warranty department
 

Hi, I've been reading TOTV as much as I can about the Warranty Department. Most people have good comments for them. I wish I could say the same. As a new homeowner, we turned in our homeowner's checklist for repairs that are covered under warranty. We turned in our list about Dec. 10 and we still have open items. It is now Feb 2. Is this normal? That is almost 2 months. It seems that warranty is not following up with the contractors to get repairs done timely. The entire process of the new homeowner's checklist needs a good review. I would much prefer to deal with the contractors directly, imho. Any thoughts?

thanks for your opinions,

That sounds unusual. I would call the Warranty and ask them whats going on. When we handed in our list the phone was ringing off the hook from contractors trying to make appointments.

there is nothing to prevent you from contacting the contractor direct if you know who they are.

And you can esaily find out from...the warranty department.

I agree this does sound unusual, we used Frank D'Angelo for the 1 year house inspection. He sent a report in to home warranty, and we were immediately contacted by several contractors. All work was completed within 2 weeks, except for a very unusual wiring problem that took 2-3 service calls before everyone figured out what was going on, then it was fixed within a week also,
Give hoe warranty a call and ask what is going on.

I've never heard of this before. Usually, they are totally on top of things. Contractors are supposed to call within 24 hrs. and repairs completed within 72 hrs. of the appointment. Definitely call them and find out what is going on.

Ditto... home warranty department is usually quick, thorough, and efficient. Call them and let them get things right for you.

Two houses - after year end inspection on both I called warranty. Builder and subs were here next day in both cases and fixed the few problems. Now three years later no reoccurences.

First time I have heard anyone report otherwise.
Call Warranty back and tell them that you are not being serviced properly.
Then report again so we know their response--please

The number for warranty is 352-753-6222. The ladies there are wonderful. Their policy is for them to respond in less than 4 days after receiving the report, or in your case them being informed of the issue.

I suspect that the breakdown in communication may be between the subcontractors. Warranty may think the issue was resolved. I would give them a call.

Any one of the ladies there can help you, but if you like you can go look at the sticker on your panelbox to see what construction company built your home. (The company, not the individual builder) Each has their own assigned person, listed below;

Carter Construction- Karen
West Construction- Jacinda
Lammer Construction- Rebecca
McDowell Construction- Karla
Hess Construction- Stacy
Cichello Construction- Peggy

Hope this helps....

Frank D'Angelo

Never heard of a complaint with the warranty Dept

The warranty department provided us with outstanding service. We just had our home inspection a few weeks ago and at the same time had my parent's house done also. Within 24 hours of the inspection we were getting calls from the contractors and within a few days most had already been out and corrected our problems! Utterly amazed at how efficient and effective this process was...like a well oiled machine!

thanks everyone for your responses and I am glad to hear that generally things go well with warranty.

Wrong
 

It is wrong to give Kodo's to the Warranty Dept. Because of them a lot of Villager's ended up paying for roof's which could have been caught BEFORE the Warranty ran out. Long before the Warranties ran out the Warranty Dept was aware there were a number of roof's with defective shingles. When asked to notify those owners with the shingles which may be defective they said they would wait for the owner to find out and come to them! They [Warranty Dept] had records on file which would have given the owner's a "heads up" and they sat back while roof warranties just ran out. As result a lot of owners had to pay for either the roof replacement or for the installation of defective shingle replacements. When you suspected or were concerned you had the bad shingles if you called the Warranty Dept. they would have told you, "yes you have shingles that may be defective". They knew this long before your call but elected to "sit back" and let you call them. I am hopefull that when this whole debacle comes to action that the Warranty Dept. along with Owens Corning will be held accountable for their lack of action for The Villagers and the residents who were impacted by their "wait and see" attitude will be reimbursed. :(