Comcast is a Crook
 

Our December Comcast bill wax $95.77. Just got our January Bill, $122.89. These folks are crooks. Something has to be done to stop their unruly billing practices .

What does it include? Internet, cable, phone, cell? Did you sign up for a promotional offer for 1 or 2 years?

I just got our January bill which is just basic cable no extras, Comcast jacked it up a few bucks ... no big deal, but when I called billing and asked why I found that I was talking to someone overseas who couldn't give me a clear answer. Brighthouse here we come!!!

TV only. Signed up three years ago. Our original monthly bill was $79/month. Monthly bill has increased steadily but a $27 one month increase is absurd.

Love Bright House
 

We have Brighthouse and love them. Great Customer service.

If you don't like that bill, wait until you get your taxes and insurance bill!

I agree Comcast are crooks
 

We only had TV and Internet, no HBO etc. Within one year it went up $60 a month! Now we have Century Link and are having problems with our Majic Jack, it keeps cutting off. It never did that before with Comcast. Not sure what to do.

Call the corporate office. They will assign someone to assist you. We have had them since October when we moved in and have had to have our bill corrected each month.

I had a similar thing happen several years ago. It turned out that I had signed up for a promotion where I got some movies channels for free during for one year. At the end of that year, instead of turning off the movie channels, the simply continued billing me for them. when I called to complained, the deleted the movie channels and took the charge off my bill.

They are pretty slimy like that, but I don't know of any better service. A friend of mine up north switched over to Verizon Fios and hated it. I don't know much about Brighthouse, but would appreciate hearing from people on this forum who have it.

Brighthouse beats Concast anytime. They are accommodating and the service is excellent. Had them in Orlando and now here. They are a Time Warner company which I had in NY as well. $155 a month covers cable with DVR and phone and Internet. No premium channels but I don't miss them.

I was told our bill would be 109.00 this year. We are snowbirds. Two hours later I got an e mail saying it would be 165.00 per month. I have talked to three people at Comcast, can hardly understand what they are saying. The bottom line is that the price is going to be 165.oo. I don't even know what channels we have. They are a horrible company to deal with. As a seasonal imam not sure what options we have.

Had same issue with Comcast ~ TERRIBLE customer service and bill kept going up. Just switched to Brighthouse and loving it......have all the same services as we had with Comcast for a lot less $$$$

Brighthouse sounds great but
 

we can't get it here in Lake County....I'm also tired of contacting Comcast
every month....Every call, I threaten to go elsewhere, and they remove overbill and correct but it is annoying....But I'm relentless, I will win this war, period! Promotion or not!....One promotion is always replaced with another!

I couldn't agree more that Comcast is one of the worst companies I have ever dealt with. I signed up with their triple bundle promotion last year and almost every other month I am on the phone with them, which in itself is a nightmare, because of billing issues. They just add packages on at will and then you spend hours trying to get them to remove stuff you never wanted in the first place. It happens too frequently for it to be honest mistakes and it is never in your favor. I can't wait until next year when I can get rid of them. I wish I had the power to organize a few thousand Village households to cancel them until they get enough customer service reps to handle all the billing problems they cause and to lower their rates to acceptable levels. Wow, now I feel a little better.

Try this phone number for the corporate office - (215) 286-1700.
It is very tiring to call every month. We had Brighthouse for 25 years and rarely had a problem and when we did they fixed it promptly and courteously. Sadly, Bighthouse is not available where we live in The Villages.