Netflix
 

Netflix keeps stopping the programming to "load", over and over and over again. Netflix, of course, says it Brighthouse problem. Brighthouse, of course, says its Netflix's problem. Just want it fixed!!! Any suggestions? Thanks :)

I think it's Netflix because we have had the same issue a few times and we have Comcast. It is so frustrating and when it happens we give up and try again the next night.

Hit the stop button and leave the movie. Then select the movie again and choose resume play. Movie then reloads and resumes at the point you stopped it. This seems to work most of the time and you really just have to do it once during the movie.

I read somewhere yesterday there is a fight brewing between Netflix and the major internet providers.... NF is sending a lot of traffic through the IPs pipes and the providers don't feel they are being compensated adequately and are slowing down NF traffic....leading to problems on the consumer end with pauses in streaming and picture quality.

From the Wall St Journal...

http://online.wsj.com/news/articles/...249896550.html

If you have a solid net connection it probably Netflix. They have issues with overloaded servers during prime time. The speed of you connection will determine the quality of stream Netflix sends to your device. A Good 25+Mbps connection is good for a high quality HD feed...

First, go to this website and find out how fast your internet is currently running. Speakeasy Speed Test

Like TheVillagesav.com said, your going to need a rather robust connection if your in high quality movies. With the speakeasy test, you can see exactly how fast your internet is so if you have to call Netflix again, you can have some proof that your internet is fine.

Check and see if you have a high speed Wi-Fi, a while back I had this problem and I upgraded to a higher speed Wi-Fi and it worked much better.

If you use a Roku you can add their Speedtest Channel: Speed Test | Roku Guide

You can also access the hidden Roku Bitrate menu via your Roku remote by pressing "Home" 5 times, then "Rewind" 3 times, then "Fast Forward" 2 times. This gives you a menu that lets you override the Automatic speed setting and choose a lower bitrate. You may also enable "Playback Debugging" to show your speed.

:agree:

This is for sure your first step. I have had Netflix for a while now and have very few issues like you are describing in the OP.

We are having the same issue through Comcast in Ringgold, GA (don't have internet set up in our home in TV yet).

We have the fastest internet service Comcast provides, even just put in a new Comcast provided cable modem/router. Never have a speed problem, except Netflix in primetime (after 8pm Eastern).

I have Netflix. Goes right through. No stopping! Have Dish and Apple TV. Love netflix. Just finished 2nd season of House of Cards.

Its your service provider, can be Comcast, dish, or whatever. Its the streaming.

Does Brighthouse do "throttling" if you stream too much?

ISP Data Caps

Having been a wide area network manager for the Federal Government for years I can tell you that it is very easy to limit bandwidth for specific types of traffic. If Internet providers did not prioritize traffic streaming video and such traffic would overwhelm the bandwidth for everyone. Years ago I had Vonage phone service and all was well for a while. Then my Internet provider started offering internet phone services. Just a few months after my Vonage phone calls started to drop and sometimes never connect at all so I did some "sniffing" and found they were actually prioritzing their own services over others to keep their customers happy at the expense of those who chose competitive phone services. So since Comcast and others offer the same services as Netflix, Amazon and Hulu I would not put it past them restricting the streaming video from competitors.

Just one of the downfalls of wireless streaming! If you can run a hard wire from your router to the TV it should help a great deal.