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what to expect from Comcast/Xfinity
SEASONS GREETINGS
We are moving to the Village of Piedmont in mid January, and we are wondering if Xfinity has upgraded to FIBER-OPTIC ?? |
Did you ask Comcast?
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I am STUCK with Xfinity/Comcost and if you need any sort of assistance it is next to impossible to get a human and if you do it is after quite some time navigating the bot. I had Verizon but not offered in TV.
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As already suggested, you should probably call them and ask. However, it doesn't make that much of a difference. The Xfinity trunk lines (for lack of a better term) are probably fiber but the last 50 feet to the house is coax. There are providers that will give you fiber to the house, depending on where you live. For example, Quantum Fiber (aka CenturyLink) offers fiber to the house is some areas of The Villages. Centric Fiber also apparently offers fiber to the house in some areas south of 44. Spectrum is also available in some ares of The Villages but they use, as far as I know, coax for the last 50 feet. There are also 5G cellular network based internet providers (AT&T, T-Mobile, and Verizon), but I digress. Regardless of whether the last 50 feet are coax or fiber, there is much more available bandwidth than you can consume, unless you are doing something extraordinary. One advantage of fiber to the house is that you will typically get a dynamic IP address to an RJ-45 ethernet jack in your house, which means you can plug any computer or router into that jack. With a coax for the last 50 feet, you will typically have to use a provided or approved modem/router to connect to a coax jack. Welcome to The Villages and I hope the move goes smoothly.
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Why?
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If its your only option, suggest getting high speed internet only ($50ish/mth) and go to streaming. |
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Network Latency is the bottleneck...Doesn't matter if its fiber or coax.
100Mbps is more than enough bandwidth...Latency kills reliable speed. Comcast Coax Latency is typically 30ms in TV. When I had Verizon FIOS, it was 3ms. Centric or Centurylink fiber latency is typically, what? |
All the internet/cable customer service departments are awful. The turnover is huge. Being a customer service rep for a internet/cable provider has got to be the worst job...right up there with Microsoft and Apple. As people who have worked in a computer related customer service job say on their first day...Customers Suck!
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Look into YOUTUBE TV. I just got it streaming and live television for $89.00 a month. 125 channels just like the Comcast television.
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Xfinity
We have found that going to the Comcast store itself is way better than waiting on hold for someone to pick up the call. The people in the store are much better to deal with.
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We have YouTubeTV 6 months here and 6 months up north. You cannot stream from 2 different locations at the same time without using a VPN and "faking" your location. However you can make a location change (a move) twice a year and use one account. Works great for us.
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two separte things actually
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1st thing needed is an internet service provider. 2nd-ly are streaming providers/content providers. You'll, firstly, still need Spectrum or Comcast or CentryLink, etc to provide the actual internet trafficing. Then, secondly, YOUTUBE, Hulu, Netflix or whomever for content. Comcast bundles connectivity and content; but you can use them solely as the internet connection provider and get content elswhere. Comcast internet (only) is like $50 @ mo. for connectivity to 85 Meg basic service. That is more than adequate speed for streaming. THEY WILL TRY TO UPSELL YOU; just say NO. (If you run your own Server platforms, you will need more upload speed and are a separate issue)) For TV bundles, Hulu+Tv, or Tubi, or YoutubeTv are amongst the many candidates. |
Service from Youtubetv at two locations
Yes. I did use my YoutubeTv service at location here and up north at the same time. I don’t know if they “allow” it but it works. I dropped them for a different reason, but I am thinking of using them again. Hulu does not allow dual location.
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No appointment needed.
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Or just walk in and get in the queue. Typically less than 30 min wait. The Corp sucks but these people help you, mostly. |
Not really kosher...
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BUT, if you select the "I live here" option, it lets you proceed. (Not sure if there is a limit to this or not.) |
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Go for price. If one goes up, switch to the other. |
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If you have the extra $100 bucks a month, go with ComCast. If you don't, then you get the inferior product of YouTube TV for $100 bucks less. At least that's my experience. At some point, I'll go back to ComCast when they offer a special.
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I have Comcast up here in Massachusetts. They have not been an issue since I have internet only and pay rack rate of $80. It wasn't an intro price and I haven't had all the bait and switch issue I had back when I used them for tv.
Youtube TV doesn't have NESN for those in Massachusetts. Just an FYI, FUBO does carry NESN in Mass. |
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Comcast
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Interesting that you mentioned the Comcast security breach. I only found out because I went to the website. They never notified me I needed to change my information. Btw - that security breach got so much information on me! Unbelievable! I froze my credit reports. |
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Set a couple of things straight. Comcast/spectrum is an all copper network I doesn’t matter if fiber is used somewhere in its network path, the copper network is compromised and the more network traffic, people using the network at the same time, performance will tank.. Copper networks might have decent download speeds but that all have higher latencies and very slow upload speeds. Also, it doesn’t matter which network provider you use, you will not get a rj-45 connection, fiber or no fiber. Most people will just use wifi which is slow.
If you can get fiber to your house, this will be the best network you can get and probably at the cheapest cost. Also there is at least 2 fiber companies that offer internet, the newest company is for the newer areas south of 44. |
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The Quantum fiber offer of 500mbps up and down comes with up to four wifi "pods" Each of the pods has 2 rj45 (ethernet) connections. True that you are still limited by wifi speeds to the pods. The wifi speed to my phone, which is in my front office while the pod is in the living room, is 398 down and 169 up. What I also did, which was quite easy, was to take the telephone cables and change the plug and wall plate to RJ45 and put a $25 switch in the low voltage box where all of the phone cables go and the Quantum modem is there. This gives me ethernet to every room in my house. My ethernet speeds are 495 down and 949 (yes 949) up. My speeds are measured by speedtest.net. |
Not true. QuantumFiber (aka CenturyLink) gives you an RJ-45 jack in the wall with a dynamic IP address somewhere in your home that you specify (typically where you want your router). In my case, the connection to the wall jack is via cat5e cable (in the walls during construction) from the RJ-45 jack in the QuantumFiber box in the low-voltage panel in the garage. Most people will plug in a Wi-Fi router but you could plug in a computer or a VoIP phone.
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I live in Piedmont, have Centurylink 1Ghz internet, fiber terminates in my office. $65 mo total for life, now they charge $70.
We've not had any issues or disruptions to this service. We stream YouTube TV, been doing this for about 4 years. Highly recommend. |
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You can expect large monthly pay out the little to no support. |
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I do the same with the phone company every couple of years when I notice the bill's gone up. I just call them and tell them I have no contract and want the current special that includes only the features I want, and nothing more. |
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" If you are moving into a newer area, they are all pre-wired for Centric Fiber (modem, router, Wi-Fi) before you even move in (it's actually active before you close and set up your account), so zero delay in getting service from the second you close on the house. "
I was wondering when TV was going to do this :) Do you know the price of their lowest price/speed base service ? |
Here is what you can expect from Comcast:
Endless and repeated billing issues that never seem to be resolved even though you spend hours on the phone with their so-called "customer service". I have NEVER not had a billing issue with them in the 30 some odd years that I have had the misfortune of dealing with their monopoly. Fortunately, now, there are some more choices. I will NEVER do business with this company again and warn everyone I know to steer clear of them! |
We have had xfinity for the four years we lived here. Price reasonable when we moved in but every year a large increase. Now reached a point where we are not hppy with cost and when I called to complain they offered me a 5% reduction. Asked them where we return the boxes and lady on the phone obviously could care less.
Had a problem with voice remote and could not believe how hard it was to find a phone number to contact them. Never did fix it and mostly find shows manually. We are looking to change and expect to do so shortly. |
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