Spectrum wants to visit us
 

Have any of you experienced this? What should I expect?

I received email from Spectrum notifying me ...
"We've identified an issue that's likely to affect your service. While you may not be experiencing it now, a future service disruption can be avoided if you schedule an appointment today."

The only Spectrum service I use is Internet and it is working just fine. If you have had these visits:
- Why did the visit?
- What did they do?

Oh yeah, a third question:
- Are you comfortable with letting strangers into your home?

Use the app chat feature asking for specifics. Dumped them when xfinity offered 25 a month for internet service

I would contact Spectrum from a number on your monthly bill or their web site and see if they actually sent it.

Scam……

Exactly.

Might be legitimate. They may need to change some equipment at the home to be compatible with a scheduled upgrade at their office. It's easy enough to contact them through a number on the monthly bill to be sure the email was actually from Spectrum.

My questions aren't about legitimacy. There's enough evidence in the emails and web pages to assure me the request is actually from Spectrum.

Read again, and you'll see my questions are about what they actually do.

contact the sheriff, and have them waiting if they show up? defiantly a scam

excellent

We got a new modem in the mail because they said the old one was obsolete

Call Spectrum to verify that this isn't some sort of scam. It smells a bit.

You should absolutely call them. If they have indeed identified an issue, they can tell you what that issue is and what they need to do. If they tell you that there is no issue, then this an attempt to get a salesman in your house.

Yes, call them to set up appointment. Use your bill or online account to confirm the number to call.

I'm in Marsh Bend, and yes a tech came out. Our modem was replaced, and the tech checked all the wiring in our home.

Everything is working and just might be a bit better.

Yes, it's wise to be cautious. For us, it was legit. No new charges, just good service.

We just had it. It is legit. Everything for us was working fine so I almost didn’t have them come but it turned out they had to replace my line to the street. No charge. You should give them a call for peace of mind or have 2 people in the home when they come like we did.

Why post here? Just call them and ask what they want to do. If it's a scam, you'll find that out also.

They had to change the line to the street when I got that notice. I too was wondering why they needed to, since all seemed fine, but it's something they do to prevent issues.

Email
 

Check if the phone number in the email is the same as the actual Spectrum number. At any rate if you do call, call the number you actually have, and don't reply to the email.

I got the same notification a month or so ago. They came out and checked all the wiring and connections, and ended up replacing the cable from the box to the house as the cable had degraded over time. So yes, legit and they resolved what may have been a future problem.

I think you need to take another look. For no reason would they ever have to do that. All equipment is backwards compatible, also any email can look like it's real and not be. This is why you call Spectrum. In my 48 years of IT cyber security I find that most people have no idea what to look for and how to truly figure out if it's real or not.

When you call them - IF it's real they will tell you exactly what they intend to do. otherwise you wasted a post!

Sounds suspicious.

Right, like they don’t have nothing to do.

I just delete it, when it fails then i’d call them.

Ask Spectrum
 

Try calling the number on your bill and ask them what they are going to do while at your home. Don't settle for "Check the hardware". Their email sounds like there is something specific they are trying to do to avoid an outage. Don't settle for anything but a specific answer. Hope it helps.

It is 100 percent legit. I have friends and family that both work for Spectrum. Spectrum does check your signal every so often, and unlike Xfinity, they fix a problem before it becomes big. No scam going on. If you do not want them in your house, then just wait till it breaks on a Saturday evening when you have a house full of guest and then call them then to see when they can come out.

And complain they should have sorted it sooner?