Spectrum Mobile Cellphone
 

I currently have AT&T for our talk/text/data. It looks like I could cut my bill in half by going with Spectrum Mobile (we already are using Spectrum for internet and streaming TV). However, on several 'review websites', the Spectrum service is rated extremely low.....often with over 95% of the reviews rating it a 1-out-of-5! If you have Spectrum Mobile service, could you respond with your opinion of the quality of talk/text/data performance, and the quality of customer service?
Thanks!

I switched from Verizon to Spectrum 4 years ago. I have the by gig service for $14/line including voice, text, data. I have exceeded the gig limit when I do a 4 - 6 week road trip but that is my fault, they do have hot spots. But even when we exceed the gig, they are still less expensive then Verizon was. I have never had a loss of service. I would give customer service an A-. Most of the time they are excellent but occasionally have a hiccup but they have always followed up and corrected the issue. They are going though a process to try and combine their cable and mobile customer service and that will cause those hiccups but they will get it worked it out. I also have their triple play and also have been totally satisfied. Having a local office in Trailwinds is also a plus.

JoMar, thanks for your response. However, yours was the ONLY response that I got!!! Is Spectrum Mobile phone service not something that Floridians use? I'm a Wisconsin snowbird, so maybe it's more common up there?

We switched 2 months ago to Spectrum from AT&T and best move ever. Saving $75 a month for 2 phones. Service has been great.

Did you have to switch phones? Or just get your AT&T phones unlocked? Do you know who's towers Spectrum uses? AT&T, Verizon, etc?

If Spectrum mobile is anything like their cable tv service, I would turn around and run.

I cringe at the thought of having to deal with a cable company for phone issues as they are just reselling either Verizon or AT&T.

You can bring your own phone. It just needs to be unlocked and any outstanding balances paid off. I believe that Spectrum Mobile uses the Verizon cell tower system.

I have been using Spectrum internet and Spectrum TV for several years and it's been working just fine for me, in Wisconsin and in Florida.

AT&T was taking days to unlock our phones even though we had a zero balance. We opted to buy new phones rather than wait them out. I think Spectrum uses Verizon towers and we have great service here and while traveling.

I assume their cheap price is temporary for the 1st year. What would that price be and what is the price after that year is up? I've looked and can't locate that information.

We switched from AT&T to Spectrum in March. Best decision ever. Our bill is less than half and service has been excellent. We unlocked our phones online ourselves. They use Verizon cell towers so coverage is excellent, no problems even on a Caribbean cruise.
We also have their cable and internet and no problems whatsoever. A little while back Xfinity customers were complaining about constant outages. We never missed a beat.

If, that is true it is common with so many things. With a one year contract, it works both ways. You are not tied in for two or more years and can explore other options. They all shop what the others are offering and surely know the competition better than we do.

They require no contract !!

Spectrum and Xfinity mobile use Verizon's network. If you liked Verizon, you'll be happy with either except you will pay way less. Trick is you have to use the respective internet service. If you drop the internet, you will pay extra for the mobile...that's it

You get nothing for nothing, Spectrum and Xfinity is deprioritized. In times of congestion, you will take a back seat to Verizon's postpaid customers and that's why it's cheaper.

I got on a chat session with a Spectrum agent and asked about the $29.99 price, whether it would suddenly jump up to a higher "normal" price. But they said, "No, the $29.99 price was standard, and not a temporary discounted price."

I switched from Verizon about 2 years ago. No perceptible difference in service, and the most I’ve paid is $28 monthly. Sometimes as little as $14/month, depending upon data usage. It works very well for me.

How difficult is it to keep your phone #? Does that just simply go with the phone? Or do you have to do something special?

You can keep your old phone number. I have not switched over to Spectrum Mobile yet, but their website has guidance on what you need to do. You can find the info on spectrum.com/mobile, there is a link on the toolbar = "Bring Your Device". Please note that not ALL phones can be transferred over to Spectrum Mobile. You can check your phone's compatibility at the link I gave above.

