (I mail anywhere from 5 to 15 priority packages a day). I was told by the staff at the satellite that I must not have brought them in and they didn't know anything more. The Post Master at the main Lady Lake PO was able to use the tracking number and their internal system and found that they were, in fact, in route to their destination and that the satellite office had just failed to scan them which rendered the tracking for the customer useless (which is why one of my customers contacted me wanting to know why the tracking just said "booked" and not accepted by the post office). She (Lady Lake Post Master) told me I will need to either scan them myself at Lady Lake or stand in line to have them scanned individually by the staff to ensure they are actually scanned and not missed (they're all prepaid) -- so, problem solved there. Tomorrow I'll have to go back up there and see if she can figure out what happened to the package that was placed in a parcel locker. Again, maybe I'm not familiar with the set-up for parcel lockers here. I'm thinking we all use the same lockers and that a key to a locker is put in your mailbox when you have a parcel in one of them. But, again, I may be wrong and maybe I have my own parcel locker I'm not aware exists (you know, being a "newbie" and all and being so demanding that I expect to receive my mail and packages -- very unreasonable expectations it seems to some).

You don't have your own parcel locker at the postal station. So, if the postal employee puts a key in your mailbox for locker number 12, but inadvertently puts your package in locker number 14, the person who has key number 14 can steal your package and you will have no recourse with the Post Office. They will claim that they delivered the package to you.

I agree with you. I'm guessing that the Lady Lake Post Master is not aware there's a problem. I think it's only common courtesy to let her know in person that I've now had a problem 6 times (another one just happened) in 30 days plus the 3 additional priority mail issues. I will track my issues if they continue so she can have specifics that can be addressed with the Carrier(s). It's my understanding that there's more than one Carrier and/or contract staff. The post office used to pride itself on delivering through -- what was it -- hail, rain, sleet, etc., etc. What's happened to that service and the deserved pride of the Carrier that went with it?

I don't know who they are or when they're there. I've gone several different times during the day and have never seen anyone there who's doing the mail. I have been told by a couple people there who were getting their mail that it's more than one Carrier that handles our mailboxes. I may have to sit up there and wait for the Carrier though so they can try and find the parcel box they put my package in since the tracking says it was put in one.

It is the Federal Government. They actually sent thousands of stimulus checks to dead people, and the guy in charge told the relatives to just keep the money. How is that for customer service to the taxpayers?

Yup, that's how I figured the postal lockers worked (same as other places). I've never had a key in my mailbox and I've actually been looking for one as I've been expecting this package. So the Carrier must have put the key in someone else's mailbox or maybe forgot to put the key anywhere or maybe it fell out on the floor as the back of the mailboxes are open. I have no idea, but I'm missing the package that was delivered. I'll have to see if they can figure it out at the post office tomorrow as I have the tracking info. I'm assuming the Carrier(s) will have access to all the parcel lockers and can see if they can find the package. This is so time-consuming and frustrating to have to be running up to the post office to locate packages mailed and packages that were to be received.

There just doesn't seem to be any accountability or responsibility or even pride in doing a good job or doing things right. Unfortunately, it will be our grandchildren, great grandchildren and great great grandchildren who will inherit today's missteps.

In my Village the new contractor (and we've had 3 errors in 1 month so far) put a sign on the locked door that says "DO NOT DISTURB THE POSTAL WORKERS." Kinda hard to be polite.

Skip

As a general rule the contract delivery carriers are released from the post office between 1030 and 11 and will probably arrive at your postal station between 1130 and noon and should be there putting the letters in the mailbox’s for at least an hour or two before they head out to deliver the larger packages.

wow

The 3 people we have all arrive at different times, anywhere from 2pm to 7pm, and if the person who handles your box is not there, the others WILL NOT check for you.

Wow, "do not disturb..." and they won't help. I'm also just guessing here, but the Carriers may be under some stringent time requirements that are causing them to rush and not adequately focus on delivery accuracy. Possibly a reason, but not a valid excuse.

