Glenview Champions Restaurant
 

What a Golfer unfriendly joint. 77 year old female friend was a dinner guest at my house last night, Friday 4/26. Told a story about joinning her golf group at Glenview for lunch between 1:30 - 2:00. The story was identical to one I've previously experianced several times at Glenview. Blonde Hostess, not a kid, says how many. Answer 12. Asks, are they all here. Answer, no they are coming off the golf course. Response, won't seat anyone until all are here.

When this happened there were a number of tables available. Hostess tone was nasty tending toward rude. Ok, you ask, did you ask for the Manager? Answer no. Why not? Because this has happened many times before and management has never supported the customer point of view. Been there and done that.

Don't these fools know that when you tell them that you need table(s) for 12golfers that in a few minutes all the tables will be full and they will end up with about $150 in revenue. Appartenty they don't.

Add this to my personal incident about a week ago when the Blonde Barmaid/Manager refused to serve a golf group because two golfers did not tip her several weeks earlier because her attitude on that occassion was disgraceful. Couldn't talk to the Manager on that occassion since the Blonde Barmaid said she was the Manager. It doesn't get much worse.

My question would be - why do you continue to go back???

Suggest you not go back.......................

Suggest you leave a box of brunette hair color as a tip next time. :D




It's a joke folks, my wife is a blond......with three masters.


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Current plan is to go to Beef O' Brady next time we are booked at Glenview. Not too many options for alternatives since El Santiago closed.

Our golf group suffered the same issue some time ago. They started seating our group when each foursome arrived. We were not seated together. I was in the last group. When I informed the hostess that our group was present, (three of us standing by her) she asked where the fourth was. I told her he was in the mens room washing his hands. She stated " when he comes out I will then seat you". Talk about someones blood boiling. After that incident we went to Beef's. I also told the hostess that we would not return, she didn't care.

the "manager" is obviously just an employee.....manger = title to be able to close at night.....ask for the owner who will not be there, get their name and address and let them know what is happening.

Business owners will not condone such disrespectful running of their business.

btk

AT Glenview Friday. ordered a Hot Dog with Mustard and relish. They would not bring relish because it was a dollar extra. YES a dollar extra for relish. Give me a break

I have ALWAYS had great food and service at Glenview. It did not matter if our group was completely there or not - we got seated at tables large enough to accomodate the whole group.

For those who said they would go to Beef's since there was no place handy to Glenview - what about Nancy Lopez Legacy Club? It is no more than 10 minutes by golf cart up Buena Vista from Glenview and there is absolutely no better food in The Villages than Lopez. Great Happy Hour, too.

I have heard a complaint about Glenview, though, from a golfing friend. He and a few others at the table ordered ice water and then added their own Crystal Light lemonade to the water. The waiter said he was going to charge them 75 cents and they all got irate and demanded to see the manager. Long story short is that they got away with it one time - but they still do it in every restaurant they go to. Cheapskates, to say the least. No class or lack of upbringing is more like it, though.

Wow!

That's taking being gauche.....to a whole new level. :oops:

As many stories as there are about bad/rude establishments and their employees, I'll bet they have more than a few to tell too.


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I also think the food is great, but, one day I went in their with a client. We arrived at approx. 2:30 for lunch. My client is a regular at Glenview. The hostess seated us over looking the golf course. There were a couple of other people eating. We sat there for 15 minutes before a waitress came to our table. Order was taken and food came out quickly. While we were eating a waitress started sweeping the floors while we were eating. I politely asked if she could wait till we were done eating as it was dusty. She answered, sorry, but, we need to get this room cleaned up. I said ok, but, I do not wanting you sweeping while I am eating.. She rudely throw the broom to the ground and walked away. After about 7 minutes she came back and started sweeping a gain. I was appalled! I sent an email to the manger and never heard back... Have not been there since, will I go again.. I really do not know...

I believe it is standard policy at all restaurants to seat a large group only after everyone has arrived.

I was at Glenview last night, it is our "local" and we are there two or three times a week. We know the blonde hostess and the majority of the wait staff and have never been treated rudely or with disrespect, but then we have never taken our own drinks in there and have never asked for water to make our own lemonade.

