Originally Posted by shully13 (Post 1027657)

The Free $3000 AARP Tax Preparation Story



Let me tell you a story about what is supposed to be free isn’t always free. One day, my wife and I went to the AARP free tax preparation service in The Villages to complete our taxes, and were greeted by very polite and helpful staff. They sat us down and we preceded to layout our tax information. We had the normal federal tax withholdings and a few deductions. The preparer entered the information which I might add took 3 hours. The preparer was very nice and said the site was having computer problems. I started to hyperventilate after 1 hour on how slowly things were progressing along.

We were again seated in another area to wait for a second person to go over our 1040 form. The person who is assigned the task to look over the newly done return to ensure it is correct. We were told at this time that we owed $3000. “BUT”, there were deductions missing from our return that we were entitled too. We were informed to go home and locate the documents and then come back to finish the return. Nothing was signed by neither party, nor was our return papers completed. It was supposed to be kept “On Hold”.

Thinking about how our return was handled and the sense that something was wrong; we decided to mail all our documents to our old tax preparer that we have used for over thirty years. She received the documents and prepared our 1040 tax form with all the deductions to the amount of now owing the IRS only $1300. There were errors found in the AARP return. Our return was filed electronically, only to bounce back stating “OUR RETURN HAS ALREADY BEEN FILED”. The IRS sent a message to our tax preparer that we were dealing with the possibility of identity theft, and to please call the IRS immediately.

Now in a panic over the possibility of identity theft, we called the IRS. After an hour and half on the phone, we discovered that AARP PROCESSED our tax return and sent it through. How did they do this without our approval, our signatures or finishing the return? Immediately we went to the AARP tax preparer here in The Villages with this information. They looked it over and stated “We’re sorry, it shouldn’t have been filed”. REALLY?! There wasn’t anything to be done with this blunder. So we called our tax preparer and she completed a 1040X after hearing what happened. But the story doesn’t end here. As we were preparing to sign and date our 1040X forms and mail our check of $1300 to the IRS to fix this MESS, when a $3000 debit was withdrawn out of our checking account by the IRS without our permission. How did this happen. Well let me tell you. Not only wasn’t the debit done on April 15th as is the norm, it was deducted March 2nd. It only gets worse. Were now back on the phone to the IRS for over an hour to determine what happen, and getting more aggravated by the minute. Good thing we had enough money to cover the debit without an overdraft. Oh, by the way, the head representative of the AARP service told us that they won’t pay for any mistakes; “It’s Free”.

Once more we have to humbly call my tax preparer to do another 1040X. This time I get a refund. Wow a refund of my own money and we have to wait to receive it. Who knows how long? So the moral of the story is, you pay for what you get! NOTHING IS EVER FREE!

:Screen_of_Death:

Originally Posted by shully13 (Post 1027657)

The Free $3000 AARP Tax Preparation Story

Let me tell you a story about what is supposed to be free isn’t always free. One day, my wife and I went to the AARP free tax preparation service in The Villages to complete our taxes, and were greeted by very polite and helpful staff. They sat us down and we preceded to layout our tax information. We had the normal federal tax withholdings and a few deductions. The preparer entered the information which I might add took 3 hours. The preparer was very nice and said the site was having computer problems. I started to hyperventilate after 1 hour on how slowly things were progressing along.
We were again seated in another area to wait for a second person to go over our 1040 form. The person who is assigned the task to look over the newly done return to ensure it is correct. We were told at this time that we owed $3000. “BUT”, there were deductions missing from our return that we were entitled too. We were informed to go home and locate the documents and then come back to finish the return. Nothing was signed by neither party, nor was our return papers completed. It was supposed to be kept “On Hold”.
Thinking about how our return was handled and the sense that something was wrong; we decided to mail all our documents to our old tax preparer that we have used for over thirty years. She received the documents and prepared our 1040 tax form with all the deductions to the amount of now owing the IRS only $1300. There were errors found in the AARP return. Our return was filed electronically, only to bounce back stating “OUR RETURN HAS ALREADY BEEN FILED”. The IRS sent a message to our tax preparer that we were dealing with the possibility of identity theft, and to please call the IRS immediately.
Now in a panic over the possibility of identity theft, we called the IRS. After an hour and half on the phone, we discovered that AARP PROCESSED our tax return and sent it through. How did they do this without our approval, our signatures or finishing the return? Immediately we went to the AARP tax preparer here in The Villages with this information. They looked it over and stated “We’re sorry, it shouldn’t have been filed”. REALLY?! There wasn’t anything to be done with this blunder. So we called our tax preparer and she completed a 1040X after hearing what happened. But the story doesn’t end here. As we were preparing to sign and date our 1040X forms and mail our check of $1300 to the IRS to fix this MESS, when a $3000 debit was withdrawn out of our checking account by the IRS without our permission. How did this happen. Well let me tell you. Not only wasn’t the debit done on April 15th as is the norm, it was deducted March 2nd. It only gets worse. Were now back on the phone to the IRS for over an hour to determine what happen, and getting more aggravated by the minute. Good thing we had enough money to cover the debit without an overdraft. Oh, by the way, the head representative of the AARP service told us that they won’t pay for any mistakes; “It’s Free”.
Once more we have to humbly call my tax preparer to do another 1040X. This time I get a refund. Wow a refund of my own money and we have to wait to receive it. Who knows how long? So the moral of the story is, you pay for what you get! NOTHING IS EVER FREE!
:Screen_of_Death:

Originally Posted by villagetinker (Post 1027713)

I would have serious discussion with AARP, possibly hinting at litigation. At a minimum there should be a detailed explanation of how this happened. It sounds like the tax preparer was on the IRS electronic system, and did not actually place the return on HOLD.
Also, I do not give out make bank account info, unless I am getting refund, the taxes get paid by me with my check, this is not an item to be discussed.

Thank you very much for the heads up on this.

Originally Posted by golf2140 (Post 1027753)

I have used them for the past 5+ years, No problems