I believe the current Postmaster General of the United States who was appointed last summer I believe is the one you should contact as he decided to make lots of changes (it's been in the news since last year) and screw up mail delivery. That being said you are obviously running a business out of your home (15 pkgs a day?) so the only way you can be sure they will be scanned to track them is to bring them to the Lady Lake (or Wildwood) post office and make sure they are manually scanned in. As for delivery .... you are at the mercy of the folks living behind your mail box. If you are concerned about your business get a PO BOX at the actual Post office where actual postal people as opposed to "contract workers" will handle them and have them delivered there rather than to your personal box.

I have one for you. Couple months ago I was shipped a $1500 fully insured item that required my signature and tracking and I never got it yet it said I DID SIGN FOR IT yet I didn't get it. Turns out the mail person signed it FOR ME and put it in a "locker" without letting me know, which according to the Post Office is perfectly legal since he put it in a mail locker (but never gave me the key or notified me).

good luck on speaking with Postmaster. Benn fighting this problem for 2 years. Next door neighbor just last week brought over 5 pieces of mail that was put in her mailbox. Have had 3 shipments, that were signed for, never got them. Went down to Lady Lake P.O. twice to speak with Postmaster and was never available. This past Friday I took tracking receipt showing package was delivered to Lady Lake and clerk took tracking # and said the Postmaster would meet with my carrier and get it straighten out and they would call me. Never had received the call.

I had exact same problem and never received my package. Somebody signed for it and I have no idea where it is.

I give my “contracted “ postal carrier a Christmas bonus every year. I get pretty good treatment throughout the year

You are absolutely correct. We have the same problem at least 2-3 times per week.

You are fortunate to not have to depend on sending and receiving any correspondence via the USPS. Say for example -if your mobile phone communication capabilities were sporadic - for example - some times your calls (despite being properly entered) were directed to a totally different recipient than intended.... maybe you occasionally receive calls from someone who had no intention of calling you - but the number they dialed resulted in your phone ringing..... and these things consistently happen a few times each and every month ..... you’d just sit back and say ..... “hey, enjoy the journey, relax......”? Probably not.

Many items that I mail from our la belle slot or from the store at colony take > 3 wks. 2 get 2 md.

Totally different. I would switch providers.

The USPS is not perfect, never has been, never will be.
I assume the OP is old and should know this.

Five, six, ten packages in a month is not huge.....but if it is huge to the oldie, I think he/she could figure out what to do.....talk to the carrier (who is there a couple hours a day), go to the local post office and ask for help, contact the PMG.

Thanks for your concern about my cell phone. :ho:

You're dealing with a 'monopoly' that does not have to provide any level of service to stay in business. I doubt you will get very far with any complaints you may bring. I would suggest you make every attempt to get another type of delivery service for everything that you can. Make sure things are shipped to you via UPS or FEDEX instead of USPS. However, when it comes to regular mail pieces you are at their mercy. No one else can deliver 1st class mail pieces. Keep track of things and complain to the 'Shipper' of the items that do not get delivered properly. Those who live in the new areas where the growth is rapid will probably experience more issues as they try to absorb the overwhelming number of new customers they have from that level of growth.

Remember that the LadyLake Post office probably has many thousands of customers who they are not going to loose no matter how badly they perform. Knowing that, you should realize that your complaints probably won't get very much attention.

Well, that was real helpful!
 

Real helpful. You shouldn’t have bothered.

We had the same problem when we moved here a year ago and the USPS actually lost some items of mail and returned some to the sender. I have the daily email notification of scanned mail items so I knew what should have been delivered. I went to the Lady Lake post office to file several reports with the supervisor and received negative attitudes and poor responses each time. I also mailed 4 packages from the satellite office back in February and one package shows “in transit” for 6 weeks before it was ever delivered. Things have improved some, but there are still problems from time to time. The USPS is definitely not what it used to be.

Paragraphs are your friend.