Comcast/Xfinity sporadic internet outages
 

For the past week the internet has been intermittent almost every day.
Their recording acknowledges a problem in "our area" and announces a fix by date which does not happen.

Yesterday was the worst day with an estimated fix by 10:40 PM......maybe!!!!!!! Seems to be working this morning.....for now.

Fast approaching cutting the cord time as soon as a suitable alternative is found.

I know our neighborhood is affected....anybody else having current service interruptions?

I’ve had century link in last 3 homes same price I think $50 I think it’s been out twice and not long for scheduled work

I haven't noticed any problems in Hillsborough.

"cutting the cord" typically means dropping cable TV service. If you are actually interested in wireless providers of internet there have been a few mentioned in other threads. Performance seems to be highly dependent on where you live.

This is our first problem with lack or poor service in 17 years! (except for cost)

I have reviewed the other threads on cutting the cord. The lack of recording and centralized access(es) are my current constraints. As the cable bill continues to go higher eventually any inconvenience will go by the wayside.

Billethkid, we had exactly the same problem about a year ago and ended up changing the modem from a Motorola one that I owned to the latest and greatest Xfinity xFi Modem. Since the changeover to the new modem at an additional cost of $14 per month, I don't remember any blip. Our service had been uninterrupted on 5 televisions that all stream, 1 desktop, 2 iPads, 3 iPhones, and very little gaming. When the grandchildren and our kids are here even with 4 additional iPhones and iPads still the service has been flawless. We have a lower-end package that is around $50 a month plus the $14 for the Modem.

When we got the New Modem we were supposed to get three Booster Pods but the technology changed and we ended up getting one Hugh Booster. Between that maneuver and placing the old Boosters at various locations, we are now totally covered. The Camera in the garage and Lanai work flawlessly. I'm loving it. Can't believe I have anything good to say about anything to do with Xfinity. I swore them off years ago. For the moment I'm happy to have them back, I'm grateful to have them.

Hope this helps you!

Yes, about two weeks, losing internet connection once a day or so. I reboot and fixes the issue but it's a pain it has to happen at all. Went through this a year or so ago and it got corrected and now it's happening again. I actually called Xfinity to discuss renewal rate this morning. As I'd thought about streaming, I asked what the internet rate is and it's $99 plus a rental box fee. (whatever that means)...so it wasn't much more to keep my current plan with their one year contract. We'll see how it all rolls.

We just changed from Century Link (which we had constant problems with outages, usually brief but enough to reset the modem and everything.) to Xfinity. So far, 2 months, we have had no problems. If there is construction occurring between you and a central distribution box for them, that could explain it.

Use system refresh. Also turn off power to modem for one minute every few days to clear ip addresses. Tech advised this as basic maintenance

Seriously???

Never have a problem with Comcast - I think they are the best of all choices out there

Comcast cable/internet just went out here in Citrus Grove.

I'm posting using my phone as a hotspot.

Also a few minutes ago in Sanibel

Seems widespread this afternoon
 

Also went down in Monarch Grove a few minutes ago, internet and TV.

Me too in Mallory. Started at 315 in the middle of The Batman. First outage I can recall since last hurricane a few years ago. Their app says 2500+ affected. Coincidentally have a service visit tomorrow morning for another issue.

Down in Mission Hills right now, went down about 3:30. And yes, it has been intermittent for about a week.

Why is this in “non-villages” discussion section. Sure seems to be happening in The Villages.

It seems I spoke too soon. Having problems now with a 7pm estimated time to correction

It seems to be out in Tall Trees also. Comcast has been very reliable. I’m usually very happy with them.

I spoke too soon also, it is out here in McClure, and they are predicting 7PM. We'll see. LOL!

OMG! Like without the internet - oh ,wait, I can use my phone as a hot spot!

It's an outage in large portions of Florida not just here. "72% of customers are experiencing landline internet problems and 26% of customers are experiencing a total blackout. We’re aware that you may be experiencing a service interruption and are working to resolve the issue by approximately 04/25/2022 05:27 PM (Eastern). We apologize for any inconvenience and appreciate your patience." UHOH 3minutes left!

Comcast Xfinity internet outage hits customers across Florida - NBC2 News

Updated to 4:00 am now. Sigh …

k.

Even out in San Francisco

Updated to 4am tomorrow now.

Russian attack?

Maybe Elon Musk can buy Comcast next.

Got news for you. Today, the Xfinity outage ranged all the way from El Camino down past Rt366A. No problem? I am glad I switched to Centurylink. Promised never to go above what I am paying now. Xfinity never went a year without increases several times.

Now up.

have had no problems, south of 44, today lost internet 3;30 just got it back 7;05

It must be affecting businesses also. Several local fast food/delivery websites are down. Called one and they took my order but said their credit card machines were down. Had to pay cash.

Lost my internet after I posted this

Ouch!!

Yes, I had made same call month ago same price.

Wonders never cease. Comcast said it would be back up at 7 PM.....and amazing as it is......it was!

They obviously had it shut down....working on what ever it was and turned back on at 7 PM.

Now if we could find a way to get the to work on the price!!

Xfinity just came back up for us in McClure.

Except on their latest outage map at around 530PM or so it showed 4AM tomorrow. All depends on when you looked at it. :D Started out at 4:07PM then 7:00PM then 4AM but actually came back at 7PM. :clap2:

EDIT: In fact, now, 800PM it still says "impaired service" 4AM for full restoration.

Pine Hills down around 5...back up around 8ish

it's all good

Well, I pretty sure you have or had your first problem with them today... :clap2:

There is no cable provider or sat company that doesn’t have issues.

Do we get a refund or a discount on our Infinity bill if the internet is down for ours?

UPDATE 8:23 P.M. – This evening, Comcast released the following statement regarding the outage:

This afternoon, we experienced a fiber cut that impacted our services in the Southwest Florida area. Network and engineering teams were deployed to repair the lines and we are now starting to restore services and bring our impacted customers back on line. We sincerely apologize to our customers for this inconvenience.

Mindy Kramer
Vice President, Public Relations
Comcast Florida Region