Glenview is situated in a very affluent part of TV, it is not unusual to see diners arriving in jackets and ties and ladies in dressy dresses. I have watched the blonde hostess take the arm of regulars who need assistance and help them to their seats.

I cannot think of a time when I was at Glenview when it was not busy with people waiting to be seated. We have been there for lunch, dinner, to drink in the lounge and for special occasion meals and can honestly say we have always been treated with courtesy. We have very often met friends in the lobby area and have been asked to wait for our party to arrive before being seated; for whatever reason, this is their policy and it has never bothered us.

On the other hand, we dropped in to Beefs on 466 recently and took a booth. In the middle of the floor there was a "team" of ladies celebrating a win of some sort. Their language and the noise they were making was excessive and the manager asked them to leave, whereupon they set about all the people sitting around them, cursing us out and screaming and throwing money on the floor. The little girl clearing the table apologized to everyone and had to fumble on the ground to pick up the coins they had thrown under the table .................

That is not a correct opinion, particularly at Restaurants at Golf Courses. Golfers coming off of a golf course do NOT want to wait around for 30 minutes to be seated. They are hot and sweaty and want to sit down and have a drink.

Right here in The Villages your theory is disproven at Hacienda Hills, Tierra Del Sol, Bonifay, Evans Prarie and Cane Garden who pleasantly greet you. accommodate your seating requirements and seat and serve each group immediately. Don't try this at Mallory Hill however, as it's operated by the same people who run Glenview.

It would appear your problem has been solved - play and drink at Hacienda Hills, Tierra Del Sol, Bonifay, Evans Prarie and Cane Garden.

Exactly.

Our group waits to approach the hostess until we are there, all of us.

We will wait at the golf course until all are almost finished before going to the restaurant.

Most of us carry water or drinks in our cart.

Last time at Cane (2 weeks ago) waited till all were present before seating also same at Bonifay with a group of more than 4 people. Guess the op hasn't been there recently or goes alone.:laugh:

It would seem that it would be of paramount importnce for any eatery to want to accomodate their customers so that they would have a pleasant eating experience (repeat business). Cleaning an area while customers are still eating seems a bit obsessive and the only time reasonable is if there was some sort of accidental spill. Also it would seems unnecessary, annoying and counter-productive to keep customers in a holding pattern until everyone is off the course owing to the impossible logistics the eatery may have created for themselves.

In that same vein, it would seem if a customer did not want a drink, teas, beer, etc then why not simply ask for water with a slice of lemon. It is poor judgement in my view to ask for water and then add your own adult kool aid.

It would also seem beneficial to one's health that rather than getting emotional or upset concerning dislikes that one simply vote with their feet and not return. After all this is simply a business transaction between you and the eatery. if it doesn't work out well it doesn't work out.

our experience over many years and many, many places is there are more eating establishments from mediocre to fine that will seat guests of as members of the party arrives.

Supposedly the few that do not are more interested in the effort that may be required by a server when all are not present. But that is what they are there for and good servers know how to work a table like that and earn a bigger tip.

We would not go to any golf stablishment that will not serve a large after golf group. It telegraphs their priority is not their constituency which is the golfer/customer.

CAn you vizualize going to a more upscale type country club and be told you cannot be seated or order a drink until the rest of your party arrives? I can't and have never ever experienced it.

btk

Next time speak to the manager in person................that email thing doesn't work most of the time.

What is it that people do not understand "You will not be seated until all of the party is present" I do not understand why groups think they should be treated with kid gloves (especially golf groups).Some groups think they are VIPs and everyone around them wants to know about the how they lined up there 4th put on hole #2. or how the red blouse goes with her hair or the guys talking how there wife are going to kill them if they dont get home on time.. If l were the manager or owner and someone did not tip - they better have a "really" good reason, or they would never get served again ----- I hope everyone enjoys Beefs dont think Glenview will go out of business without your business -- I just love the people who order water with lemon ---I would tell them the only water that comes with lemon is bottled water a $2 a bottle, or a slice of lemon is $2

Wrong Solution!!!!

