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-   -   Lighthouse restaurant, Lake Sumter (https://www.talkofthevillages.com/forums/restaurant-discussions-90/lighthouse-restaurant-lake-sumter-231506/)

Chinook 02-22-2017 02:02 PM

Lighthouse restaurant, Lake Sumter
 
I wanted to let people know that during dinner last Sunday my guest who was flying out the next day pulled a metal object out of her mouth that had caught in her tooth. It was a long metal shaving. It was in the pasta with scampi. When this metal piece, (we have a picture), was presented to the manager, she gasped and took the plate into the kitchen and disappeared for 10 minutes or more. She reappeared with the cook who admitted it was from a scrub brush and it was a large metal shaving from a pan scrub brush. The manager was not concerned about any injury to my friends mouth or dental work. She said she would "get her another dinner" but otherwise we would have to pay for the dinner! I was shocked at the response even when they admitted they put the metal in the food.

mstraveller 02-22-2017 02:26 PM

Lighthouse Restaurant
 
I will say that their fish is the best around, however, they have to scrub their dishes by hand. I was always told that a automatic dishwasher is best because of the water temperature. You are not able to put your hands in water hot enough to kill germs.
Lighthouse dishwashers use scrubbers, this is why you got one stuck in your food. Health department should look into this.

Chatbrat 02-22-2017 03:15 PM

Never give a way the offending piece without documentation and statement stating the fault--you have given away any proof if there is cause for remedy

karostay 02-22-2017 04:17 PM

Quote:

Originally Posted by Chinook (Post 1364109)
I wanted to let people know that during dinner last Sunday my guest who was flying out the next day pulled a metal object out of her mouth that had caught in her tooth. It was a long metal shaving. It was in the pasta with scampi. When this metal piece, (we have a picture), was presented to the manager, she gasped and took the plate into the kitchen and disappeared for 10 minutes or more. She reappeared with the cook who admitted it was from a scrub brush and it was a large metal shaving from a pan scrub brush. The manager was not concerned about any injury to my friends mouth or dental work. She said she would "get her another dinner" but otherwise we would have to pay for the dinner! I was shocked at the response even when they admitted they put the metal in the food.

Look like a job for Dan Newlin

Shimpy 02-22-2017 04:45 PM

Quote:

Originally Posted by karostay (Post 1364165)
Look like a job for Dan Newlin


Dan is out of the office at this time. He's busy buying silver from William Devany.

Skip 02-22-2017 05:30 PM

Contact the Florida Health Department (850-245-4444) and they will get the place inspected.

Skip

bbbbbb 02-22-2017 06:52 PM

Lighthouse etc.
 
Quote:

Originally Posted by Chinook (Post 1364109)
I wanted to let people know that during dinner last Sunday my guest who was flying out the next day pulled a metal object out of her mouth that had caught in her tooth. It was a long metal shaving. It was in the pasta with scampi. When this metal piece, (we have a picture), was presented to the manager, she gasped and took the plate into the kitchen and disappeared for 10 minutes or more. She reappeared with the cook who admitted it was from a scrub brush and it was a large metal shaving from a pan scrub brush. The manager was not concerned about any injury to my friends mouth or dental work. She said she would "get her another dinner" but otherwise we would have to pay for the dinner! I was shocked at the response even when they admitted they put the metal in the food.

We do not like to be negative about the Lighthouse or any restaurant, but, we have been there twice and never again. Want a good meal? Go to Arnold Palmer or Sonny's or Evans Prairie for sure.
bbbbbb :mmmm:

kstew43 02-22-2017 08:08 PM

I want to say that this issue can happen in any restaurant...and I do wish the manager had handled the issue a little differently...although I don't know much about the restaurant business except eating there........I do love there fish and chips and onion rings....

and the view from the dining room is awesome....

cheryl0217 02-22-2017 08:42 PM

My husband will not go back to the Lighthouse at Sumter
 
Without getting into detail, we have been there many times. We love the food and the view. However, the 2nd time that we had to ask for the manager regarding poor service was the last straw for my husband. Both times the manager's response was unacceptable. The manager is the owners daughter and in my opinion has no idea how to handle unhappy customers. Let's just put it this way we will not be going back. My husband taught customer service classes for 15 years.

graciegirl 02-22-2017 09:11 PM

I have never had bad food or bad service there. The Lighthouse was originally run by the Morse Family and the long time manager bought it from them several years ago and I think she has maintained the high standards. The food is always good. I am sorry to hear about this mishap. Are you SURE they don't have an automatic dishwasher??? BUT I don't think anybody puts fry pans in a dishwasher. They are scrubbed out by hand because they are seasoned and they always reach the temperature where germs would be killed anyway while cooking.

Sad and unfortunate this happened. Glad no one swallowed it..

Skip 02-23-2017 10:35 AM

Quote:

Originally Posted by graciegirl (Post 1364292)
The Lighthouse was originally run by the Morse Family...

Sorry, the Lighthouse was originally owned by Robin Lewis and it was called the Lewis Lighthouse. He left suddenly after a dispute over air conditioning the enclosed area.

Skip

golf2140 02-23-2017 10:56 AM

Last three times we dined there the food went down hill with smaller servings.

Bonny 02-23-2017 11:19 AM

Quote:

Originally Posted by Skip (Post 1364441)
Sorry, the Lighthouse was originally owned by Robin Lewis and it was called the Lewis Lighthouse. He left suddenly after a dispute over air conditioning the enclosed area.

Skip

Definitely miss Robin & Caroline. I always tell them they need to come back. :(

Bonny 02-23-2017 11:21 AM

Quote:

Originally Posted by graciegirl (Post 1364292)
I have never had bad food or bad service there. The Lighthouse was originally run by the Morse Family and the long time manager bought it from them several years ago and I think she has maintained the high standards. The food is always good. I am sorry to hear about this mishap. Are you SURE they don't have an automatic dishwasher??? BUT I don't think anybody puts fry pans in a dishwasher. They are scrubbed out by hand because they are seasoned and they always reach the temperature where germs would be killed anyway while cooking.

Sad and unfortunate this happened. Glad no one swallowed it..

Robin & Caroline Lewis were the original owners. They also owned the Santiago Restaurant. When they opened Lighthouse, they sold Santiago to some friends from England.

Bonny 02-23-2017 11:24 AM

Quote:

Originally Posted by Skip (Post 1364441)
Sorry, the Lighthouse was originally owned by Robin Lewis and it was called the Lewis Lighthouse. He left suddenly after a dispute over air conditioning the enclosed area.

Skip

The sad thing was they wouldn't let Robin & Caroline enclose & air condition it or put a cover over the back. But then they turned around and did it after they took it over.


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