Service from The Villages Golf Carts
 

In considering a purchase from The Villages Golf Carts, was curious on others experience on having a cart purchased from them serviced there. They offer a loaner during the service time and give priority appointments to carts purchased there. Unlike some competitors, you must take the cart there versus them coming to you. Wondered what others experience has been with service at The Villages Golf carts, especially for those that purchased the carts there. Thanks.

Important heads up, TV golf carts Only service their sold products. There are zero appointments. You get in line and wait to see if your cart will be serviced. During high season you can be turned away multiple days. Personally more than once, have got in line at 5am with 6-8 carts ahead. Reading the newspaper with a coffee, or taking bets on if any of our carts will be serviced that day.

We have purchased 2 carts through TV and 2 from outside the bubble. We use a private cart guy who comes to the house, works on our carts, at 1/2 cost of TV. Once the Eastport store opens I have zero expectation you won’t be sitting in the same line like the rest of us with over 15-20 years of sitting in our cart experience

I was at Carts and Clubs this week south of Ocala on 301. Checking out a new Yamaha.

They had a lot of carts and can customize any way you want. If you need service they will come to your house. If they can't fix it there, they'll take it back to their shop and give you a loaner.

Not sure on prices compared to The Villages Golf Cars since I haven't been there.

Someone asked that same question recently. Not that thread but:
https://www.talkofthevillages.com/fo...asing+villages

We bought ours there specifically so that we could have it serviced there. Don't know what you mean about Zero Appointments- we have no trouble getting an appointment.

Carts and Clubs sold to The Villages Golf over a year ago. (Owner wanted to retire and his kid(s) didn’t want the business. It’s not really mentioned when you are in the store. Too bad it was a great place to buy and customer service was important. Two of our carts (2010, 2016) came from C&C before the sale

We purchased our golf carts at TV and it’s been a year with no problems.

Bought in 2020 and have had service annually with no issue getting in. Have always been able to get an appointment for routine things and immediate work when my battery died and had to be brought in off the golf course by trailer.

Our 2022 Yamaha has been great, and the one problem we had was handled with professionalism by Villages Golf Carts. Our clutch went south, and they took it in, gave us a loaner, and fixed the problem. It took a couple of months to get parts, but we had the loaner, so we didn’t care about the delay. Overall we were very happy with Villages Golf Carts.

I have made many appointments with the Sumter Landing and the Brownwood Villages Golf Cart service departments over the past seven years without a problem. Many times I called in the morning and got an afternoon appointment for a repair.
For my annual maintenance service I typically call one to two months ahead, drop off the cart before 8:00am, get a loaner and use it all day before returning sometime in the afternoon.

We have had excellent service from them. We have zero complaints.

That is absolutely not true. I have always been able to make an appointment, drop my cart off or wait which is my choice. There is always a loaner available if I do t want to wait. I have NEVER had a problem making an appointment.

Spanish Springs Shop never a problem
 

Purchased the cart from Spanish Springs drove it or on occasion trailered it there, never a problem. Takes reservations.

The salesperson in Carts and Clubs told me that the Villages purchased the REAL ESTATE not the business. Carts and Clubs is a tenant of the Villages not an employee. So I was told…..

What? I have serviced my golf cart there for the past twelve years. Have had an appointment each time. I get a loaner and bring it back when they have completed their work. My cart runs great and the service cost has always been reasonably priced. I’d recommend them to anyone.

Gee, I have never sat in line and always have been able to get an appointment; for my annual service anyway. I do call several months ahead of time and roll right in. When I had my seats upgraded and seatbelts installed it was the same experience. I had an appointment and I drove in and got a loaner and returned when the cart was done. Easy. The only time I sat in line was when all the gas cart were recalled for acelerator issues. Even then, if onlly took a half hour of my time at Everglades and they had three lines to accomodate the large quanity of people they needed to service. I do have a service to rescue me if I break down "out on the road" or have a flat.

Same here. We have always gotten an appt at the Magnolia Plaza golf car store for service or maintenance.

Purchased used
 

We purchased a two year old, that had been completely renewed including seats, suspension, and curtains for half the price of a new one at TV.

HOME | Wholesale Golf Carts

They come to the house once a year and pick up the Kart and service it the same day. If it needs more work, they bring you a loaner to swap out. None of this silly waiting in line, and none of this over priced stuff.

Villages Golf Cars - Appointments
 

TV Golf Cars DOES take appointments! I've made several. You just have to plan ahead. I have an appointment this coming week. Have also made appointments for their annual Lifestyle Service.

