Comcast/Infinity On Demand
 

Does anyone know why On Demand is no long available on Comcast/Infinity. That perk ceased the week all new programs came out on my subscription and yet I have the premium package.

I get a different story each of the four times I have called and complained.

H E L P

i forwarded this email plus a couple of other comments to the area vp of operations. she has responded in the past, we will see what happens.

Coold you provide contact info please. I wold like to communicate our displeasure. We have been on the phone several times with Comcast. They had us disconnecting cable box, waiting an hour to see if it came back etc. Finally last night one guy told s it's a server problem nation wide. They don't know anything more. What!

Thanks Hoopsterdad. I asked to speak with someone who can tell me what is going on just now and was conveniently disconnected by Comcast. I intend to call Direct TV tomorrow to see about switching. Even a dummy can figure out that Comcast has not paid their renewal fee to the networks that provide on demand features. Duh!!!

Just checked my Comcast/Xfinity On Demand and it is working fine - for both regular TV shows and for our HBO subscription - so I would guess that the problem is it not because Comcast failed to pay the network renewal fee.

This also happened to us. Took our info and conveniently disconnected us x 2 !!!

When I read your post I was hopeful. Checked On Demand. Not there. How many out there are having this problem?

Xfinity OnDemand is working fine here in The Village of St James on the X1 platform.

Comcast is a 139 billion dollar company that ownes many networks including NBC. To imply that they "didn't pay" is more than a little ridiculous.

No more ridiculous than Comcast saying it is nationwide.

Now to be fair did "Comcast" issue that statement? Or did it come from some random customer service representative that obviously doesn't have a clue.

They are employees of Comcast and as such should have a clue and if they don't they shouldn't put a broad statement out there. I pay a good amount of money to a company that outsources most of their cust serv jobs and I expect more from Comcast.

Our On Demand is not working. My husband was told that it is a problem they are working on. Very annoying.

Ours is working fine in Bevedere!!!

I live in St James. The most recent episodes of CBS series such as The Good Wife have not been available on demand all week. I normally, record several shows on Sunday evenings but, sports events have caused everything to be delayed.

I hear ya. With the game delay it missed half of Madam Secretary and Family Guy. Been checking daily to see when they will be added. I thought it might have been intentionally delayed for whatever reason. Looking forward to S1E2 of Madam Secretary.