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-   -   City Of Leesburg Natural Gas Bill "EXTRA CHARGES" (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/city-leesburg-natural-gas-bill-extra-charges-355829/)

WiseSpender 01-14-2025 07:09 AM

City Of Leesburg Natural Gas Bill "EXTRA CHARGES"
 
I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!


:doh::rant-rave::swear::confused::$:

Bill14564 01-14-2025 07:29 AM

Quote:

Originally Posted by WiseSpender (Post 2401247)
I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!


:doh::rant-rave::swear::confused::$:

The Villages utility billing system incorporated similar charges about a year ago. I believe the options available to me are:
  • - Write a check - cost of check, envelope, and stamp
  • - automatic withdrawal from checking account - NO fee
  • - ACH initiated by customer (Echeck) - fee
  • - Credit card payment - fee
  • - Bill pay through bank services - No fee (EDIT: can be manual or automatic)

I use automatic withdrawal from my account, others have talked about using a bank's bill pay services.

Again, this is for the Villages utility billing system used in Sumter County. The fees for the Leesburg system may be different.

retiredguy123 01-14-2025 07:31 AM

I receive my Leesburg electric bill and my District water bill via email. I pay both bills using an ACH E-check directly from my personal checking account using the free Truist bill pay system. In the case of my water bill, I avoid the $0.95 charge assessed by the vender, Invoice Cloud. If Leesburg adds a vender to their online payment system, hopefully I will be able avoid any vender charges by continuing to use my personal bank bill pay system. Time will tell.

retiredguy123 01-14-2025 07:50 AM

Quote:

Originally Posted by Bill14564 (Post 2401254)
The Villages utility billing system incorporated similar charges about a year ago. I believe the options available to me are:
  • - Write a check - cost of check, envelope, and stamp
  • - automatic withdrawal from checking account - NO fee
  • - ACH initiated by customer (Echeck) - fee
  • - Credit card payment - fee
  • - Automatic bill pay through the bank (essentially the bank writes a check) - No fee

I use automatic withdrawal from my account, others have talked about using automatic bill pay.

Again, this is for the Villages utility billing system used in Sumter County. The fees for the Leesburg system may be different.

Note that I pay the water bill "manually" using Truist's ACH E-check bill pay system. There is no automatic withdrawal and no fee.

Bill14564 01-14-2025 07:59 AM

Quote:

Originally Posted by retiredguy123 (Post 2401267)
Note that I pay the water bill "manually" using Truist's ACH E-check bill pay system. There is no automatic withdrawal and no fee.

I believe you noted in the past that if you initiated an ACH from Invoice Cloud there would be a fee. It may have to do with where the transfer is initiated or there may be some other difference behind the scenes.

(I corrected my post above to remove "automatic")

retiredguy123 01-14-2025 08:07 AM

Quote:

Originally Posted by Bill14564 (Post 2401271)
I believe you noted in the past that if you initiated an ACH from Invoice Cloud there would be a fee. It may have to do with where the transfer is initiated or there may be some other difference behind the scenes.

Yes, Invoice Cloud will charge $0.95 for every payment. But, I receive the bill via email, I write down the total amount due, and then I log in to Truist and make a bill payment directly to the District account. The money is sent via ACH E-check and there is no fee from Truist, Invoice Cloud, or the District. It takes less than a minute to make the payment.

Bill14564 01-14-2025 08:14 AM

Quote:

Originally Posted by retiredguy123 (Post 2401278)
Yes, Invoice Cloud will charge $0.95 for every payment. But, I receive the bill via email, I write down the total amount due, and then I log in to Truist and make a bill payment directly to the District account. The money is sent via ACH E-check and there is no fee from Truist, Invoice Cloud, or the District. It takes less than a minute to make the payment.

And I have Invoice Cloud configured to automatically withdraw from my bank account. I receive an email but I write nothing down, I log into nothing, and I don't have to watch for typos. It takes zero time and I'm confident the bill will be paid with absolutely no effort on my part.

I have never had a problem paying with automatic withdrawals whether from the bank or from a credit card. Others may have had a different experience. The next time I have a problem will be the first time I've had a problem and might change my mind.

To be fair, I do manage the withdrawal account carefully and keep the balance low just in case something unfortunate were to occur.

retiredguy123 01-14-2025 08:19 AM

Quote:

Originally Posted by Bill14564 (Post 2401284)
And I have Invoice Cloud configured to automatically withdraw from my bank account. I receive an email but I write nothing down, I log into nothing, and I don't have to watch for typos. It takes zero time and I'm confident the bill will be paid with absolutely no effort on my part.

I have never had a problem paying with automatic withdrawals whether from the bank or from a credit card. Others may have had a different experience. The next time I have a problem will be the first time I've had a problem and might change my mind.

To be fair, I do manage the withdrawal account carefully and keep the balance low just in case something unfortunate were to occur.

If it works for you, great. I try to avoid autopay anytime I can. Old school.

ElDiabloJoe 01-14-2025 10:08 AM

Quote:

Originally Posted by retiredguy123 (Post 2401278)
Yes, Invoice Cloud will charge $0.95 for every payment. But, I receive the bill via email, I write down the total amount due, and then I log in to Truist and make a bill payment directly to the District account. The money is sent via ACH E-check and there is no fee from Truist, Invoice Cloud, or the District. It takes less than a minute to make the payment.

