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Quantum Fiber Questions?
Anyone considering switching to Quantum or Centric Fiber but may be hesitating and have questions?
Also, anyone having Quantum or Centric Fiber having issues and need help? |
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My question is what can cause such a situation? Looking on line (via 5g on my phone! Ugg!), replies about poor upload speeds always blame the home Wifi. That doesn't seem to be the issue I am having as all indications are its on Quantum's end. Any thoughts? Thx in advance. |
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One other thing you can try while you are waiting for the tech is on the SmartNid near the power connector there is a reset button. Take a paper clip and depress the reset buttone for 20 seconds. This will do a hard reset on the smartNid. You should see the light go red, then green, then flash blue then go solid green if it comes back. Out of all the Quantum installs I've been involved with, they are very reliable but like anything else, something can always happen. Please let us know the outcome of this. Thanks |
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Well, the tech just left. Checked signal at NID and stated he didn't like the readings, checked outside box, same. Apparently the signal loss was at "35" and tech was surprised that anything worked with that loss.
He went a couple of houses down to the outside pedestal junction but couldn't find the fiber to my home. Said he'd have to try and look it up. According to the tech, the junction box across the street in the backyards behind me appears to be where my fiber line originates. He stated that obviously Quantum would not be digging up or trenching under a paved road to fix my drop. He then ran a new fiber drop from my outside box to the junction box two houses away. Now have download/upload speeds back (970 dn/587 up) but a thin cable along the side of my house and across two back yards that according to the tech will be 5-10 BUSINESS days before it will be buried 12" down. Fingers crossed neighbors mowing doesn't cut it... |
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Also, normally, your home is served from a terminal either behind your home or adjacent to your home so I'm not sure why he thought the cable was connected to a terminal across the street. But never the less, the problem was fixed fairly quickly and with a brand new fiber you shouldn't have anymore issues. Also, I would let my neighbors know about the cable so they can tell the mower guy to be careful. |
When checking upload and download speeds, don’t use wifi, you have to connect a computer to the router (hardwired using an Ethernet cable) to get a valid speed. Since all ISPs aren’t responsible for your internal LANs, your wifi network could have issues but your hardwired connection could be just fine.
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I have been very happy with Quantum. 100 up and down. While many can match the down speeds, cable can't beat the up speed. I use my own router and Wi-Fi access points behind their ONT. Plus, a price lock for life is nice too.
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Went out and bought some marker flags and placed them every few feet along the fiber drop. Hoping that the clear indication of a drop will help avoid any issues and for 10 bucks possibly a little insurance.
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. . i typed in the wrong tense, should read "and will make the next cable replacement easier than digging up the whole yard." |
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I wish we could get fiber tv like we had up in New Jersey. Fios was terrific!
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Fast forward to last year - suddenly my price went up by 50%! I contacted them and was told that the plan I had was no longer available, so the price lock was gone. I switched to another plan that was for 1GB speed and was cheaper than my original 500MB plan, but I had to do it. The new plan again states "price lock for life", but all that means is that the price is locked for as long as they offer that specific plan. |
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Early on, Quantum had several low speed options all the way up to 1Gbs. They got rid of those low speed options and now have speeds from 500GBs-8Gbs depending where in the Villages you are located. These are all standard speeds that the rest of the industry is offering so, I suspect these services will be around for several years and you won't have to worry about any price increases like you do with cable. Also, you didn't mention about last December where Quantum actually lowered their pricing. For one month, Quantum let Existing and New customers get the 1Gbs service for $35, price for life, not a promotion. Many who had the 1Gbs for $75 and the 500Mbs for $50 went on-line and in about 10 minutes switched to the 1Gbs for $35 plan. I hope they do this again this year! No service is perfect but with cable you know for certain aftere 1 or 2 years they will raise your price where with Quantum we don't know but their recent history points to no price increases, at leat for a while. |
Not true. They raised prices for many people from $30 to $40 about 6 months ago (or so).
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To put things in perspective, Quantum was offering too many low speed plans and they decided, right or wrong to standardize their plans with the rest of the industry. So, some that were paying $30 for I think it was 200Mbs were raised to $40 for a faster standard speed. (I don't remember what that speed was.) But most felt even at $40/month what they were getting was well worth the price. Now in contrast, the cable companies give you an initial price for "an" internet service with the knowledge and transparancy that they Will raise your price after that initial period. This is called a promotion. Quantum's prices are not promotions. After that small increase, Quantum as mentioned, they let Existing and New customers get the $35, 1Gbs plan in December which was a lower price than what we were all paying. And when you read the fine print, they specifically said the service Was Not A Promotion. Tell me of another Internet company that has done that? Now, I agree we will have to see how Quantum performs as time goes on and see when and if they raise proces and by how much. |
No, there wasn’t any non-standard plan they were trying to get us off of. They simply decided to raise the rates and ignore that they told customers it was a “price-for-life”. I still have the same plan. I have had them for 11 years.
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I was fortunate to get in on the Quantum $35 "for life" plan and have been VERY happy (other than the recent issue which has been resolved) with the service. I was originally on Comcast with the $55.00 promotional offer which when it expired, after 24 months, JUMPED to $112.00 per month. With Quantum I now have twice the speed at a much cheaper price and even if they don't honor the "price for life" it will no doubt be far less than what Comcast charges.
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All I can say is my price never increased with Quantum in the 3 1/2 years i've had the service and last year it went down by almost 50%. They have also been sending out their latest Wi-Fi 7 pods to most of their existing customers, no charge for a better Wi-Fi experience. |
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