Now how would you know that has any impact on service here? I have had Spectrum Mobile for 4 years and have never had a problem with making or receiving calls, texts or access to the internet. I have had their cable service and internet service for over 8 years and see no reason to change. I question those that make negative statements, how long have they had the service? I had Verizon forever before we moved here (wife and I both worked for them) and we switched....have had no problem with the service anywhere in the Country and saved significantly. Not having a contract is also nice :)

Bad assumption, have had the $14/gig price for 4 years...no increases, no contract. Or is it 3 years....hmmmmm?

If you're here in Florida you can get T-Mobile's 55+ plan. It's $55/year for two lines, unlimited talk, text, and data. We've had it for 5 years, and the coverage has gotten better every year. They now have more towers in the area than anybody else.

Another bonus - once you're T-Mobile you can cut the cord and go with YouTube TV with a $10/month discount as long as you're with T-Mobile!

I believe the T-Mobile plan is $55/month for two phone lines, rather than $55/year. Plus taxes and fees.
The Spectrum Mobile plan is $29.99/month per line (including taxes and fees) for unlimited talk/text/data. So 2 unlimited phone lines would be $59.98/month. Of course, that price requires that you also have Spectrum internet.

We moved into Fenney in June with T-Mobile. Reception in our house was extremely poor. Hard to believe because even we aren'tas close to the Turnpike as some other villages, we aren't that far . Maybe 5G reception is better? Switched to Spectrum, much better reception. Will miss MLB TV , which was free with T-Mobile as part of their T-Mobile Tuesday perks.

It wasn't a negative post it was just the fact that Spectrum and Xfinity are deprioritized.

Facts aren't negative they’re just facts.

Do you think Verizon is going to allow someone to sell the exact same service on their network cheaper?

If it's working out great for you that’s wonderful but keep in mind TV is growing fast and congestion issues may come into play down the road.

Thanks for all the comments! I feel pretty confidant that switching from AT&T to Spectrum Mobile will not be a mistake.

So the facts are considered negative now?

I would want all the facts before making an informed decision. Maybe someone is running a business with that phone line and may not want to risk being deprioritized.
I will tell you if you're ever at a crowded event like a sports stadium you might get deprioritized.

If it makes you feel any better the T-Mobile/MLB was a 3-year contract that ended last season. Maybe they will renew, who knows?

Is the YouTube TV offer still active, I thought that expired. T-Mobile has gotten better but I'm still sour that my Social Security number was hacked from them even know I wasn't a current customer at the time. I have no idea why they keep your SS# after you leave the company.

Not exactly. I have Xfinity Mobile cell service, with the by-the-gig plan, unlimited talk and text, and it uses the Verizon network. My monthly bill is $13.65 every month because I never use more than 1gb of data per month. According to Xfinity Mobile, the by-the-gig plans are never deprioritized. If you have their unlimited data plan, you can use 50gb of data per month before you can be deprioritized. But, if you have a 5g phone, you are never deprioritized regardless of how much data you use.

Having worked in the business, and for Verizon, they wholesaled their services to other vendors so yes, they did allow someone to sell the exact same service cheaper. The Discount was given because the customer had to do the installation, do the billing, provide customer service and repair service. They also had a minimum purchase which enabled Verizon to provide services over high capacity networks. We deprioritized early on when we didn't have the capacity but newer builds were overbuilt while legacy systems needed to be upgraded which could only be done through the business plan process. I suspect TV will be fine as Verizon projections are easier to make as construction is known and as long as Spectrum makes their business case nationally it should continue. Also remember that Spectrum is owned by Charter, somewhere around #80 in the Fortune 500 list, while not in Verizon's league, not a bad neighborhood.

I considered the comment negative since I view it as coming from a place where you based it on what was in the public domain and published in legacy locations and networks. Much of that has no application here since the plant being installed is mostly residential focused and the tower technology, muxing and fiber continues to multiply conversations. Choke points are still Central Office facilities when hand offs are required.

I have to no idea what that word spaghetti you just posted is.

Exactly :)

Meanwhile Verizon is now selling 5G Home internet in TV. You can’t tell me that’s not going to add to congestion?

If you want to save a buck knock yourself out but my lifeline is not the place for me to save a buck. Maybe skipping eating out one day a month would be more rational.

Whatever you believe and works for you is all that matters. :)