I do the exact same thing with many of my bills. It may take a few days - up to a week, but the Truist Bill Pay system works.

WiseSpender 01-14-2025 04:11 PM

Are Automatic Payments made through my checking account considered an "ACH/Echeck" payment, thus subject to the extra charge?

retiredguy123 01-14-2025 04:22 PM

Quote:

Originally Posted by WiseSpender (Post 2401488)
Are Automatic Payments made through my checking account considered an "ACH/Echeck" payment, thus subject to the extra charge?

No. You should be able to make ACH E-check payments for free if you have a checking account with bill pay. It sounds like Leesburg may have hired a vendor to process online payments like the District has done with the water bill. The vendor charges a fee if you decide to make your payments through the vendor.

OrangeBlossomBaby 01-14-2025 07:54 PM

Another option: find out what's good to eat in Leesburg, and once a month, GO there and pay your bill in person. And enjoy your lunch nearby.

polirudb 01-15-2025 04:29 AM

I printed your message to show a friend who lives in Leesburg. It cost me a new color ink jet cartridge.

Rocksnap 01-15-2025 06:07 AM

Quote:

Originally Posted by polirudb (Post 2401594)
I printed your message to show a friend who lives in Leesburg. It cost me a new color ink jet cartridge.

And here I was thinking he was just being an LGTBQ++ warrior.

PurvisT 01-15-2025 06:14 AM

Quote:

Originally Posted by WiseSpender (Post 2401247)
I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!


:doh::rant-rave::swear::confused::$:

use bill pay from your bank, no fee charged

BlueStarAirlines 01-15-2025 06:27 AM

TECO has a similar charge. I just overpay in January and charge $1,000 on my card. I am hit with the fee, but its a once a year charge and less than what you are being asked to pay.

RoseyRed 01-15-2025 07:53 AM

:evil6::evil6::1rotfl::1rotfl::
everyone pay bill with loose pennies !

jlouther 01-15-2025 08:20 AM

I use “autopay” with the City of Leesburg. There is no fee for the service.

DAVES 01-15-2025 01:55 PM

Quote:

Originally Posted by WiseSpender (Post 2401247)
I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!


:doh::rant-rave::swear::confused::$:

I would call the gas company. You may also call your credit card company. I think Ben Franklin said watch the pennies and the dollars take care of themselves. I will bet you will get replies don't be so cheap. SO FROM ME THANKS FOR POINTING IT OUT.

I've seen, noticed more of this recently. I know or perhaps KNEW that to take credit cards is EXPENSIVE like forty cents for every transaction and 2% of the bill amount. Those percent back deals do not come out of thin air. I do not think it has changed. To take credit cards, you sign a contract with the credit card company and you cannot charge a fee for using a credit card or offer a discount for CASH.

DAVES 01-15-2025 02:02 PM

Quote:

Originally Posted by RoseyRed (Post 2401638)
:evil6::evil6::1rotfl::1rotfl::
everyone pay bill with loose pennies !

FUNNY? Not really. Due to INFLATION, a penny is worth a penny and a half in scrap copper.
It is ILLEGAL to destroy them. HUM could get you three meals a day, medical care and an orange jumpsuit.

DAVES 01-15-2025 02:09 PM

Quote:

Originally Posted by BlueStarAirlines (Post 2401611)
TECO has a similar charge. I just overpay in January and charge $1,000 on my card. I am hit with the fee, but its a once a year charge and less than what you are being asked to pay.

HUM Isn't the slogan the Villages is friendly. Overpay any bill by a penny. It costs a small fortune to deal with an overpay. Calls, letters etc. Computers do not think. It will keep notifying you they owe you a penny.

J1ceasar 01-15-2025 03:27 PM

My bank sends bill payments via check without me incurring any postage. Capital One


Quote:

Originally Posted by WiseSpender (Post 2401247)
I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!


:doh::rant-rave::swear::confused::$:


J1ceasar 01-15-2025 03:28 PM

By the way you do realize credit card companies charge two and a half to 3% to the vendor for accepting cards.
Leesburg is just passing it on to you

Fenster 01-15-2025 08:39 PM

Cost of a stamp? Fees under a dollar?

And I thought I was careful with money!

Pairadocs 01-15-2025 08:52 PM

[QUOTE=WiseSpender;2401247]I noticed on my City Of Leesburg Natural Gas bill that "utility payments made with a credit/debit card will incur a transaction fee of $3.50. ACH/Echeck payments will incur a $1.00 transaction fee."

How can I avoid these "add-on fees"? I have never had any business charge me extra for using automatic payment features (whether it was automatically billed on my credit card or taken out of my bank account)!

Even paying the bill with a personal check and sent by USPS mail each month (which would seem to avoid City Of Leesburg's nasty transaction fees) would cost 73 cents for the postage stamp!

Anybody know how to handle this at the least cost? Please chime in!



We have noticed this happening more and more in just the last few months, and YES, even charges for using automatic payments directly from bank account. Guess businesses are just fed up with incurring "usual and customary" costs of doing business, and have decided it would MUCH more convenient and much more PROFITABLE to move those costs to the customers ! In the case of businesses like utilities, they know it is highly unlikely any customer is going to STOP their utility account and go "pioneer"....lol... also, cutting the option of having a physical location and a human being in that location to accept in person payments is an excellent business decision for the BUSINESS, not the so much for the "customers". Welcome to the new world of artificial "intelligence"....MUCH more to come get ready.


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