Problem Xfinity WiFi
 

We keep having interruptions with the Wi-Fi. Does anyone know what the problem is? Yesterday we had six interruptions throughout the day. The interruptions usually last about three minutes.

It may just be normal and, if you are using a device that requires continuous WIFI, you will notice it where others may not. The next time it happens, check to see if your modem/router resets, which means that you are losing the Internet connection, not just WIFI. If the modem/router doesn't reset, the problem is probably with your router.

There is no internet connection and the router does a reset. Everything is gone TV is also not working

I have Xfinity Internet, and I have occasional Internet outages. You could try moving the modem/router to another outlet location. If the problem persists, then it may need to be fixed by Xfinity.

Contact Xfinity direct if you don’t it’s speculation and they may not realize there is an issue with your home or local service.

This is pretty common with Xfinity. Which Village do you live in?

If you have a Xfinity Modem/Router combination (1 unit), then when the internet goes out, so does your WiFi. Happens to often.

If this is happening regularly throughout the day then, as others have said, you should contact Xfinity about the problem.

I had Xfinity for about five years. Once or twice a *month* I might notice my router resetting which I assumed was a software update. If it happened every day I would have been concerned and if it was happening several times every day I definitely would have called.

Xfinity is informed about the problem, they have changed the router twice and also changed the outlet with no success

Ouch!

One thing you could try is moving it to a different outlet in a different room to see if that particular cable through your home is an issue. Unfortunately, this will mean identifying the proper cable to connect in the low-power box.

Oh, is there a splitter in the low-power box and if so, how many cables are connected to it? There's always a chance that splitting the incoming signal will make it too weak for the modem.

If it isn't the modem and it isn't the outlet and it isn't the wiring in your home and it isn't the splitter then it becomes more difficult - now Xfinity will need to accept that it could be a problem on their side. It's far easier for them to blame the customer equipment.

Does the problem happen frequently enough that you could take your modem to the garage and plug it directly into the cable as it comes into your house? This would eliminate everything that is not Xfinity and put the problem squarely on their equipment.


***** You wrote that the TV is not working either. Do you have Xfinity cable or do you use streaming for TV? If Xfinity cable, is your cable box also your modem/router or are there two separate boxes? I'm thinking about why a modem/router reset would affect the TV. It's obvious if the TV is streaming from the router or if the modem/router was part of the cable box. It's not so obvious if there are separate boxes.

Not common for us in Mallory Square. Very rare interruptions here. When we were having problems a couple of years ago, the culprit was the modem. Got a new modem and all is good.

Sometimes, it’s time to move on to another reliable provider and get a lower rate at the same time? I think I got an ad for Verizon (cellular internet) service so it would not be dependent on your location (unless you have bad Verizon cell service). I know someone in a rural area that uses cellular internet, no issues.

No spliter, and yes it's xfinity cable. There is only one router. The Village is DeLuna

Okay, a single box providing cable and internet/wifi signals.

The box has been replaced but the problem persists.

Either a TV signal is causing the box to reboot (highly unlikely), one of your wifi devices is causing the box to reboot (less likely), the box is bad (you've already replaced it once), or a noisy/weak signal on the input side is causing it to reboot. There may be other options but that's all I can think of.

Testing in the garage to check the wiring in your home might still be an option.

As others have mentioned, if Xfinity can't help you then maybe it's time for another provider. T-Mobile 5G internet works well for me and Verizon 5G should also be good. However, availability might be an issue (distance to the cell tower, number of existing subscribers) and you would need to switch to streaming.

I ran a Wi-Fi diagnostic and saw interferences on channel 157. I assume this could be the problem.

I don't know if this relates to your problem, but if you are subscribing to Xfinity TV channels and use a rented wired cable box at the TV, you don't even need to have in-home Internet or WIFI to watch TV. The TV channels and some apps are delivered to the TV through the COAX cable. Some people think that they need the Xfinity Internet service to watch TV. If you are using a wireless Xfinity box, you do need Internet service, and you still need the box to decode the Xfinity TV channels that you pay for.

I doubt it. I don't even have channel 157 on Xfinity.

channel 157 is on the 5Ghz

We live just north of 466 and get momentary loss of signal occasionally with Xfinity. Now it is just for short periods - like 15 or 20 seconds. About a year ago it was much worse and they came out and installed a new cable from the house to the terminal box in the back yard.

If you notice it is worse after a rain it is likely the cable buried in your yard; like it was for us.

Great, thanks! I think this is the problem. We had a lightning storm and I think it hit very close by.

We had this exact problem a few years ago, lightning strike so close we heard it, felt if and saw it at the same instant. The neighbor had around $7000 in electrical damage, we apparently had none, UNTIL around 18 months later, the cable for the Comcast signals started to fail. It took 2 technicians and a few hours to figure this out, and a week later we had a new cable, and no problems.

No issues like that up in the Sumter Landing area. We are using a 7-year-old Arris modem. Xfinity speed is 1Gb but usually runs about 400 to 500Gb

We had the same issues for several years ( live south of 44 in new area). It would get very frustrating. Finally we switched to Spectrum and never had the issue again. Sometimes I thought that Xfinity may not have sufficient infrastructure and it gets overwhelmed. There was never any explanation for it but a lot of people complain about.

I’m in DeLuna and our village definitely had some hits during that last wicked storm. A home was hit and burned, and our veranda neighborhood had a street sign hit at one of the entrances that caused it to fall, and then the water main at that corner was also hit which caused a loss of water pressure, and for some homes water was lost completely for several hours. Thankfully our Spectrum internet wasn’t affected. It was a wild night!

We blip from time to time. More than any place I’ve lived in the past 20+ years. I power cycle the router/modem combo to speed up the recovery. It comes right back. Alexa devices take a bit to realize it’s back up, too, so I power cycle the one I need to use.

I had Xfinity come out to the house multiple times with new modems that did not correct the problem you are talking about. They said one of my cable outlets had interference and I had someone come out to replace the wiring to that outlet. I was lucky enough to have a neighbor that had a family member who had worked for Xfinity tell me to go buy your own router and modem. Problem solved. Apparently Xfinity can mess with their own router/modem without you ever knowing, and messing with your internet. I would imagine it has something to do with amount of traffic they have.

I would be skeptical that this information is accurate. Xfinity provides the Internet service, and they can "mess" with it if they want to, regardless of who owns the modem. It is not your Internet, it is their's.

Do you know the speed rating of your 7-year old modem? Your modem may be creating a bottleneck, which will cause your Internet speed to be slower than what you are paying for.

From Hitrontech.com:

"Age of the Modem: If your modem is more than five years old, it’s likely outdated. Technology has advanced considerably in that time, and your modem may no longer support current internet speeds or security features."

If it happens a lot, bring your router to the Xfinity store and get a new one. They don't last very long, and everything is refurbished.

I agree. I rent my router from Xfinity for two reasons. One, they will replace it anytime you want. And two, if you have an issue with your Internet service, they can't blame it on your router.

We flushed them after six months of back and forth. The service was not working properly and they insisted there was nothing wrong, even taking it upon themselves to cancel appointments. I was paying over a hundred bucks for addition capacity and was waiting on all the buffering. I went with Quantum for $35 a month, never a problem.

Lucky you! Many of us live in villages where there’s no fiber option. We miss the high speed fiber internet we had back in our pre-villages life. 100 upload speed (yes I mean upload, not download) was amazing! Now we have 20-25 on a good day with Spectrum, which is rare.