That said, I have seen people drive up for 1st Come, First Served type maintenance.

I absolutely recommend them!

Great service!
 

We have been using The Villages Golf Cart for about 9 years and have always been very happy with their service...Their prices are good and, they give you a loaner!

They have given us flawless service since we purchased our cart from them three years ago. I would highly recommend them.

We purchased our cart from TV. We always get an appointment and get service quickly. I have never waited in line. When I drop my cart off, I get into my loaner cart and take off. Never any problems.

We have had nothing but good service through TV Golf Carts in Sumter. We make an appointment and they give us a loaner. We used them with our old cart that came with our home when we bought it with the same good service. We do have Kart Aide in the event our cart would need to be towed there which happened with our old cart.

I have owned the Village Golfcarts for the last 10 years and I’ve always made an appointment for Service work. but you can find less expensive Yamaha golf carts if you go to Webster Florida.

Wouldn’t purchase a cart from anyplace other than The Villages store. Easy appointments and quality service. They only sell quality products. Sure, cost might be slightly higher but worth it for the post sale benefits like free loaner. As the old saying goes-you get what you pay for.

Won't service our cart anymore
 

When we bought our golfcart from them brand new in 2002, we were told they would service it "for life". Not true. After it's 15 years old, they will no longer service your cart. They said they can't get Yamaha parts for carts over 15 years old, so sorry, we won't even do your yearly tuneup. We were extremely disappointed and if and when we need a new cart, we won't be buying it from them. We now have a guy come to our home for any fix or yearly service we need.

I just had my cart serviced this week at the Brownwood location. It was originally purchased there by the original owner but I bought it second hand. I called and got an appointment within a week. Dropped off in the morning (efficient out front process) and was given a free loaner. They did the maintenance and called me by 2pm in the afternoon when it was done. Quick, easy, and professional. The price didn’t seem unreasonable to me. No complaints.

I just had my cart serviced this week at the Brownwood location. It was originally purchased there by the original owner but I bought it second hand. I called and got an appointment within a week. Dropped off in the morning (efficient out front process) and was given a free loaner. They did the maintenance and called me by 2pm in the afternoon when it was done. Quick, easy, and professional. The price didn’t seem unreasonable to me. No complaints.

Very expensive to buy your cart there but yes service is good when needed. I would buy just outside the villages. Lots of options and you’ll save a few thousand dollars. As far as service , if you don’t buy from the villages , there’s a few mobile services that come right to your home ……

EZGO Lithium over three years ago. Magnolia Plaza. Excellent service and had two warranty issues and was taken care of right away. Very happy with the entire process. And they provide a loaner.

That's not true at all. In fact I have an appointment with the facility in Spanish Springs for this Wednesday. And they have, in the past, serviced my father's Club Car (with an appointment I might add), which was purchased outside the bubble.

There are many happy customers, and also many who will never go back there - for other reasons than just being overpriced.

Always check the quality of any service work they perform. NEVER assume it was done right, properly, or professionally.
Make sure was oil actually added back into the engine after yearly maintenance. Look over their workmanship and check for sloppy work, missing parts, cart damage, etc. Go over a "refurbished" cart thoroughly before and right after purchase. Get every "promise" in writing, signed by a manager. Understand their loaners are the cheapest carts ever made, and often lack rain enclosures, barely go 17mph (if you are lucky), and ride like there is no suspension. If something is not working right, never accept the "they are all like that" excuse.

Share cart service contact
 

Can you share your mobile cart serviceman’s contact info?

Outstanding service. Taking the cart your self, not an issue since you leave with a loaner.

Bought a Yamaha reconditioned and service either due to something not working right or regular yearly maintenance, a breeze.

Highly recommend.

Appointments
 

I get appointments everyime!!!!!!!! And they are quick to fix any problem

Been using TV Golf Carts for 5 years now - never a problem. As many here have said, call & make an appointment - sometimes its a couple days out sometimes its next day. Get a loaner - play a round of golf - pick your cart up later. Easy-peasey. I go to the Spanish Springs location. One cart I bought from them - the other I did not - they service both carts no questions ever asked.

Service from the Village Golf
 

That person must be going to another golf service place.
I have been going to the Village Golf for the past 8 yrs for my 2 golf carts.. Always made an appointment, always honored the appointment and preformed good reasonable priced service.

Village Carts Appointments
 

I don’t know who you talked to but when I was selling my villages cart if the new owner would be able to make an appointment. They said yes.

Have purchased 3 carts over the years from The Villages, no problems getting an appointment and a loaner

They serviced ours and we did not purchase from them