Avoid: Sears Hometown Store, Summerfield
 

Ordered a stove from them. They delivered the new one as promised & took my old one away. I noticed a chip in the stove top. Technician looked at it said they would order a new one. Store called the next day to schedule delivery for today. So far, so good.

Since I hadn't heard from delivery guys, I just called the store at 9 a.m. They called back just now. Said stove was "back-ordered until Nov. 9th." I, of course, asked how they could schedule delivery for today if it won't come in until the 9th. Employee hesitates, then says, "I wasn't notified."

I asked for the manager. "She's not here."

Asked if employee was at least sorry. "I can't control that," she says. Next time, I'll go to Home Depot!

She actually said she would shop at Home Depot, next time? Then ask for a refund.

It seems to me there are two options. Wait until November 9th and get the stove that you wanted in the first place. Or, ask for a refund and buy a stove somewhere else. Things don't always go as planned, once your displeasure subsides, you'll figure out what's best for you.

I just bought a new stove from the Sears Hometown Store a couple of weeks ago and they were very nice. No complaints. Friends recently got a new dishwasher there and recommended the place to me. I'd go back again. No guarantee that Home Depot would be perfect everytime either...

My complaint is not about the stove. It is that they did not inform me that the delivery was cancelled.

Home Depot brought the wrong color Washer & Dryer to us 2 weeks ago on friday. No call from the store, the independent delivery company tried to cover their tracks by not letting Home Depot know of their mistake. The deal in this case was to good to consider going anywhere else. I let Home Depot know about the situation after the correct delivery was completed. All of these companies are more or less the same. It's just a process. Trust nobody. Communication is poor all over.
They included 2 years free financing. They had the nerve to send the first bill before the wrong order showed up. This started the clock on the two year timeframe and had us paying the tab before we saw the meal. Worth the wait in the end but very disappointing just like your case.

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We were in there awhile back, two sales persons were chatting, sort of really enjoying each other? We drifted around and around and then left. Wow, for Sears, things have changed! Home Depot? Bought a washer and dryer. Wow, delivery was a real mess and so many unknowns and broken promises for the date of delivery. Left Hand, Right Hand? Then the new washer leaked badly and the return ordeal would take days and unbelievable incompetence. Cancelled the order and then they did not want to cancel. Their delivery is terribly bad, at least for us. What is going on folks, seems every one is propped up looking at their computer screen and missing the big picture??
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mmmmmmmmmmm
 

What a coincidence with 3 post and such good service by Sears Hometown Store. Gave up on Sears 30 years ago when they put a lady, of asian persuasion in the San Francisco store and did not know what a wrench was in the tool department.

A very reasonable answer.

LOL re the wrench
 

Seems like service is bad all over. I ran into the same 2 sales ladies chatting and ignoring me when I went to Sears, too.