Winn Dixie Pharmacy Error
 

Picked up my newly transferred prescriptions from Winn Dixie Sumter on Sunday. Monday I go to take my medicine and discover a pill bottle with part of the Rx label torn off. Missing piece would have had my name, RX number and the doctor's info. Thought it was odd, but then when I opened the vial they were NOT my pills. :22yikes: Immediately drove to Winn Dixie, asked for the pharmacy manager, and showed her the bottle. Before I could say much, she says "Oh, these are the wrong pills". She goes to a counter behind her, retrieves my Rx, and hands the vial to me. "Here you go, sorry about that". Seemed to me she KNEW I had been given the wrong pills and was just waiting for me to show up. A real pharmacy would have called once the error was discovered. These are the kinds of mistakes that can kill people, yet her attitude showed very little concern. I will NEVER use that pharmacy again.:icon_twisted:

A similar situation happened to me a few years ago at a store in Michigan. I went in to get some pills my doctor has prescribed for a bladder infection. After I picked up my prescription the pharmacist said I hope your headache gets better. I said I don't have a headache. He said those are migrane pills I just gave you. I said I have a bladder infection. He said Oh, those are the wrong pills. I was very lucky that day. We are both very lucky nothing serious happened to us!

That pharmacy is the worst. I have complained to the store manager twice. Every time I'm there either I have a problem of someone else is having a problem.

Wow
There must be some place that regulates pharmacies
Need to turn them in

Here is a website with a "file a complaint" section. It's the Board Of Pharmacy. Florida Board of Pharmacy - Licensing, Renewals & Information

We used to have problems almost everytime we dealt with them. Prices were different on every refill and the pricing was in error. We have since eliminated the problem by using Express Scripts. Not a foul up since.:smiley:

I would also report it to my insurer!

Pharmacist here.....please contact the State Board of Pharmacy. From what you describe it sounds like they had filled a prescription for a patient but no one picked it up, so they were probably trying to return it to stock by ripping off the patient specific information on the label. How that vial wound of in your bag is a mystery to me. For something like that to happen, more than one procedure was not followed. In addition to contacting the State Board, I would also contact the Pharmacy District Manager, but of all the people involved...the Store Manager, the District Manager, or the State Board, it is only the State Board that is looking out for your interests. I haven't linked to the State Board because the link is in post #5.

The Pharmacy we all should be careful using is Publix on Bella Cruz. I think it safe too say that 50% of the time there will be an issue with a customers prescription.

So, I guess it happens at all of them one time or another....................

Just maybe, someone returned your pills because they were not theirs and she was aware of it.

Did you think to ask her about it?

Z

The store manager has zero authority over the pharmacy. Complain to the head pharmacist.

Of course it does. The pharmacy techs are paid little more than minimum wage and although, some are efficient employees, all too many are just working toward payday. (family members have been pharmacy techs and pharmacists)

My insurance would not cover my prescription but I knew I wasn't early refilling it. When I called them they said I had refilled it only one week prior, which I had not. The pharmacy said that I could go ahead and get the pills if I wanted to pay for them but I was at a loss at what had happened. Turned out another Lou Doll...exactly same medication and dose and number of pills.... had refilled hers but my insurance was charged. She even had the same month birthdate but was 15 years younger. When I found out they thought I was the younger Lou Doll, all was forgiven.

I thought it was just me! I have encountered nothing but incompetence with every single pharmacy I have used since I've been here, including Publix at Spanish Plaines, Publix at Southern Trace, CVS, Walgreens, and Wal-Mart. Prescriptions lost, not ready on time, filled with the wrong item or the wrong number of items, not received at the store after being submitted online, charged incorrectly, put on auto-fill when I haven't requested it, wrong account and/or insurance information, etc.

Sorry to slam your profession, Barry, but I honestly do not understand why it's so difficult. If I'm doing something wrong to contribute, I don't know what it is. Is it better to insist on written scripts from my doctors instead of allowing them to call things in? Is getting a 90-day supply better or worse than refilling month by month? I've tried both ways. I really don't like auto-fill because I don't trust it, but everyone wants to force that on me.