Bad News Village Transportation
 

Village Transportation - stay away !!!

Had trip to Orlando for family guest. Taxi pick up @ 4:45 for 8am flight. Booked on 5:30 shuttle. Taxi RIGHT ON TIME , dropped off at Lake Sumter. waiting for bus. Called " HOT LINE" several times ...only to be HUNG UP ON. Finally one of the taxi drivers took it upon themselves to take 8 unhappy customers to airport. Missed flight...had to buy new ticket. Time to let them know how HAPPY we are with them and the HOTLINE !!!!

Use Village Airport Van - extremely reliable. 24/7. ALWAYS a manned phone. No taxi ride needed; they pick you up at your house. Many, many trips a day. 10th ride is free.

Sorry to hear this. Have been using VT for 6 years personally and for numerous guests. Never even a minor blip. Has something changed or is this an anomaly?

"Booked" using their automated phone service. Called to confirm twice. No response. No return call. No confirmation.

Made other arrangements to ensure airport arrival. The day of the supposed service Villages Transportation called us to ask where we were! Um, why would we be with the Villages Transportation? We had never received any word from them prior to this phone call. Totally unprofessional...sorry you had a bad experience, too.

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What was their explanation?

We, and out guests, use Village Transportation and have never had an issue. Will continue to do so until we have a reason not to......for Sanford we are trying Signature Coach.

I could not take a chance on this happening to me. I will not be tempting fate. LOL

Be interesting to know what the company said about this.

I'm thinking when the OP has some time to calm down a little and have a conversation with management or the owner, the "stay away" heading might change somewhat.

:agree: We always use Village Airport Van for our guests.
We like the pickup and delivery to the door, and the fact that it runs after midnight.

That's good if you are the first to be dropped off or the Van isn't full, otherwise you wait in line till they drop off others. Also, it'a a van...lol.

I'm sorry for your trouble, that is terrible. I have dispatched Taxis & Limos on a part time basis when our kids were young. There is a chance that this company could have had a problem or series of problems that caused them to not perform for you. Employees call out sick, a simple flat tire, a driver who is robbed, a accident, a car with a dead battery. There are many variables. If we ever missed an appointment we always made it right by picking up the tab for the next airport trip. It was a token gesture to show gratitude for a second chance. Trust me that company would have rather picked you up on time and had no drama on their end either. Hope your next trip goes better. Take Care.

Well said. I am sure that there was some reason for the problem. Sometimes no matter how well things are run, something bad or unexpected happens.

So far no explanation from op of problem. using service three times in the next two weeks .

When you have a moment and want to share their response to your complaint please post here. Many of us are curious. It could be something as simple as the driver calling in sick and the standby driver being a bad egg and no longer employed which means case solved. I don’t know what happened but would like to know.

If it’s a systemic problem that goes up the chain into management, then no one should use them because it’s just a matter of time till you have to buy another ticket due to the flight you just missed. I love learning by other peoples mistakes and in return I post when I make a mistake with a company, product or service. Other should learn by my mistakes too.