Bad Guess. 12 of us played Cane Garden last Wednesday and had no problem. We were promptly seated and served as we arrived. Service and food were both very good by the way.

Difficult to speak to the Manager who spends most of his time as the cook at The 110th St Grill in Bellview, which he happens to also own.

Wow, the next day, thurs. 4 foursomes were not allowed to sit/order in the breezeway at Cane. Their loss, drinks plus tips for 16.:beer3:

I recently had a very pleasant experience at Cane Garden.

I stopped by the club by myself just to have a beer after golf at Heron. I sat myself at a table outdoors and there were 3 ladies:evil6: at the table next to me. They each had 2 bottles of beer in front of them. One asked me if I would like their second bottle of beer as they had to be leaving to go to another function. I offered to pay for the beers but they refused. Hey, 3 free bottles of beer! What could be better than that?

BTW, I did tip the server who was responsible for my table even though she did not serve me anything - but did have to clean the table and take the bottles after I left.

How about the poor souls that don't live in the affluent Glenview part of The Villages. What makes it affluent over other villages?? We are all proud of our villages.................but to say we are very affluent, come on!

I don't think it was meant like that.

Just how was it meant?

Oh Oh!! Its probably my fault as I always ask them to sweep up the floors while I eat . It goes back to my childhood , I never could stand a dirty floor .....espesially on Wednesdays when they have their cheeseburger special at lunch , its very habit forming...

fumar at Glenview......:beer3:

Fumar. Fumar. Fumar.

You ain't right.:shrug::laugh:

Tipping is a reflection of good service. When a Waitress/Manager shoots her big mouth off at customers she deserves no tip which is exactly what she got. Restaurants are in the business of providing service. Customer service is their most important product.

If a hostess doesn't seat a large group until all have arrived does that give us the right to short the server? Personally, my view is that food is the most important focus of a restaurant. Giving good service, obviously what that entails is debatable. If there is a backlog in the kitchen, it isn't the fault of the server if food is delayed. If the hostess doesn't seat a group until all have arrived that isn't the fault of the server. Servers shouldn't not be tipped in my view. It is their livelihood. Even if their service is subpar, we contracted with them to bring us the food and they should be paid for that service.

We don't live near glenview, but have had good service when we did...but it is always just the two of us

As a former server at one of the country clubs here, the problem with seating groups as they dribble in is that it nobody remains in their initial seats. Drink orders are taken, some may also place food orders, others may want to wait till their friends arrive, and it is near impossible to get everything right on the bill because all the golfers are changing seats to catch up with their buddies. If you wait till everyone arrives and are seated all at once, there is very little movement among the guests in changing seats, everyone gets served at once, and the checks are correct.

I have served golfing parties, and have been "left" with the check, as guests have slithered out the door, and there was no way of keeping track of who was where.

maybe golf clothes is the ticket to poor service.....just saying

That can't be it. Most of us LIVE in golf clothes. ;)

Our golf group used to avoid Cane Garden because they would not seat us until everyone was there. We were hot and thirsty and frustrated because we had to wait. So, we went elsewhere. Later, I got caught in an embarassing situation when I was in the first group that finished and went to a restaurant to tell them that we had 20 people coming for lunch. They pushed together tables and set up menus and utensils for 20. After another 30 minutes, there was only two of us. Finally, more drifted in advising that one or two in each foursome had decided to skip lunch. We wound up with only 12. The restaurant was not unpleasant, but they were not pleased either. So, I can understand why some places make you wait until everyone arrives.

At a golf course restaurant???

Partial groups, golf or no golf, have a negative impact on service; Not necessarily to the incomplete group, but to the other tables that server may have. Who are golfers that they are intitled to monopolize that much of the companies time?
The proprietors of these restaurants, at this point, have no vested interest in the golf course. I assure you when the Glenview Champions Golf course is flooded or closed, it has very little impact on the revenues of the restaurant. I am guessing these policies are intact to protect the best interest of the majority of the companies honored patrons. As humbling as it may be...golfer's coming in, sweaty, off the golf couse are reflective of the minority. I believe when the sense of intitlement subsides from some of these groups, so will the admonishment at the front door.