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Comcast Telephone Service issue
I have been experiencing an intermittent problem from all three of my phones. Occasionally the person on the other end of the conversation cannot hear me. Anyone else experiencing the same issue with Comcast telephone service?
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Could be a number of things. You are going to need a computer guy (not a Comcast guy)....I presume you have phones (RJ11) plugged into the back of yoru Comcast cable modem...??
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Try resetting your cable modem that sometimes helps.
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This is EVEN MORE IMPORTANT for people with "POTS" (Plain Old Telephone System) lines for their CPAP, Pacemakers, LifeAlert and any other system that requires dial tone. If your life depends on your dial tone - DO NOT use Comcast. |
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Google "Honest Cable Company". I have worked with Comcast on the IT side for internet and telephony for thousands of handsets and up to 10GB fiber connections for going on 20 years....trust me - they dont care. The First Honest Cable Company - YouTube Like I said, the SIMPLEST solution is to get your OWN cable modem ($80 +/-). Not get aggravated, not flare up your blood pressure and not pay them monthly for their device. |
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If you want to try other systems, that's cool. But the SIMPLEST solution to the problem described by the OP is exactly what birdawg says. |
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And keep Comcast on speed dial. Oddly, they farm out all of their local work to a company called RWL Communications who has an office in Leesburg (their trucks say Comcast on the door). You can call them over and over and over...or, save money and simply get your own device (and oddly it also works reliably). Too bad Comcast is not regulated by the FCC like the common carriers are (ATT, CenturyLink and other CLEC's). THEN and only then would the OP have ground to stand on, but right in the contract with Comcast there simply is no SLA, no promises and simply - they dont care because they dont have to. |
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Boy , do I feel lucky. 3+ years of Comcast internet/phone service without a hitch.
OP...I know Comcast is far from perfect. But don't let some posters convince you that it's impossible to get good service from them. That's simply not the case. |
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Another fun fact about Comcast. If you have their device (first off, it is NOT a firewall). But, their device with their WiFi they are also broadcasting an SSID called "xfinitywifi". This is an available connection for anyone with a Comcast username/password to connect to YOUR bandwidth. So, if you connect to "xfinitywifi" - you may be connected to your house, your neighbors and they may be connected to you - and the fun part. You dont know it!:22yikes: You can log into the cable modem and disable the xfinitywifi SSID, but - sort of an advanced user thing to do. The resetting of the cable modem is resolving the issue because it is resetting potentially latent connections from devices that are online. So, bandwidth is freed up and away you go. |
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I agree with you 100% - but Comcast does not have the same Federal Regulations and quality of service as the TelCo's...to this day you can get 5 - 9's from a CLEC, but no SLA from Comcast. :beer3: |
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