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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   Restaurant Discussions (https://www.talkofthevillages.com/forums/restaurant-discussions-90/)
-   -   Five Guys Burgers - Brownwood (https://www.talkofthevillages.com/forums/restaurant-discussions-90/five-guys-burgers-brownwood-108079/)

TNLAKEPANDA 03-14-2014 08:52 PM
Five Guys Burgers - Brownwood
 
The food tasted ok but the place looks and feels Dirty! It was not very busy and there were lots of uncleaned tables. The entire time we were there no one came out to clean the tables. There at least six people behind the counter. The restroom was horrible. This place will not survive if they don't get there act together! I will dive up to Johnny Rockets before I go back to Five Guys.

Bogie Shooter 03-14-2014 09:20 PM
Was management receptive to your observations?

golf2140 03-14-2014 09:24 PM
Quote:
Originally Posted by ilovetv (Post 845567)
I thought the place was dirty, too. I've liked their burgers etc. at the Rolling Acres store, but the Brownwood one was pretty much a pig pen and I won't go back. Cleaning and sanitation is just too basic to ignore.

I'd rather see a McDonalds or Chik-Fil-A in there, because they have breakfast, too. And Brownwood area needs a Bob Evans.
You must not dine out to often. Five guy's is always busy. The folks in Brownwood work hard.

Phanatic Luvr 03-14-2014 10:29 PM
Just saw a sign in the window of the end store in Pinelles Plaza. It says there is another burger restaurant opening there as well. I'm NOT a fan of Five Guys AT ALL. I can't even stand the smell of it from the outside.

DonH57 03-14-2014 10:41 PM
Quote:
Originally Posted by TNLAKEPANDA (Post 845563)
The food tasted ok but the place looks and feels Dirty! It was not very busy and there were lots of uncleaned tables. The entire time we were there no one came out to clean the tables. There at least six people behind the counter. The restroom was horrible. This place will not survive if they don't get there act together! I will dive up to Johnny Rockets before I go back to Five Guys.
We have eaten at Five Guys at various locations and haven't been disappointed at any level. Most importantly what was the manager's response to your observations of the conditions of the restaurant.

villagerjack 03-14-2014 11:55 PM
We love 5 Guys. Best burgers in the area. Never noticed any problems with clean tables or bathrooms.

Bonanza 03-15-2014 02:27 AM
My husband and I love 5 Guys and have been customers at many of them in different places where we have lived -- at least six different ones. We have found them to all be consistent and the beef, toppings and fries are always fresh -- probably because of their tremendous turnover.

Without question, they have the best fries anywhere.

However, the point and my real comment is that if you don't make the manager aware or write a letter to a home office, although YOU may never go back, your comment is meaningles because there is no one to hear it and take action to right a wrong..

asianthree 03-15-2014 04:23 AM
Not a fan of five guys. .but if you don't let someone know while you are there..if won't be fixed

Golfingnut 03-15-2014 04:37 AM
I tried it one time, found the burgers fine, great service and everyone was helpful. I just do not like French fries with the pealing still on the fry.

graciegirl 03-15-2014 06:52 AM
Quote:
Originally Posted by Bonanza (Post 845611)
My husband and I love 5 Guys and have been customers at many of them in different places where we have lived -- at least six different ones. We have found them to all be consistent and the beef, toppings and fries are always fresh -- probably because of their tremendous turnover.

Without question, they have the best fries anywhere.

However, the point and my real comment is that if you don't make the manager aware or write a letter to a home office, although YOU may never go back, your comment is meaningles because there is no one to hear it and take action to right a wrong..


Bonanza. You are a GIRL!

TNLAKEPANDA 03-15-2014 07:20 AM
Like I said the food was good...very tasty but the place was dirty and for no good reason. People were just standing around chatting. We eat out often Golf2140 and I was in the restaurant business for quite a few years. I know how a good restaurant is run. The manager was clueless of the condition of his store. I have let corporate know. It appears to be an issue with the Brownwood store in my opinion. Eat there is you like or not. Spend your money where and how you want.

KathieI 03-15-2014 07:30 AM
Quote:
Originally Posted by TNLAKEPANDA (Post 845661)
Like I said the food was good...very tasty but the place was dirty and for no good reason. People were just standing around chatting. We eat out often Golf2140 and I was in the restaurant business for quite a few years. I know how a good restaurant is run. The manager was clueless of the condition of his store. I have let corporate know. It appears to be an issue with the Brownwood store in my opinion. Eat there is you like or not. Spend your money where and how you want.
Interesting that you brought this up. I was there only once a few months ago, it was extremely busy but I had the exact same impression, it was dirty overall. I assumed it was due to how very busy it was and the rest room was so bad, I told my friends, don't bother going in there. The tables weren't being cleared, the trash cans not being emptied and just generally it didn't feel clean to me. Soooo many people behind the counter but not enough help on the restaurant floor cleaning up. I haven't been back and probably for that reason. I didn't mind the food I just didn't get a good feel for the place. So glad you let corporate know, I probably should have but thought it was just a fluke.

Harleyman 03-15-2014 07:38 AM
We went to the Brownwood store twice, never again. Both times the buns were soggy, fries not up to standards. And no, I did not tell the manager, she wrapped my burger and saw the fries. Both times the store was messy. We will stick with the other one for our few times a year fix.

justjim 03-15-2014 07:54 AM
Bottom line----bad management will "kill" any restaurant. Like Mom use to say, "The house might not be much but it's clean.".

CFrance 03-15-2014 07:56 AM
Quote:
Originally Posted by graciegirl (Post 845645)
Bonanza. You are a GIRL!
I guess that wasn't you who just walked down a street in Tamarind Grove with your doberman! (Or else it was Mr. Bonanza?)


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