Lea N |
09-16-2023 01:21 PM |
Quote:
Originally Posted by Laurel Maryland
(Post 2257608)
I too have been subject to aggressive marketing from Premier Medical. I love my primary care doctor there, but the office staff leaves a lot to be desired. For example: (1) When I called last week to schedule an appointment with my primary care doc, the woman taking my call told me that I MUST see their dermatologist. I told her I already have a dermatologist and didn’t want a different one; to which she replied “no, you must see ours.” I said no again, but she wasn’t taking “no” for an answer. We went back and forth like that a half dozen times until she finally gave up. (2) I have also had emails show up in my email account unexpectedly telling me Premier staff scheduled an (unrequested) appointment for me at a certain date and time. These are appointments I never asked for. Where do they come off scheduling me for appointments I did not request? Sounds more like a subpoena than an appointment. I have to waste my time trying to cancel them. (3) Premier hired a house physician who was arrested for beating a woman. I don’t think he’s there anymore, but I’m not sure.
|
My husband needs PT and OT (home health.) I can't begin to tell you the nightmare it has been to get someone to come to our home. Therapists have called and made appointments and never showed up too many times to count. We fired them and got a new company. The new ones weren't any better. They all do it. They've sent nurses out and didn't want to stop. It's easy money to have a nurse take blood pressure and leave. Every time they do this it takes away from future OT and PT visits.
My husband just started a new agency. Again, they didn't call and didn't show. When they finally decided they wanted to come they didn't call or show up on the date they had scheduled with us. I called them and scheduled it for the following week (being this coming week.) One of their therapists called after the appointment was scheduled to come the following day (which was this past Thursday.) I told him my husband had scheduled an appointment this Tuesday with their scheduler. The therapist showed up at our door, unannounced on Thursday anyway.
A nurse showed up at our door one day asking for someone with a different name. I told her she had the wrong house. She left and came back a few minutes later. She knocked on the door and before I got to the door she walked into our home.
When I've contacted so called manager's of these places they just tell me what I want to hear and do whatever they want. One person told me that older people are home all the time anyway so they don't see the need to make an appointment ahead of time.
|